Chapter 01: Orientation to the Dental Profession
Gaylor: The Administrative Dental Assistant, 5th Edition
MULTIPLE CHOICE
1. A service-based business is considered successful when:
a. current patients refer new patients.
b. it meets the needs of the people it serves.
c. dentists and dental auxiliaries work together to provide services.
d. bills are sent to patients in a timely manner.
ANS: B
A service-based business is considered successful when it meets the needs of the people it serves. Curr
demonstrate patient satisfaction rather than a service-based business. Dentists and dental auxiliaries wh
service can be described as an effective dental healthcare team. Timely billing indicates an efficiently r
profitable dental practice.
DIF: Recall REF: p. 2 OBJ: 1
TOP: CDA, General Chairside, II. Patient Management and Administrative Duties, B. Administrative Duties
2. An additional _______ of education is required for a dentist to become a board certified specialist.
a. 12–18 months
b. 18–24 months
c. 2–4 years
d. 5–6 years
ANS: C
Two to four years of additional education is required for a dentist to become a board certified specialis
completed an additional 2–4 years of education, following dental school.
DIF: Recall REF: p. 6 OBJ: 4
TOP: CDA, General Chairside, II. Patient Management and Administrative Duties, B. Administrative Duties
3. Several types of administrative assistants work in the dental office. Which of the following is responsib
with regulations?
a. The records manager
b. The office manager
c. The insurance clerk
d. The business manager
ANS: A
Duties of the records manager include ensuring compliance with industry standards. The office manage
oversees the daily operations of the office staff. The insurance clerk oversees the filing of insurance cla
negotiates contracts and manages the fiscal operations.
DIF: Recall REF: p. 4 OBJ: 2
TOP: CDA, General Chairside, II. Patient Management and Administrative Duties, B. Administrative Duties
4. Which of the following documents outlines the duties that may be performed by dental auxiliaries?
a. The Occupational Safety and Health Administration (OSHA) code
b. The State Administrative Code
c. The Bylaws of the American Dental Association
d. The State Dental Practice Act
ANS: D
The State Dental Practice Act outlines the duties that can be performed by dental auxiliaries. OSHA co
duties for which a safety course must be completed before an employee can perform them. The State A
laws according to each specific state. The Bylaws of the American Dental Association provides the rul
of the organization.
, 6. Of the following dental specialists, which is most likely to receive a referral for wisdom tooth removal
a. An oral pathologist
b. An oral surgeon
c. A prosthodontist
d. An oral radiologist
ANS: B
An oral surgeon specializes in dental extractions as well as surgical procedures of the head and neck. A
specializes in diagnosing and treating oral disease, not dental extractions. A prosthodontist specializes
tooth structure, not dental extractions. An oral radiologist specializes in radiographic imaging, not dent
DIF: Recall REF: p. 6 OBJ: 4
TOP: II Patient Management and Administrative Duties, A. Patient Management and Communication
7. The patient’s bill of rights provides for what provision when a patient is receiving treatment from a den
a. The patient must be informed in advance of the type and expected cost of
treatment.
b. The patient has the right to ask about alternative treatments.
c. The patient has the right to be informed of the advantages and disadvantages of
planned treatment.
d. The patient has the right to see the dentist every time he or she receives dental
treatment.
ANS: D
When patients are scheduled for procedures with the dental hygienist, the dentist must also be available
patient. The patient has the right to be informed of treatment costs before all treatments are provided—
treated by a dental hygienist. The right to ask for alternative treatment applies to all care provided in th
specifically to treatment by a hygienist. This right also applies to all treatment given in the dental offic
DIF: Application REF: p. 12 OBJ: 9
TOP: II Patient Management and Administrative Duties, B. Administrative Duties
8. Health Insurance Portability and Accountability Act of 1996 (HIPAA): The title of the act contains two
and Accountability. The Portability section of the Act guarantees that:
a. electronic transactions and code sets can be used to transmit patient information.
b. protected health information (PHI) must be protected in all formats and in all
locations; this includes the transfer of information in oral, written, and electronic
formats and when stored (paper and electronic copies).
c. a person covered by health insurance by one employer can obtain health insurance
through a second employer if he or she changes jobs.
d. patients have to sign a specific authorization before a covered entity can release
their medical information to a life insurer, a bank, a marketing firm, or another
outside business for purposes not related to their healthcare.
ANS: C
Portability provides for a continuation of insurance when an individual changes jobs. Electronic transa
of the four sets of HIPAA standards covered in the accountability portion of the HIPAA regulations. Pr
covered under Federal Privacy Rules. Limits on use of personal medical information are covered under
that specific authorization must be signed before information can be released.
DIF: Recall REF: p. 7 OBJ: 5
TOP: II Patient Management and Administrative Duties, B. Administrative Duties
9. Written Privacy Procedures include descriptions of staff members who have access to PHI, how PHI w
be disclosed, and which of the following?
a. Emergency circumstances when disclosure of health information may be made.
b. Ensuring that any business associates who have access to PHI agree to the same
limitations on the use and disclosure of PHI.
c. Designation of an individual to be responsible for ensuring that procedures are
followed.
Gaylor: The Administrative Dental Assistant, 5th Edition
MULTIPLE CHOICE
1. A service-based business is considered successful when:
a. current patients refer new patients.
b. it meets the needs of the people it serves.
c. dentists and dental auxiliaries work together to provide services.
d. bills are sent to patients in a timely manner.
ANS: B
A service-based business is considered successful when it meets the needs of the people it serves. Curr
demonstrate patient satisfaction rather than a service-based business. Dentists and dental auxiliaries wh
service can be described as an effective dental healthcare team. Timely billing indicates an efficiently r
profitable dental practice.
DIF: Recall REF: p. 2 OBJ: 1
TOP: CDA, General Chairside, II. Patient Management and Administrative Duties, B. Administrative Duties
2. An additional _______ of education is required for a dentist to become a board certified specialist.
a. 12–18 months
b. 18–24 months
c. 2–4 years
d. 5–6 years
ANS: C
Two to four years of additional education is required for a dentist to become a board certified specialis
completed an additional 2–4 years of education, following dental school.
DIF: Recall REF: p. 6 OBJ: 4
TOP: CDA, General Chairside, II. Patient Management and Administrative Duties, B. Administrative Duties
3. Several types of administrative assistants work in the dental office. Which of the following is responsib
with regulations?
a. The records manager
b. The office manager
c. The insurance clerk
d. The business manager
ANS: A
Duties of the records manager include ensuring compliance with industry standards. The office manage
oversees the daily operations of the office staff. The insurance clerk oversees the filing of insurance cla
negotiates contracts and manages the fiscal operations.
DIF: Recall REF: p. 4 OBJ: 2
TOP: CDA, General Chairside, II. Patient Management and Administrative Duties, B. Administrative Duties
4. Which of the following documents outlines the duties that may be performed by dental auxiliaries?
a. The Occupational Safety and Health Administration (OSHA) code
b. The State Administrative Code
c. The Bylaws of the American Dental Association
d. The State Dental Practice Act
ANS: D
The State Dental Practice Act outlines the duties that can be performed by dental auxiliaries. OSHA co
duties for which a safety course must be completed before an employee can perform them. The State A
laws according to each specific state. The Bylaws of the American Dental Association provides the rul
of the organization.
, 6. Of the following dental specialists, which is most likely to receive a referral for wisdom tooth removal
a. An oral pathologist
b. An oral surgeon
c. A prosthodontist
d. An oral radiologist
ANS: B
An oral surgeon specializes in dental extractions as well as surgical procedures of the head and neck. A
specializes in diagnosing and treating oral disease, not dental extractions. A prosthodontist specializes
tooth structure, not dental extractions. An oral radiologist specializes in radiographic imaging, not dent
DIF: Recall REF: p. 6 OBJ: 4
TOP: II Patient Management and Administrative Duties, A. Patient Management and Communication
7. The patient’s bill of rights provides for what provision when a patient is receiving treatment from a den
a. The patient must be informed in advance of the type and expected cost of
treatment.
b. The patient has the right to ask about alternative treatments.
c. The patient has the right to be informed of the advantages and disadvantages of
planned treatment.
d. The patient has the right to see the dentist every time he or she receives dental
treatment.
ANS: D
When patients are scheduled for procedures with the dental hygienist, the dentist must also be available
patient. The patient has the right to be informed of treatment costs before all treatments are provided—
treated by a dental hygienist. The right to ask for alternative treatment applies to all care provided in th
specifically to treatment by a hygienist. This right also applies to all treatment given in the dental offic
DIF: Application REF: p. 12 OBJ: 9
TOP: II Patient Management and Administrative Duties, B. Administrative Duties
8. Health Insurance Portability and Accountability Act of 1996 (HIPAA): The title of the act contains two
and Accountability. The Portability section of the Act guarantees that:
a. electronic transactions and code sets can be used to transmit patient information.
b. protected health information (PHI) must be protected in all formats and in all
locations; this includes the transfer of information in oral, written, and electronic
formats and when stored (paper and electronic copies).
c. a person covered by health insurance by one employer can obtain health insurance
through a second employer if he or she changes jobs.
d. patients have to sign a specific authorization before a covered entity can release
their medical information to a life insurer, a bank, a marketing firm, or another
outside business for purposes not related to their healthcare.
ANS: C
Portability provides for a continuation of insurance when an individual changes jobs. Electronic transa
of the four sets of HIPAA standards covered in the accountability portion of the HIPAA regulations. Pr
covered under Federal Privacy Rules. Limits on use of personal medical information are covered under
that specific authorization must be signed before information can be released.
DIF: Recall REF: p. 7 OBJ: 5
TOP: II Patient Management and Administrative Duties, B. Administrative Duties
9. Written Privacy Procedures include descriptions of staff members who have access to PHI, how PHI w
be disclosed, and which of the following?
a. Emergency circumstances when disclosure of health information may be made.
b. Ensuring that any business associates who have access to PHI agree to the same
limitations on the use and disclosure of PHI.
c. Designation of an individual to be responsible for ensuring that procedures are
followed.
