BUS-Z 312 Which of the following is the best option for an employer when an employee on
FMLA fails to pay thei
HR Operations
Sample test 1
1. Lewin’s theories included that if people are active in decisions affecting them, they are more
likely to adopt new ways. This is a fundamental principle upon which this approach is
founded:
a. OD
Organization development is a planned, organization-wide effort to increase an
organization’s effectiveness and viability. At the core of OD is the concept of
organization, defined as two or more people working together toward one or more
shared goals. Lewin believed that the motivation to change was strongly related to
action: If people are active in decisions affecting them, they are more likely to adopt
new ways.
2. Whistle blower protection policies do NOT normally include:
a. Requirements that internal reporting processes must be followed prior to
outside agency involvement
A whistleblower is a person who raises a concern about wrongdoing occurring in an
organization or body of people. Whistleblowers frequently face reprisal, sometimes at
the hands of the organization or group which they have accused. In cases where
whistle blowing on a specified topic is protected by statute, U.S. courts have generally
held that such whistleblowers are protected from retaliation. In passing the 2002
Sarbanes Oxley Act, the Senate Judiciary Committee found that whistleblower
protections were dependent on the patchwork and vagaries of varying state statutes.
Still, a wide variety of federal and state laws protect employees who call attention to
violations, help with enforcement proceedings, or refuse to obey unlawful directions.
Generally, whistleblowers have the legal right to go to outside agencies to report
perceive wrongdoings such as lawyers, the media, law enforcement or watchdog
agencies, or other local, state, or federal agencies.
3. To avoid potential conflicts of interests, the HR professional should normally avoid all of
the following situations EXCEPT:
a. Use confidential information to gain an advantage for your employer
Human Resources professionals face business ethics choices and their consequences
daily. Generally, HR professionals should not undertake any action that results in
personal gain at the expense of the company’s goals. In this question, three of the
answer options may result in personal gain for the HR practitioner while one option,
using confidential information to gain an advantage for the employer, is an accepted
practice of business and the HR professional has a duty to assist the employer
4. Which of the following is the BEST description of the lawful rights employees have
when believing an entity has committed a HIPAA violation
a. File complaint with Department of Health & Human services
The DHHS Office of Civil Rights enforces the privacy standards of HIPAA. While HIPAA
protects the health information of individuals, it does not create a private cause of
,BUS-Z 312 Which of the following is the best option for an employer when an employee on
FMLA fails to pay thei
action for those aggrieved. The Secretary of the Department of Health and Human
Services has discretion in determining the amount of any penalty based on the nature
and extent of the violation and the nature and extent of the harm resulting from the
violation. The secretary is prohibited from imposing civil penalties, except in cases of
willful neglect, if the violation is corrected within 30 days
5. The HR manager conducts an opinion survey of all the members of an underperforming
department. The members of the department are BEST represented by the statistical
definition of a:
a. Population
A sample is a subject chosen from a population for investigation. A random sample is
one chosen by a method involving an unpredictable component. Cluster sampling
involves selecting the sample units in groups. Since all members of the department
were tested, the correct answer is the entire population was examined, not a sample.
6. Which is NOT normally considered a step in HR forecasting
a. Completing job evaluations on vital job classes
Forecasting a company’s future demand in human resources is a necessary procedure in
light of organizational objectives and strategies. Completing job evaluations to
determine the relative internal worth of a position is not generally a part of forecasting
and planning for the future.
7. This provides the BEST framework or context upon which the company’s strategies
are formulated
a. Mission Statement
A mission statement is a formal, short, written statement of the purpose of an
organization. The mission statement should guide the actions of the organization, spell
out its overall goal, provide a sense of direction, and guide decision making. It provides
the framework or context within which the company’s strategies are formulated. The
mission statement defines the fundamental purpose of an organization or an enterprise,
succinctly describing why it exists and what it does to achieve its Vision.
8. Under current federal law, the privacy rights of employees are protected in regards to:
a. Personal health information
New technologies make it possible for employers to monitor many aspects of their
employees’ jobs, especially on telephones, computer terminals, through electronic and
voice mail, and when employees are using the internet. Such monitoring is virtually
unregulated. Therefore, unless company policy specifically states otherwise, employers
may listen, watch and read most of the workers workplace communications. HIPAA
does provide privacy rights in regards to protected health information.
9. Which word is the antithesis of the concept of strategic?
a. Reactive
,BUS-Z 312 Which of the following is the best option for an employer when an employee on
FMLA fails to pay thei
The most important part of being strategic is being so well prepared that you are always
on the proactive side of problem solving. Proactive is the word most associated with
strategic, not reactive which is the opposite.
10. XYZ Corporation has been receiving customer complaints about slow phone response
times when calling customer service. Management has noticed an increase in personal
calls and distracted performance from the Reps. What is the BEST way to motivate them?
a. Involve the Reps in addressing the issues
Employee involvement, teams, and employee empowerment enable people to
make decisions about their work. This employee involvement, teambuilding
approach, and employee empowerment increases loyalty and fosters ownership.
11. In today’s modern performance management system, this quality is NOT considered
strategically essential
a. Easy to administrate
While a modern and progressive performance management system must be tied to firm
goals, be measurable and as factual as possible, and focus on developing and
encouraging employee development, it is not always designed for ease of
administration. The goal of the system is to ensure employees are focusing their work
efforts in ways that contribute to achieving the agency’s mission. While the other
answer options are strategically critical to the modern performance management, ease
of administration is more of a tactical issue and not as vital.
12. Sabanes Oxley and the major stock exchanges require publicly traded organizations to have this
a. Code of conduct
A formal, written code of conduct is critical in order to transform ethical behavior into
something more tangible for employees. Such a code is now a requirement for public
companies, as mandated by the Sarbanes-Oxley Act and by the listing requirements of
the major stock exchanges. SOX requires whistle blower protection but the stock
exchanges do not. There is no requirement for either an ombudsman or shareholder
input by SOX or the stock exchanges.
13. In terms of organizational structure, employees working in a functionally staffed organization
will MOST likely
a. Perform a specialized set of tasks
Employees within the functional divisions of an organization tend to perform a
specialized set of tasks, for instance the engineering department would be staffed only
with software engineers. This leads to operational efficiencies within that group.
However it could also lead to a lack of communication between the functional groups
within an organization, making the organization slow and inflexible. As a whole, a
functional organization is best suited as a producer of standardized goods and services
at large volume and low cost. Coordination and specialization of tasks are centralized in
a functional structure, which makes producing a limited amount of products or services
efficient and predictable
, BUS-Z 312 Which of the following is the best option for an employer when an employee on
FMLA fails to pay thei
14. As the HR Manager, you are tasked with developing a new Benefits program. You are
currently checking project timelines and budgets, changing action plans as necessary. Which
of the four management functions are you likely performing when you perform these
activities?
a. Controlling
The four functions of management or the POLC model includes planning, leading,
organizing, and controlling. Planning is the logical thinking through goals and making the
decision as to what needs to be accomplished in order to reach the organizations’
objectives. Leadership is the power of persuasion of one person over others to inspire
actions towards achieving the goals of the company. Organization is a matter of
appointing individuals to assignments or responsibilities that blend together to develop
one purpose, to accomplish the goals. However, the correct answer for this questions is
controlling. This is the process that guarantees plans are being implemented properly.
15. In an ever changing world, organizational core values are BEST employed when they are
a. Constant
The core values of an organization are those values we hold which form the foundation
on which we perform work and conduct ourselves. We have an entire universe of
values, but some of them are so primary, so important to us that throughout the
changes in society, government, politics, and technology they are STILL the core values
we will abide by. In an ever changing world, core values are constant. Core values are
not descriptions of the work we do or the strategies we employ to accomplish our
mission. The values underlie our work, how we interact with each other, and which
strategies we employ to fulfill our mission. The core values are the basic elements of
how we go about our work. They are the practices we use, or should be using, every day
in everything we do.
16. Assuming all EEOC requirements have been met, the final say in selecting a job candidate for
a position will MOST probably be the:
a. Department Manager
Not only must the HR department attract qualified applicants through job postings or
other forms of advertising, but it also assists in screening candidates’ resumes and
bringing those with the proper qualifications in for an interview. The final say in
selecting the candidate will probably be the line manager’s, assuming all Equal
Employment Opportunity Commission requirements are met. The supervisor will have a
lot of input by the department manager must give the thumbs up except for situations
with extenuating issues
17. Metrics for Human Management systems have become more important as organizations have
recognized that intellectual assets drive company value. Which concept is MOST associated
with HR metrics?
a. Balanced Scorecard
Human Resource Metrics has become important for Balanced Scorecards and other
performance measurement systems. The reason is due to the need for effective
FMLA fails to pay thei
HR Operations
Sample test 1
1. Lewin’s theories included that if people are active in decisions affecting them, they are more
likely to adopt new ways. This is a fundamental principle upon which this approach is
founded:
a. OD
Organization development is a planned, organization-wide effort to increase an
organization’s effectiveness and viability. At the core of OD is the concept of
organization, defined as two or more people working together toward one or more
shared goals. Lewin believed that the motivation to change was strongly related to
action: If people are active in decisions affecting them, they are more likely to adopt
new ways.
2. Whistle blower protection policies do NOT normally include:
a. Requirements that internal reporting processes must be followed prior to
outside agency involvement
A whistleblower is a person who raises a concern about wrongdoing occurring in an
organization or body of people. Whistleblowers frequently face reprisal, sometimes at
the hands of the organization or group which they have accused. In cases where
whistle blowing on a specified topic is protected by statute, U.S. courts have generally
held that such whistleblowers are protected from retaliation. In passing the 2002
Sarbanes Oxley Act, the Senate Judiciary Committee found that whistleblower
protections were dependent on the patchwork and vagaries of varying state statutes.
Still, a wide variety of federal and state laws protect employees who call attention to
violations, help with enforcement proceedings, or refuse to obey unlawful directions.
Generally, whistleblowers have the legal right to go to outside agencies to report
perceive wrongdoings such as lawyers, the media, law enforcement or watchdog
agencies, or other local, state, or federal agencies.
3. To avoid potential conflicts of interests, the HR professional should normally avoid all of
the following situations EXCEPT:
a. Use confidential information to gain an advantage for your employer
Human Resources professionals face business ethics choices and their consequences
daily. Generally, HR professionals should not undertake any action that results in
personal gain at the expense of the company’s goals. In this question, three of the
answer options may result in personal gain for the HR practitioner while one option,
using confidential information to gain an advantage for the employer, is an accepted
practice of business and the HR professional has a duty to assist the employer
4. Which of the following is the BEST description of the lawful rights employees have
when believing an entity has committed a HIPAA violation
a. File complaint with Department of Health & Human services
The DHHS Office of Civil Rights enforces the privacy standards of HIPAA. While HIPAA
protects the health information of individuals, it does not create a private cause of
,BUS-Z 312 Which of the following is the best option for an employer when an employee on
FMLA fails to pay thei
action for those aggrieved. The Secretary of the Department of Health and Human
Services has discretion in determining the amount of any penalty based on the nature
and extent of the violation and the nature and extent of the harm resulting from the
violation. The secretary is prohibited from imposing civil penalties, except in cases of
willful neglect, if the violation is corrected within 30 days
5. The HR manager conducts an opinion survey of all the members of an underperforming
department. The members of the department are BEST represented by the statistical
definition of a:
a. Population
A sample is a subject chosen from a population for investigation. A random sample is
one chosen by a method involving an unpredictable component. Cluster sampling
involves selecting the sample units in groups. Since all members of the department
were tested, the correct answer is the entire population was examined, not a sample.
6. Which is NOT normally considered a step in HR forecasting
a. Completing job evaluations on vital job classes
Forecasting a company’s future demand in human resources is a necessary procedure in
light of organizational objectives and strategies. Completing job evaluations to
determine the relative internal worth of a position is not generally a part of forecasting
and planning for the future.
7. This provides the BEST framework or context upon which the company’s strategies
are formulated
a. Mission Statement
A mission statement is a formal, short, written statement of the purpose of an
organization. The mission statement should guide the actions of the organization, spell
out its overall goal, provide a sense of direction, and guide decision making. It provides
the framework or context within which the company’s strategies are formulated. The
mission statement defines the fundamental purpose of an organization or an enterprise,
succinctly describing why it exists and what it does to achieve its Vision.
8. Under current federal law, the privacy rights of employees are protected in regards to:
a. Personal health information
New technologies make it possible for employers to monitor many aspects of their
employees’ jobs, especially on telephones, computer terminals, through electronic and
voice mail, and when employees are using the internet. Such monitoring is virtually
unregulated. Therefore, unless company policy specifically states otherwise, employers
may listen, watch and read most of the workers workplace communications. HIPAA
does provide privacy rights in regards to protected health information.
9. Which word is the antithesis of the concept of strategic?
a. Reactive
,BUS-Z 312 Which of the following is the best option for an employer when an employee on
FMLA fails to pay thei
The most important part of being strategic is being so well prepared that you are always
on the proactive side of problem solving. Proactive is the word most associated with
strategic, not reactive which is the opposite.
10. XYZ Corporation has been receiving customer complaints about slow phone response
times when calling customer service. Management has noticed an increase in personal
calls and distracted performance from the Reps. What is the BEST way to motivate them?
a. Involve the Reps in addressing the issues
Employee involvement, teams, and employee empowerment enable people to
make decisions about their work. This employee involvement, teambuilding
approach, and employee empowerment increases loyalty and fosters ownership.
11. In today’s modern performance management system, this quality is NOT considered
strategically essential
a. Easy to administrate
While a modern and progressive performance management system must be tied to firm
goals, be measurable and as factual as possible, and focus on developing and
encouraging employee development, it is not always designed for ease of
administration. The goal of the system is to ensure employees are focusing their work
efforts in ways that contribute to achieving the agency’s mission. While the other
answer options are strategically critical to the modern performance management, ease
of administration is more of a tactical issue and not as vital.
12. Sabanes Oxley and the major stock exchanges require publicly traded organizations to have this
a. Code of conduct
A formal, written code of conduct is critical in order to transform ethical behavior into
something more tangible for employees. Such a code is now a requirement for public
companies, as mandated by the Sarbanes-Oxley Act and by the listing requirements of
the major stock exchanges. SOX requires whistle blower protection but the stock
exchanges do not. There is no requirement for either an ombudsman or shareholder
input by SOX or the stock exchanges.
13. In terms of organizational structure, employees working in a functionally staffed organization
will MOST likely
a. Perform a specialized set of tasks
Employees within the functional divisions of an organization tend to perform a
specialized set of tasks, for instance the engineering department would be staffed only
with software engineers. This leads to operational efficiencies within that group.
However it could also lead to a lack of communication between the functional groups
within an organization, making the organization slow and inflexible. As a whole, a
functional organization is best suited as a producer of standardized goods and services
at large volume and low cost. Coordination and specialization of tasks are centralized in
a functional structure, which makes producing a limited amount of products or services
efficient and predictable
, BUS-Z 312 Which of the following is the best option for an employer when an employee on
FMLA fails to pay thei
14. As the HR Manager, you are tasked with developing a new Benefits program. You are
currently checking project timelines and budgets, changing action plans as necessary. Which
of the four management functions are you likely performing when you perform these
activities?
a. Controlling
The four functions of management or the POLC model includes planning, leading,
organizing, and controlling. Planning is the logical thinking through goals and making the
decision as to what needs to be accomplished in order to reach the organizations’
objectives. Leadership is the power of persuasion of one person over others to inspire
actions towards achieving the goals of the company. Organization is a matter of
appointing individuals to assignments or responsibilities that blend together to develop
one purpose, to accomplish the goals. However, the correct answer for this questions is
controlling. This is the process that guarantees plans are being implemented properly.
15. In an ever changing world, organizational core values are BEST employed when they are
a. Constant
The core values of an organization are those values we hold which form the foundation
on which we perform work and conduct ourselves. We have an entire universe of
values, but some of them are so primary, so important to us that throughout the
changes in society, government, politics, and technology they are STILL the core values
we will abide by. In an ever changing world, core values are constant. Core values are
not descriptions of the work we do or the strategies we employ to accomplish our
mission. The values underlie our work, how we interact with each other, and which
strategies we employ to fulfill our mission. The core values are the basic elements of
how we go about our work. They are the practices we use, or should be using, every day
in everything we do.
16. Assuming all EEOC requirements have been met, the final say in selecting a job candidate for
a position will MOST probably be the:
a. Department Manager
Not only must the HR department attract qualified applicants through job postings or
other forms of advertising, but it also assists in screening candidates’ resumes and
bringing those with the proper qualifications in for an interview. The final say in
selecting the candidate will probably be the line manager’s, assuming all Equal
Employment Opportunity Commission requirements are met. The supervisor will have a
lot of input by the department manager must give the thumbs up except for situations
with extenuating issues
17. Metrics for Human Management systems have become more important as organizations have
recognized that intellectual assets drive company value. Which concept is MOST associated
with HR metrics?
a. Balanced Scorecard
Human Resource Metrics has become important for Balanced Scorecards and other
performance measurement systems. The reason is due to the need for effective
