WGU C724 Information Systems
Management Pre-Assessment with
Answers
Which activity is an example of how information systems support business
functions of human resource departments?
An employee processes invoices to be paid using proprietary software.
An employee reviews daily inventory reports using an inventory
An employee processes monthly
management software.
payroll checks and benefits using
An employee verifies a customer's credit status using a credit check
software.
an open-source software.
An employee processes monthly payroll checks and benefits using an open-
source software.
There are six major components of a computer-based information system, four of which
are also in the information technology component. Which two components are only parts
of the information system?
Data
Processes
Processes
Hardware
Networks
People
People
Software
A police department at a large metropolitan city implemented an information system that analyzes
historical crime data, including date and locations as well as other external, environmental, and city-
related data. The system then produces daily predictive reports of the major locations around the city
that are likely to require additional police attention. The police department uses the reports to plan the
officers' patrol routes, targeting the areas that the system predicted to have high likelihood of
incidents.
Which type of computer-based information system provides a competitive advantage based on the
described scenario?
A decision support system (DSS)
A decision support system (DSS) that improves decision-making that improves decision-making
A transaction processing system (TPS) that promotes product differentiation
A geographic information system (GIS) that helps increase market share
A management information system (MIS) that enhances the customer experience
A police department at a large metropolitan city implemented an information system that integrates
historical crime data, including date and locations to other external, environmental, and city-related
data. The system then produces daily predictive reports of the major locations around the city that are
likely to require additional police attention. The police department uses the reports to plan the
officers' patrol routes, targeting the areas that the system predicted to have high likelihood of
incidents.
Which two strategies does the information system at the police department aim to accomplish? Operational efficiency
Choose 2 answers
Customer satisfaction
Operational efficiency
Improving decision-making
Product differentiation
Cost saving
Improving decision-making
Which business function is primarily the responsibility of
production and operations information systems?
Recruiting and
training Product Quality control
,pricing Quality
control Accounts
payable
, Stuvia.com - The Marketplace to Buy and Sell your Study
Material
A small company that is growing quickly into a medium-sized company is facing the
challenge of consolidating and storing information received from multiple sources from
the ground up in order to ensure that operations run efficiently. The company needs to
hire an expert who will, in addition to the above, maintain security and apply upgrades as
needed.
Which IT professional does the company need to hire in order to address this challenge?
Chief technology officer
Database administrator
Computer programmer
Database administrator
Web developer
A university is looking for ways to customize its courses to the unique needs
of its students by creating various levels of hybrid online courses, such as
80% online for one student, whereas only 30% online for another.
Which IT management challenge is addressed in this scenario?
Achieve operational excellence
Develop new products and services
Develop new products and services
Improve decision-making
Develop strong relationships with suppliers
A ride-sharing cab company is looking for ways to generate more business
by attracting more customers, both on the supply (driver) and demand
(passenger) side, via a strategy of tracking their monthly miles and offering
"frequent flier" bonuses, just like airline companies have done.
Which IT management challenge is addressed in this scenario?
Attain operational efficiency Promote competitive advantage
Promote competitive advantage
Improve decision making
Develop strong relationships with suppliers
An automobile manufacturer is considering equipping the engines of its new models with
the capability of detecting early symptoms of an imminent mechanical or electric failure,
automatically transmitting that warning to the dealership from which the customer
purchased the car, and the dealership automatically contacting the customer to schedule
a repair appointment. It is facing the challenge of whether all this is technically feasible
and operationally viable.
Who needs to address this challenge of value creation through technology use?
Chief technology officer
Chief technology officer
Database administrator
Web administrator
Chief information officer
A car dealership has been receiving complaints from its customers about its inflexible
repair system in which customers who drop off their cars the previous evening are not
properly placed in the queue and tend to be placed behind those who drop off their
cars the morning of the scheduled repair. It needs technical staff members who understand
the scheduling/drop-off operation so it can determine and articulate precise customer
needs to the programmers who would then build the code behind the system.
What type of challenge is
User requirements
this? User requirements
Project risk
Coding
Security
Management Pre-Assessment with
Answers
Which activity is an example of how information systems support business
functions of human resource departments?
An employee processes invoices to be paid using proprietary software.
An employee reviews daily inventory reports using an inventory
An employee processes monthly
management software.
payroll checks and benefits using
An employee verifies a customer's credit status using a credit check
software.
an open-source software.
An employee processes monthly payroll checks and benefits using an open-
source software.
There are six major components of a computer-based information system, four of which
are also in the information technology component. Which two components are only parts
of the information system?
Data
Processes
Processes
Hardware
Networks
People
People
Software
A police department at a large metropolitan city implemented an information system that analyzes
historical crime data, including date and locations as well as other external, environmental, and city-
related data. The system then produces daily predictive reports of the major locations around the city
that are likely to require additional police attention. The police department uses the reports to plan the
officers' patrol routes, targeting the areas that the system predicted to have high likelihood of
incidents.
Which type of computer-based information system provides a competitive advantage based on the
described scenario?
A decision support system (DSS)
A decision support system (DSS) that improves decision-making that improves decision-making
A transaction processing system (TPS) that promotes product differentiation
A geographic information system (GIS) that helps increase market share
A management information system (MIS) that enhances the customer experience
A police department at a large metropolitan city implemented an information system that integrates
historical crime data, including date and locations to other external, environmental, and city-related
data. The system then produces daily predictive reports of the major locations around the city that are
likely to require additional police attention. The police department uses the reports to plan the
officers' patrol routes, targeting the areas that the system predicted to have high likelihood of
incidents.
Which two strategies does the information system at the police department aim to accomplish? Operational efficiency
Choose 2 answers
Customer satisfaction
Operational efficiency
Improving decision-making
Product differentiation
Cost saving
Improving decision-making
Which business function is primarily the responsibility of
production and operations information systems?
Recruiting and
training Product Quality control
,pricing Quality
control Accounts
payable
, Stuvia.com - The Marketplace to Buy and Sell your Study
Material
A small company that is growing quickly into a medium-sized company is facing the
challenge of consolidating and storing information received from multiple sources from
the ground up in order to ensure that operations run efficiently. The company needs to
hire an expert who will, in addition to the above, maintain security and apply upgrades as
needed.
Which IT professional does the company need to hire in order to address this challenge?
Chief technology officer
Database administrator
Computer programmer
Database administrator
Web developer
A university is looking for ways to customize its courses to the unique needs
of its students by creating various levels of hybrid online courses, such as
80% online for one student, whereas only 30% online for another.
Which IT management challenge is addressed in this scenario?
Achieve operational excellence
Develop new products and services
Develop new products and services
Improve decision-making
Develop strong relationships with suppliers
A ride-sharing cab company is looking for ways to generate more business
by attracting more customers, both on the supply (driver) and demand
(passenger) side, via a strategy of tracking their monthly miles and offering
"frequent flier" bonuses, just like airline companies have done.
Which IT management challenge is addressed in this scenario?
Attain operational efficiency Promote competitive advantage
Promote competitive advantage
Improve decision making
Develop strong relationships with suppliers
An automobile manufacturer is considering equipping the engines of its new models with
the capability of detecting early symptoms of an imminent mechanical or electric failure,
automatically transmitting that warning to the dealership from which the customer
purchased the car, and the dealership automatically contacting the customer to schedule
a repair appointment. It is facing the challenge of whether all this is technically feasible
and operationally viable.
Who needs to address this challenge of value creation through technology use?
Chief technology officer
Chief technology officer
Database administrator
Web administrator
Chief information officer
A car dealership has been receiving complaints from its customers about its inflexible
repair system in which customers who drop off their cars the previous evening are not
properly placed in the queue and tend to be placed behind those who drop off their
cars the morning of the scheduled repair. It needs technical staff members who understand
the scheduling/drop-off operation so it can determine and articulate precise customer
needs to the programmers who would then build the code behind the system.
What type of challenge is
User requirements
this? User requirements
Project risk
Coding
Security
