Please include your name on the final examination in the right hand corner for
identification.
Please take your time on this exam. All the questions are taken directly from the textbook
and electronic readings. There are 42 questions totaling 15 points (15% of Your Grade).
There are four sections each with separate point values. They are labeled.
Good Luck!
True and False: Please mark either T or F in the appropriate space before the question (14
* .20 each = 2.80 points)
Answers
1. T
2. T
3. T
4. T, p. 20
5. F, p. 358
6. T
7. F
8. F, p. 358
9. F
10. T
11. F
12. F, Electronic Reading Week 2, Keeping the faith
but losing in court: Legal implications of proselytizing in
the workplace
13. T, p. 359
14. T, p. 354
15. E
16. E
17. E, p. 60
, 18. C
19. C
20. E, Electronic Reading Week 2, Sexual
harassment in city government
21. A, p. 99
22. A
23. A or B, p. 213
24. A
25. B
26. E
27. C
28. C, p. 342
29. C, D, or E
30. D
1. Today’s managers have found that employees do not set aside their cultural
values and lifestyle preferences when they come to work. The challenge is to make
organizations more accommodating to diverse groups of people by addressing
different lifestyles, family needs, and work styles.
2. The part-time, temporary, and contract workers used by organizations to fill
peak staffing needs or perform work not done by core employees is called the
contingent workforce.
3. Quality management’s objective is to create an organization committed to
continuous improvement or one that leads to achieving an effective and lean work
force. A well-managed organization according to W. Edward Deming was one in which
statistical control reduced variability and resulted in uniform quality and predictable
quality of output.
4. Work process engineering will generate its benefits only if Human
Resource Management does train its employee population.
5. Causes of stress can be grouped into two major categories: motivational and
personal
6. Technological changes have required HRM to address or change its practices
when it deals with such activities as recruiting as recruiting and selecting employees,