Question 1
According to __________, organizations should concentrate their energy on eliminating the
vital few sources that cause the majority of problems.
the cycle of process improvement
the Pareto Principle
Deming’s Fourteen Points
the integrated strategic focus
Question 2
The traditional view of quality measured process performance in:
defective parts per hundred produced.
on-time product delivery.
customer satisfaction.
cost per part produced.
Question 3
In order to survive in a globally competitive environment, organizations must adopt a
__________ strategy that gives them a sustainable competitive advantage.
narrow
specialized
broad
specific
Question 4
Which of the following is NOT a value that leads to peak performance and excellence?