RESEARCH PROPOSAL
AN ASSESSMENT ON SERVICE QUALITY
OF LFE INSURANCE SECTOR
IN MAURITIUS
Student ID : 201801733
Name : Miss Zeenah Heerbannally
Module : Research Methods
Course : MBA with specialisation
, TABLE OF CONTENTS
2.1 Introduction.......................................................................................................2
2.2 Research Problem.............................................................................................3
2.3 Objectives..........................................................................................................3
2.4 Hypothesis.........................................................................................................4
2.5 Exploratory Research.......................................................................................4
2.6 Summary...........................................................................................................5
2.7 Literature Review..............................................................................................6
2.8 Empirical Evidence...........................................................................................7
2.9 Research Methodology......................................................................................7
2.10 Data Analysis..................................................................................................10
2.11 Conclusion......................................................................................................11
2.12 References.......................................................................................................11
2.1 Introduction
Nowadays as the service Industries are defined by – Intangibility, Inventory (Perishability),
Inseparability and Inconsistency (Variability), it has become much more challenging to
maintain the similar level of quality of service every time a service has been rendered. The
Research Proposal 2
AN ASSESSMENT ON SERVICE QUALITY
OF LFE INSURANCE SECTOR
IN MAURITIUS
Student ID : 201801733
Name : Miss Zeenah Heerbannally
Module : Research Methods
Course : MBA with specialisation
, TABLE OF CONTENTS
2.1 Introduction.......................................................................................................2
2.2 Research Problem.............................................................................................3
2.3 Objectives..........................................................................................................3
2.4 Hypothesis.........................................................................................................4
2.5 Exploratory Research.......................................................................................4
2.6 Summary...........................................................................................................5
2.7 Literature Review..............................................................................................6
2.8 Empirical Evidence...........................................................................................7
2.9 Research Methodology......................................................................................7
2.10 Data Analysis..................................................................................................10
2.11 Conclusion......................................................................................................11
2.12 References.......................................................................................................11
2.1 Introduction
Nowadays as the service Industries are defined by – Intangibility, Inventory (Perishability),
Inseparability and Inconsistency (Variability), it has become much more challenging to
maintain the similar level of quality of service every time a service has been rendered. The
Research Proposal 2
