Chapter 1: A Career as an Administrative Medical Assistant
TRUE/FALSE
1. Job responsibilities of the medical assistant may include executing banking responsibilities.
ANS: T PTS: 1 REF: pg. 6 OBJ: ABHES: MA.A.1.1.d
2. The medical assistant is not the one responsible for following directions if an emergency arises.
ANS: F PTS: 1 REF: pg. 6
OBJ: ABHES: MA.A.1.1.d| CAAHEP: XI.C.13
3. Assertiveness involves being pushy and overbearing.
ANS: F PTS: 1 REF: pg. 12
4. Tasks required of the administrative medical assistant may include performing library research and typing manu
ANS: T PTS: 1 REF: pg. 6 OBJ: ABHES: MA.A.1.1.d
5. The most important personality traits for a medical assistant are to like people and to want to make a great deal o
ANS: F PTS: 1 REF: pg. 7
6. People facing death may have extreme responses to the situation.
ANS: T PTS: 1 REF: pg. 13 OBJ: ABHES: MA.A.1.5.d
7. According to the Kübler-Ross model, the five stages of dying consistently occur in a predictable chronological o
ANS: F PTS: 1 REF: pg. 13
8. A hospice program offers medical care and support to patients and family members dealing with a terminal illne
ANS: T PTS: 1 REF: pg. 14 OBJ: ABHES: MA.A.1.1.d
9. A career in health care is desirable because there is a very low level of stress.
ANS: F PTS: 1 REF: pg. 14 OBJ: ABHES: MA.A.1.1.d.
10. Certification for any health care professional is controlled by government agencies.
ANS: F PTS: 1 REF: pg. 17
OBJ: ABHES: MA.A.1.1.c.| CAAHEP: IX.C.5
MULTIPLE CHOICE
1. A professional attitude involves
a. confidence. c. empathy.
b. responsibility. d. all of the above.
ANS: D PTS: 1 REF: pg. 15 OBJ: ABHES: MA.A.1.1.b
2. The heart of the health care professional involves
a. putting yourself first. c. good computer skills.
b. empathy and service. d. skill and education.
ANS: B PTS: 1 REF: pg. 4
3. One job responsibility of the administrative medical assistant would be
a. sterilizing equipment.
, 6. Being able to put yourself in the patient’s situation and understand his or her viewpoint is an important skill kno
a. empathy. c. sympathy.
b. demeanor. d. integrity.
ANS: A PTS: 1 REF: pg. 11 OBJ: ABHES: MA.A.1.5.c
7. At which stage of dying does a patient with a terminal illness reach a point of feeling at peace?
a. Bargaining c. Acceptance
b. Anger d. Denial
ANS: C PTS: 1 REF: pg. 13
8. Which stage of dying appears to be a defense mechanism that happens initially and may recur at other times dur
a. Anger c. Denial
b. Depression d. Bargaining
ANS: C PTS: 1 REF: pg. 13
9. During which stage of dying may the patient ask himself, “Why me?”
a. Anger c. Denial
b. Depression d. Acceptance
ANS: A PTS: 1 REF: pg. 13
10. During which stage of dying may the patient tend to hide information from others and negotiate the outcome of
a. Acceptance c. Denial
b. Depression d. Bargaining
ANS: D PTS: 1 REF: pg. 13
11. Credentialing that is sanctioned by a state government and required for professional practice is
a. certification. c. registration.
b. accreditation. d. licensure.
ANS: D PTS: 1 REF: pg. 17
OBJ: ABHES: MA.A.1.1.c | CAAHEP: IX.C.5
12. Which type of knowledge is vital in avoiding medical professional liability suits?
a. Medicolegal c. Technical
b. Computer d. Interpersonal
ANS: A PTS: 1 REF: pg. 6 OBJ: ABHES: MA.A.1.4.f.
13. What are two indicators of job satisfaction?
a. Empathy and sympathy c. Pessimism and aggression
b. Initiative and motivation d. Wages and benefits
ANS: B PTS: 1 REF: pg. 11
14. To counteract the effects of stress and burnout, the medical assistant should
a. avoid interpersonal communication.
b. treat patients in a methodical manner.
c. keep to the same office duties.
d. exercise regularly.
ANS: D PTS: 1 REF: pg. 17
15. What are two important tools in evaluating a patient’s behavior?
a. Speaking slowly and taking detailed notes
b. Listening and observing
c. Researching and comparing a patient to other cases
d. Observing and focusing
ANS: B PTS: 1 REF: pg. 7 OBJ: ABHES: MA.A.1.5.a
16. Being friendly, sensitive, warm, genuine, courteous, and positive are signs of a medical assistant with good
TRUE/FALSE
1. Job responsibilities of the medical assistant may include executing banking responsibilities.
ANS: T PTS: 1 REF: pg. 6 OBJ: ABHES: MA.A.1.1.d
2. The medical assistant is not the one responsible for following directions if an emergency arises.
ANS: F PTS: 1 REF: pg. 6
OBJ: ABHES: MA.A.1.1.d| CAAHEP: XI.C.13
3. Assertiveness involves being pushy and overbearing.
ANS: F PTS: 1 REF: pg. 12
4. Tasks required of the administrative medical assistant may include performing library research and typing manu
ANS: T PTS: 1 REF: pg. 6 OBJ: ABHES: MA.A.1.1.d
5. The most important personality traits for a medical assistant are to like people and to want to make a great deal o
ANS: F PTS: 1 REF: pg. 7
6. People facing death may have extreme responses to the situation.
ANS: T PTS: 1 REF: pg. 13 OBJ: ABHES: MA.A.1.5.d
7. According to the Kübler-Ross model, the five stages of dying consistently occur in a predictable chronological o
ANS: F PTS: 1 REF: pg. 13
8. A hospice program offers medical care and support to patients and family members dealing with a terminal illne
ANS: T PTS: 1 REF: pg. 14 OBJ: ABHES: MA.A.1.1.d
9. A career in health care is desirable because there is a very low level of stress.
ANS: F PTS: 1 REF: pg. 14 OBJ: ABHES: MA.A.1.1.d.
10. Certification for any health care professional is controlled by government agencies.
ANS: F PTS: 1 REF: pg. 17
OBJ: ABHES: MA.A.1.1.c.| CAAHEP: IX.C.5
MULTIPLE CHOICE
1. A professional attitude involves
a. confidence. c. empathy.
b. responsibility. d. all of the above.
ANS: D PTS: 1 REF: pg. 15 OBJ: ABHES: MA.A.1.1.b
2. The heart of the health care professional involves
a. putting yourself first. c. good computer skills.
b. empathy and service. d. skill and education.
ANS: B PTS: 1 REF: pg. 4
3. One job responsibility of the administrative medical assistant would be
a. sterilizing equipment.
, 6. Being able to put yourself in the patient’s situation and understand his or her viewpoint is an important skill kno
a. empathy. c. sympathy.
b. demeanor. d. integrity.
ANS: A PTS: 1 REF: pg. 11 OBJ: ABHES: MA.A.1.5.c
7. At which stage of dying does a patient with a terminal illness reach a point of feeling at peace?
a. Bargaining c. Acceptance
b. Anger d. Denial
ANS: C PTS: 1 REF: pg. 13
8. Which stage of dying appears to be a defense mechanism that happens initially and may recur at other times dur
a. Anger c. Denial
b. Depression d. Bargaining
ANS: C PTS: 1 REF: pg. 13
9. During which stage of dying may the patient ask himself, “Why me?”
a. Anger c. Denial
b. Depression d. Acceptance
ANS: A PTS: 1 REF: pg. 13
10. During which stage of dying may the patient tend to hide information from others and negotiate the outcome of
a. Acceptance c. Denial
b. Depression d. Bargaining
ANS: D PTS: 1 REF: pg. 13
11. Credentialing that is sanctioned by a state government and required for professional practice is
a. certification. c. registration.
b. accreditation. d. licensure.
ANS: D PTS: 1 REF: pg. 17
OBJ: ABHES: MA.A.1.1.c | CAAHEP: IX.C.5
12. Which type of knowledge is vital in avoiding medical professional liability suits?
a. Medicolegal c. Technical
b. Computer d. Interpersonal
ANS: A PTS: 1 REF: pg. 6 OBJ: ABHES: MA.A.1.4.f.
13. What are two indicators of job satisfaction?
a. Empathy and sympathy c. Pessimism and aggression
b. Initiative and motivation d. Wages and benefits
ANS: B PTS: 1 REF: pg. 11
14. To counteract the effects of stress and burnout, the medical assistant should
a. avoid interpersonal communication.
b. treat patients in a methodical manner.
c. keep to the same office duties.
d. exercise regularly.
ANS: D PTS: 1 REF: pg. 17
15. What are two important tools in evaluating a patient’s behavior?
a. Speaking slowly and taking detailed notes
b. Listening and observing
c. Researching and comparing a patient to other cases
d. Observing and focusing
ANS: B PTS: 1 REF: pg. 7 OBJ: ABHES: MA.A.1.5.a
16. Being friendly, sensitive, warm, genuine, courteous, and positive are signs of a medical assistant with good
