Test Bank for Administrative Medical Assisting 6th Edition by Lindh

Name Clas Dat
: s: e:

CHAPTER 01—THE MEDICAL ASSISTING PROFESSION
1. Which of the following is the most important reason to be able to communicate effectively with patients and keep them
informed?
a. Educate patients about disease
b. Retain patients
c. Make patients feel more comfortable and less threatened
d. Make patients like the staff better
ANSWER: c
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Page 10
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 9/28/2016 3:28 PM
DATE MODIFIED: 2/13/2017 2:17 PM

2. Which of the following attributes of a medical assistant does NOT identify a true professional?
a. Dependability b. Empathy
c. Ability to communicate d. Inflexibility
ANSWER: d
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Pages 10-12
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 9/28/2016 3:28 PM
DATE MODIFIED: 9/28/2016 3:28 PM

3. Which of the following organizations allows one to use the initials CMA (AAMA), which are awarded upon successful
completion of their credentialing examination?
a. AMT b. CAAHEP
c. AMA d. AAMA
ANSWER: d
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Page 7
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 9/28/2016 3:28 PM
DATE MODIFIED: 9/28/2016 3:28 PM

4. Which of the following will keep the medical assistant current in knowledge in the years to come and will serve as
testimony of a commitment to professionalism?
a. Dependability b. Initiative
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, Name Clas Dat
: s: e:

CHAPTER 01—THE MEDICAL ASSISTING PROFESSION
c. Continuing education d. Empathy
ANSWER: c
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Page 15
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 9/28/2016 3:28 PM
DATE MODIFIED: 9/28/2016 3:28 PM

5. Which of the following best describes the primary characteristic of the certified medical assistant to the physician
employer in the ambulatory care setting?
a. Broad range of administrative and clinical skills
b. Ability to work under nurses
c. Need for fewer trained personnel
d. Advances in specialization
ANSWER: a
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Page 6
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 9/28/2016 3:28 PM
DATE MODIFIED: 9/28/2016 3:28 PM

6. The AAMA policy stating that any candidate for the AAMA Certification Examination be a graduate of a CAAHEP- or
ABHES-accredited program was made for which of the following benefits?
a. Safeguard the quality of care to the consumer
b. Continue to promote the identity and stature of the profession
c. Ensure the CMA (AAMA)’s role in the rapidly evolving health care delivery system
d. All of the above
ANSWER: d
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Page 14
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 9/28/2016 3:28 PM
DATE MODIFIED: 9/28/2016 3:28 PM

7. Which of the following is NOT a benefit of a practicum to the medical assistant student?
a. The staff can observe the student before employment.
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