Complete A+ Guide
to IT Hardware and
Software
A CompTIA A+ Core 1 (220-1001) &
CompTIA A+ Core 2 (220-1002) Textbook
EIGHTH EDITION
Instructor Manual
Includes answer key and teaching notes
CHERYL A. SCHMIDT
FLORIDA STATE COLLEGE AT JACKSONVILLE
,ii Complete A+ Guide to IT Hardware and Software, Eighth Edition Instructor Manual
Complete A+ Guide to IT Hardware and Software, Editor-in-Chief
Mark Taub
Eighth Edition
Executive Editor
Instructor Manual Mary Beth Ray
Copyright © 2020 by Pearson Education, Inc. Senior Editor
All rights reserved. No part of this book shall be reproduced, stored in a retrieval system, or James Manly
transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, without
written permission from the publisher. No patent liability is assumed with respect to the use of the Development Editor
information contained herein. Although every precaution has been taken in the preparation of this Ellie C. Bru
book, the publisher and author assume no responsibility for errors or omissions. Nor is any liability
assumed for damages resulting from the use of the information contained herein. Managing Editor
ISBN-13: 978-0-13-581510-6
Sandra Schroeder
ISBN-10: 0-13-581510-X
Project Editor
Library of Congress Control Number: 2019930917 Mandie Frank
01 19
Indexer
Trademarks Ken Johnson
All terms mentioned in this book that are known to be trademarks or service marks have been
appropriately capitalized. Pearson IT Certification cannot attest to the accuracy of this information. Proofreader
Use of a term in this book should not be regarded as affecting the validity of any trademark or Debbie Williams
service mark.
Technical Editor and
Warning and Disclaimer Contributors
Every effort has been made to make this book as complete and as accurate as possible, but no Chris Crayton
warranty or fitness is implied. The information provided is on an “as is” basis. The author and the Jeff Burns
publisher shall have neither liability nor responsibility to any person or entity with respect to any loss Melodie Schmidt
or damages arising from the information contained in this book. Karl Schmidt
Elizabeth Drake
Special Sales
For information about buying this title in bulk quantities, or for special sales opportunities (which Publishing Coordinator
may include electronic versions; custom cover designs; and content particular to your business, Cindy Teeters
training goals, marketing focus, or branding interests), please contact our corporate sales department
at or (800) 382-3419. Cover Designer
For government sales inquiries, please contact . Chuti Prasertsith
For questions about sales outside the U.S., please contact . Compositor
Tricia Bronkella
Art Production
Justin Ache
Katherine Martin
Marc Durrence
Amanda McIntosh
KC Frick
Vived Graphics
Photographers
Raina Durrence
George Nichols
, Contents at a Glance iii
Contents at a Glance
Introduction ...................................................................................................................................................... xvii
ANSWER KEY
Chapter 1: Introduction to the World of IT............................................................................................1
Chapter 2: Connectivity ...................................................................................................................................9
Chapter 3: On the Motherboard................................................................................................................ 19
Chapter 4: Introduction to Configuration............................................................................................. 31
Chapter 5: Disassembly and Power ......................................................................................................... 43
Chapter 6: Memory ......................................................................................................................................... 55
Chapter 7: Storage Devices ......................................................................................................................... 71
Chapter 8: Multimedia Devices ................................................................................................................ 85
Chapter 9: Printers........................................................................................................................................... 95
Chapter 10: Mobile Devices .....................................................................................................................105
Chapter 11: Computer Design and Troubleshooting Review ................................................... 119
Chapter 12: Internet Connectivity, Virtualization, and Cloud Technologies ..................135
Chapter 13: Networking .............................................................................................................................. 145
Chapter 14: Introduction to Operating Systems .............................................................................163
Chapter 15: Introduction to Scripting .................................................................................................. 171
Chapter 16: Advanced Windows ............................................................................................................ 181
Chapter 17: macOS and Linux Operating Systems ......................................................................193
Chapter 18: Computer and Network Security ................................................................................ 201
Chapter 19: Operational Procedures ....................................................................................................213
Appendix A: Subnetting Basics ............................................................................................................. 223
Appendix B: Certification Exam Objectives (Online)
Glossary.............................................................................................................................................................. 227
Teaching Notes ................................................................................................................................................291
, iv Complete A+ Guide to IT Hardware and Software, Eighth Edition Instructor Manual
Contents
Introduction ..................................................................................................................................................................................... xvii
Chapter 1: Introduction to the World of IT ............................................................................................................................ 1
Chapter Summary ..................................................................................................................................................2
Key Terms .............................................................................................................................................................3
Review Questions ..................................................................................................................................................4
Exercises ................................................................................................................................................................6
Exercise 1.1 Identifying Tower Computer Parts ....................................................................................6
Exercise 1.2 Identifying Computer Parts ................................................................................................7
Activities................................................................................................................................................................7
Internet Discovery ...................................................................................................................................7
Soft Skills ................................................................................................................................................8
Critical Thinking Skills ...........................................................................................................................8
Chapter 2: Connectivity ................................................................................................................................................................... 9
Chapter Summary ................................................................................................................................................10
Key Terms ...........................................................................................................................................................11
Review Questions ................................................................................................................................................13
Exercises ..............................................................................................................................................................14
Exercise 2.1 Identifying Computer Ports..............................................................................................14
Exercise 2.2 Identifying More Computer Ports ................................................................................15
Exercise 2.3 Identifying Display Ports .............................................................................................15
Exercise 2.4 Identifying Cables ............................................................................................................16
Activities..............................................................................................................................................................16
Internet Discovery .................................................................................................................................16
Soft Skills ..............................................................................................................................................17
Critical Thinking Skills .........................................................................................................................18
Chapter 3: On the Motherboard ............................................................................................................................................... 19
Chapter Summary ................................................................................................................................................21
Key Terms ...........................................................................................................................................................23
Review Questions ................................................................................................................................................24
Exercises ..............................................................................................................................................................26
Exercise 3.1 Identifying ATX Motherboard Parts................................................................................26
Exercise 3.2 Motherboard Analysis ......................................................................................................27
Activities..............................................................................................................................................................28
Internet Discovery .................................................................................................................................28
Soft Skills ..............................................................................................................................................29
Critical Thinking Skills .........................................................................................................................29
Chapter 4: Introduction to Configuration ............................................................................................................................. 31
Chapter Summary ................................................................................................................................................33
Key Terms ...........................................................................................................................................................34
Review Questions ................................................................................................................................................35
to IT Hardware and
Software
A CompTIA A+ Core 1 (220-1001) &
CompTIA A+ Core 2 (220-1002) Textbook
EIGHTH EDITION
Instructor Manual
Includes answer key and teaching notes
CHERYL A. SCHMIDT
FLORIDA STATE COLLEGE AT JACKSONVILLE
,ii Complete A+ Guide to IT Hardware and Software, Eighth Edition Instructor Manual
Complete A+ Guide to IT Hardware and Software, Editor-in-Chief
Mark Taub
Eighth Edition
Executive Editor
Instructor Manual Mary Beth Ray
Copyright © 2020 by Pearson Education, Inc. Senior Editor
All rights reserved. No part of this book shall be reproduced, stored in a retrieval system, or James Manly
transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, without
written permission from the publisher. No patent liability is assumed with respect to the use of the Development Editor
information contained herein. Although every precaution has been taken in the preparation of this Ellie C. Bru
book, the publisher and author assume no responsibility for errors or omissions. Nor is any liability
assumed for damages resulting from the use of the information contained herein. Managing Editor
ISBN-13: 978-0-13-581510-6
Sandra Schroeder
ISBN-10: 0-13-581510-X
Project Editor
Library of Congress Control Number: 2019930917 Mandie Frank
01 19
Indexer
Trademarks Ken Johnson
All terms mentioned in this book that are known to be trademarks or service marks have been
appropriately capitalized. Pearson IT Certification cannot attest to the accuracy of this information. Proofreader
Use of a term in this book should not be regarded as affecting the validity of any trademark or Debbie Williams
service mark.
Technical Editor and
Warning and Disclaimer Contributors
Every effort has been made to make this book as complete and as accurate as possible, but no Chris Crayton
warranty or fitness is implied. The information provided is on an “as is” basis. The author and the Jeff Burns
publisher shall have neither liability nor responsibility to any person or entity with respect to any loss Melodie Schmidt
or damages arising from the information contained in this book. Karl Schmidt
Elizabeth Drake
Special Sales
For information about buying this title in bulk quantities, or for special sales opportunities (which Publishing Coordinator
may include electronic versions; custom cover designs; and content particular to your business, Cindy Teeters
training goals, marketing focus, or branding interests), please contact our corporate sales department
at or (800) 382-3419. Cover Designer
For government sales inquiries, please contact . Chuti Prasertsith
For questions about sales outside the U.S., please contact . Compositor
Tricia Bronkella
Art Production
Justin Ache
Katherine Martin
Marc Durrence
Amanda McIntosh
KC Frick
Vived Graphics
Photographers
Raina Durrence
George Nichols
, Contents at a Glance iii
Contents at a Glance
Introduction ...................................................................................................................................................... xvii
ANSWER KEY
Chapter 1: Introduction to the World of IT............................................................................................1
Chapter 2: Connectivity ...................................................................................................................................9
Chapter 3: On the Motherboard................................................................................................................ 19
Chapter 4: Introduction to Configuration............................................................................................. 31
Chapter 5: Disassembly and Power ......................................................................................................... 43
Chapter 6: Memory ......................................................................................................................................... 55
Chapter 7: Storage Devices ......................................................................................................................... 71
Chapter 8: Multimedia Devices ................................................................................................................ 85
Chapter 9: Printers........................................................................................................................................... 95
Chapter 10: Mobile Devices .....................................................................................................................105
Chapter 11: Computer Design and Troubleshooting Review ................................................... 119
Chapter 12: Internet Connectivity, Virtualization, and Cloud Technologies ..................135
Chapter 13: Networking .............................................................................................................................. 145
Chapter 14: Introduction to Operating Systems .............................................................................163
Chapter 15: Introduction to Scripting .................................................................................................. 171
Chapter 16: Advanced Windows ............................................................................................................ 181
Chapter 17: macOS and Linux Operating Systems ......................................................................193
Chapter 18: Computer and Network Security ................................................................................ 201
Chapter 19: Operational Procedures ....................................................................................................213
Appendix A: Subnetting Basics ............................................................................................................. 223
Appendix B: Certification Exam Objectives (Online)
Glossary.............................................................................................................................................................. 227
Teaching Notes ................................................................................................................................................291
, iv Complete A+ Guide to IT Hardware and Software, Eighth Edition Instructor Manual
Contents
Introduction ..................................................................................................................................................................................... xvii
Chapter 1: Introduction to the World of IT ............................................................................................................................ 1
Chapter Summary ..................................................................................................................................................2
Key Terms .............................................................................................................................................................3
Review Questions ..................................................................................................................................................4
Exercises ................................................................................................................................................................6
Exercise 1.1 Identifying Tower Computer Parts ....................................................................................6
Exercise 1.2 Identifying Computer Parts ................................................................................................7
Activities................................................................................................................................................................7
Internet Discovery ...................................................................................................................................7
Soft Skills ................................................................................................................................................8
Critical Thinking Skills ...........................................................................................................................8
Chapter 2: Connectivity ................................................................................................................................................................... 9
Chapter Summary ................................................................................................................................................10
Key Terms ...........................................................................................................................................................11
Review Questions ................................................................................................................................................13
Exercises ..............................................................................................................................................................14
Exercise 2.1 Identifying Computer Ports..............................................................................................14
Exercise 2.2 Identifying More Computer Ports ................................................................................15
Exercise 2.3 Identifying Display Ports .............................................................................................15
Exercise 2.4 Identifying Cables ............................................................................................................16
Activities..............................................................................................................................................................16
Internet Discovery .................................................................................................................................16
Soft Skills ..............................................................................................................................................17
Critical Thinking Skills .........................................................................................................................18
Chapter 3: On the Motherboard ............................................................................................................................................... 19
Chapter Summary ................................................................................................................................................21
Key Terms ...........................................................................................................................................................23
Review Questions ................................................................................................................................................24
Exercises ..............................................................................................................................................................26
Exercise 3.1 Identifying ATX Motherboard Parts................................................................................26
Exercise 3.2 Motherboard Analysis ......................................................................................................27
Activities..............................................................................................................................................................28
Internet Discovery .................................................................................................................................28
Soft Skills ..............................................................................................................................................29
Critical Thinking Skills .........................................................................................................................29
Chapter 4: Introduction to Configuration ............................................................................................................................. 31
Chapter Summary ................................................................................................................................................33
Key Terms ...........................................................................................................................................................34
Review Questions ................................................................................................................................................35
