Sophia Conflict Milestone 5.

Sophia Conflict Milestone 5. You passed this Milestone 20 questions were answered correctly. 2 questions were answered incorrectly. 1 In relation to structural conflict, employees may think a conflict is interpersonal but discover through a conflict resolution process that . CONCEPT Interpersonal vs. Systemic Conflict 2 Long-term conflicts involving strong hostility between parties may require which of the following in an international mediation process? CONCEPT Intractable Conflict 3 Joanne's room was a mess; she always left her things lying around. When her mother finally had enough, she scolded Joanne. Joanne's sister heard the yelling and spent the rest of the afternoon in her room to avoid running into her sister or her mom, as she knew from experience that after a fight they stayed edgy and would yell at her for no good reason. This is an example of which of the following? • Intergroup behavior • The ripple effect • A cultural norm • Systemic thinking CONCEPT Issues vs. Patterns 4 Which of the following terms is used to describe the tendency of people to view members of their in-group more positively than non- members? CONCEPT Attribution Bias 5 Workplaces can be thought of as cultures because they develop which of the following over time? • All of the answer choices are correct. • Normative beliefs • Normative behaviors • Normative assumptions CONCEPT Workplace Cultures 6 In which of the following ways can the intensity of family relationships influence conflict resolution processes? CONCEPT Dynamics of Family Conflict 7 Which of the following terms is used to describe actions that are totally dependent on a social unit's norms and rules? Intergroup behavior CONCEPT In-Groups, Out-Groups, and Social Identity Theory 8 Which of the following examples demonstrates a conflict that has occurred due to status? CONCEPT Status and Role in Groups 9 Jill and Paul were in the middle of a divorce, and had agreed to try mediation instead of going through a long custody battle over their 12-year-old daughter, Polly. Their mediator, John, suggested that they plan for Polly to attend part of the mediation so she could voice her opinion on where she wanted to live. Which of the following is the best reason for why John would suggest this? • At 12, Polly is an active member of the family and should have equal say in the situation. CONCEPT Elder and Child Care Conflict Resolution 10 Which of the following describes how in-group members usually view out-group members? CONCEPT Why and How Do Humans Group? 11 Which of the following describes the final stage of the Family Group Conferencing process? Family Group Conferencing and Juvenile Justice 12 Which of the following examples is demonstrative of the original definition for "family" in U.S. culture? CONCEPT Dynamics of Family Conflict 13 When an attorney represents a party in a divorce mediation process, he/she is representing either party in future family-related cases. CONCEPT Divorce Mediation 14 Which of the following statements about a system is true? • A system has a structure that defines the relationship between its components. • A system prevents conflict from developing. • A system's behavior and energies remain constant over time. • The behaviors of components in a system occur in isolation. CONCEPT What Are Systems? 15 Which of the following is an example of intra-state conflict affecting a nation’s external relations? CONCEPT International and Intranational Conflict 16 Which of the following is NOT an example of sovereignty rights? Interconnection and Sovereignty 17 Conflict between coworkers occurred in a company's marketing department when senior leadership decided to discontinue numerous products, which meant many jobs were then eliminated. This is an example of which of the following? CONCEPT Ripple Effects in Systems 18 Which of the following is a factor promoting group cohesion and long-term group survival? CONCEPT Group Cohesion 19 Which of the following terms is used to describe a formal nation or government that has official power to conduct diplomacy with other nations? • Diplomat • Non-state actor • State actor • State representative CONCEPT Multi-Track Diplomacy 20 What is the best reason a fast-paced organization may agree to a conflict resolution process? CONCEPT Resolving Conflict in Fast-Paced Work Environments 21 Which of the following describes a system that has no source of new energy? • Closed system CONCEPT Entropy and Negentropy 22 Which of the following may be a challenge for conflict resolution in the workplace?