Question 1
The Mandarin Oriental hotel's use of computer systems to keep track of guests' preferences is
an example of:
improved flexibility.
improved decision making.
improved efficiency.
customer and supplier intimacy.
Question 2
A business process in the __________ function is producing bills of material.
finance and accounting
human resources
manufacturing and production
research and development
Question 3
An organization is seen as a means by which primary production factors are transformed into
outputs consumed by the environment according to the __________ definition of
organizations.
microeconomic
macroeconomic
sociotechnical
behavioral
Question 4