Running Head: HEALTHY ENVIRONMENTS 1
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Healthy Environments
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Incivility in the healthcare workplace takes a toll on the victim, as well as the surrounding
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staff. The Joint Commission identified disruptive behavior as a root cause for more than 3,500
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sentinel events over a 10-year period (Blevins, 2015). The following discussion will address the
issue of incivility, how this issue is important to nursing, a scenario involving an act of incivility,
This study source was downloaded by 100000823909754 from CourseHero.com on 04-18-2021 16:43:18 GMT -05:00
https://www.coursehero.com/file/35205804/NR500-Week-7-Assignment-paperdocx/
, HEALTHY ENVIRONMENTS 2
healthy environment strategies, and an application of practice in a family nurse practitioner
setting.
Incivility as an Issue
Incivility can be defined as “the quality or state of being uncivil; a rude or discourteous
act.” (Incivility, 2017). Acts may include degrading or controlling another individual’s behavior.
Incivility can be expressed through behaviors that exhibit and “promote conflict while increasing
stress among individuals” (Blevins, 2015). The conduct may consist of lying, gossiping,
complaining, insubordination, abusive language, intimidation, and scapegoating. This deviant
m
er as
behavior is described as “low intensity with ambiguous intent to harm the target”
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(Abdollahzadeh, Asghari, Doshmangir, Hasankhani, & Vahidi, 2017).
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Special attention is now being given to the victim’s appraisal of the act of incivility
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ou urc
against them. Research has shown that the individual will react according to and depending on
their style of coping. While some have strong coping mechanisms and can react in a professional
o
aC s
manner, others do not and may create a bigger problem. In addition, a specific response may also
vi y re
vary on the aspects of the encounter, not just of the individual; the environment in which the
event happened can have a serious effect on the offense, as well as the response.
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is
Importance to Nursing
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Workplace incivility continues to hamper professional nursing practice, patient care, and
sh
the health of nurses who encounter this phenomenon in their workplace (Khadjehturian, 2012).
Individually, victims of this abuse are often physically ill and claim stress disorders due to
negative treatment in the workplace. Evidence has shown that incivility contributes to decreasing
This study source was downloaded by 100000823909754 from CourseHero.com on 04-18-2021 16:43:18 GMT -05:00
https://www.coursehero.com/file/35205804/NR500-Week-7-Assignment-paperdocx/
m
er as
co
eH w
o.
rs e
ou urc
o
aC s
vi y re
ed d
ar stu
Healthy Environments
is
Incivility in the healthcare workplace takes a toll on the victim, as well as the surrounding
Th
staff. The Joint Commission identified disruptive behavior as a root cause for more than 3,500
sh
sentinel events over a 10-year period (Blevins, 2015). The following discussion will address the
issue of incivility, how this issue is important to nursing, a scenario involving an act of incivility,
This study source was downloaded by 100000823909754 from CourseHero.com on 04-18-2021 16:43:18 GMT -05:00
https://www.coursehero.com/file/35205804/NR500-Week-7-Assignment-paperdocx/
, HEALTHY ENVIRONMENTS 2
healthy environment strategies, and an application of practice in a family nurse practitioner
setting.
Incivility as an Issue
Incivility can be defined as “the quality or state of being uncivil; a rude or discourteous
act.” (Incivility, 2017). Acts may include degrading or controlling another individual’s behavior.
Incivility can be expressed through behaviors that exhibit and “promote conflict while increasing
stress among individuals” (Blevins, 2015). The conduct may consist of lying, gossiping,
complaining, insubordination, abusive language, intimidation, and scapegoating. This deviant
m
er as
behavior is described as “low intensity with ambiguous intent to harm the target”
co
eH w
(Abdollahzadeh, Asghari, Doshmangir, Hasankhani, & Vahidi, 2017).
o.
Special attention is now being given to the victim’s appraisal of the act of incivility
rs e
ou urc
against them. Research has shown that the individual will react according to and depending on
their style of coping. While some have strong coping mechanisms and can react in a professional
o
aC s
manner, others do not and may create a bigger problem. In addition, a specific response may also
vi y re
vary on the aspects of the encounter, not just of the individual; the environment in which the
event happened can have a serious effect on the offense, as well as the response.
ed d
ar stu
is
Importance to Nursing
Th
Workplace incivility continues to hamper professional nursing practice, patient care, and
sh
the health of nurses who encounter this phenomenon in their workplace (Khadjehturian, 2012).
Individually, victims of this abuse are often physically ill and claim stress disorders due to
negative treatment in the workplace. Evidence has shown that incivility contributes to decreasing
This study source was downloaded by 100000823909754 from CourseHero.com on 04-18-2021 16:43:18 GMT -05:00
https://www.coursehero.com/file/35205804/NR500-Week-7-Assignment-paperdocx/
