‘HUB’ OF THE HOTEL?
, LOBBY
• Centre of guests activities
• Image of the hotel
• Initial point of communication & interaction
between hotel's staff and the guests
A lobby also known as the front office in another words is the hub of a hotel. It is also called the heart or the nerve center of a hotel. Front office is called lobby in small hotels. It is a center of guest activities and an image of a hotel. Front liner staffs must greet as often as possible to all guests who are entering the hotel to create a positive image of hotel & show the generosity of hotel.
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