Question 1
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Read the case study and answer the following questions to discuss coaching
requirements.
A hospitality worker from a large hotel chain is in line for promotion.
However, there are reservations about his behaviour in meetings and his
ability to get the best out of his team.
Originally a Chef, he has many of the characteristics typical of the
profession. He is intelligent and fast thinking with a sharp approach to issues,
admired intelligence in others and believed that he would be rated highly by
his managers if he continually demonstrated his own competence - even if
this meant putting others down.
He was intolerant of people who thought more slowly than himself and this
intolerance was extended to more senior managers as well as to members of
his own team.
There was also a problem with his line managers as he did not see the need
to give them reports on his progress, expecting them to trust him to get on
with the job.
a. Why does the worker need coaching?
To control his attituted
b. How often and for how long do you think this is required?
for six month
c. What is the purpose of coaching the worker?
To teach them how to behave and how to handle the customer properly and
in proper manner
d. What skills does he need to learn?
Communication skills and management skills
e. How could you check to find out if he understands the reason for his
coaching sessions?
By visualizing and inspecting him while he is around the customers and
workers
Question 2
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, Effective Workplace Communication Poster.
Conduct some research and develop a workplace appropriate poster outlining
effective communication techniques that are suitable to use in a workplace
training context.
Start using the right tools for your business
Encourage two-way communication
Tell people what they are doing right
Specific and descriptive feedback
Schedule a compulsory check-in
Question 3
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WHS Requirements Fact Sheet.
Develop a fact sheet outlining relevant legislative work health and safety and
hygiene requirements for your workplace.
Act – outlines your broad responsibilities.Regulations – set out specific
requirements for particular hazards and risks, such as noise, machinery, and
manual handling.Codes of practice – provide practical information on how you
can meet the requirements in the Act and Regulations.Regulating agency
(regulator) – administers WHS laws, inspects workplaces, provides advice and
enforces the laws. Check their website for WHS information and resources.
Question 4
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Principles of Training Resource.
Develop a suitable workplace reference resource that discusses the following
key principles of training:
a. Explanation.
b. Demonstration.
c. Review.
d. Listening to trainee explanation.
e. Observing and evaluating trainee demonstration.
Complete
Mark 1.00 out of 1.00
Flag question
Question text
Read the case study and answer the following questions to discuss coaching
requirements.
A hospitality worker from a large hotel chain is in line for promotion.
However, there are reservations about his behaviour in meetings and his
ability to get the best out of his team.
Originally a Chef, he has many of the characteristics typical of the
profession. He is intelligent and fast thinking with a sharp approach to issues,
admired intelligence in others and believed that he would be rated highly by
his managers if he continually demonstrated his own competence - even if
this meant putting others down.
He was intolerant of people who thought more slowly than himself and this
intolerance was extended to more senior managers as well as to members of
his own team.
There was also a problem with his line managers as he did not see the need
to give them reports on his progress, expecting them to trust him to get on
with the job.
a. Why does the worker need coaching?
To control his attituted
b. How often and for how long do you think this is required?
for six month
c. What is the purpose of coaching the worker?
To teach them how to behave and how to handle the customer properly and
in proper manner
d. What skills does he need to learn?
Communication skills and management skills
e. How could you check to find out if he understands the reason for his
coaching sessions?
By visualizing and inspecting him while he is around the customers and
workers
Question 2
Complete
Mark 1.00 out of 1.00
Flag question
Question text
, Effective Workplace Communication Poster.
Conduct some research and develop a workplace appropriate poster outlining
effective communication techniques that are suitable to use in a workplace
training context.
Start using the right tools for your business
Encourage two-way communication
Tell people what they are doing right
Specific and descriptive feedback
Schedule a compulsory check-in
Question 3
Complete
Mark 1.00 out of 1.00
Flag question
Question text
WHS Requirements Fact Sheet.
Develop a fact sheet outlining relevant legislative work health and safety and
hygiene requirements for your workplace.
Act – outlines your broad responsibilities.Regulations – set out specific
requirements for particular hazards and risks, such as noise, machinery, and
manual handling.Codes of practice – provide practical information on how you
can meet the requirements in the Act and Regulations.Regulating agency
(regulator) – administers WHS laws, inspects workplaces, provides advice and
enforces the laws. Check their website for WHS information and resources.
Question 4
Complete
Mark 1.00 out of 1.00
Flag question
Question text
Principles of Training Resource.
Develop a suitable workplace reference resource that discusses the following
key principles of training:
a. Explanation.
b. Demonstration.
c. Review.
d. Listening to trainee explanation.
e. Observing and evaluating trainee demonstration.
