SOPHIA
2/20/2021 ESSENTIAL OF MANAGING CONFLICT MILESONE, QUESTION WITH COMPLETE
Sophia :: Welcome
ANSWERS 2021
Score 22/22
You passed this Milestone
22 questions were answered correctly.
UNIT 1 — MILESTONE 1
1
Select the scenario that represents the incident stage of a conflict.
Abel discovers that his girlfriend has been reading his old text messages, but he convinces himself that it was unintentional.
Erica's partner for the school science fair is relying on Erica to do all of the work. After arguing with her partner several times about it, Erica
decides to get her teacher involved.
Ghislaine is going door-to-door, asking her neighbors to sign a petition against the new tax proposed by the town.
Yvonne and her daughter can barely have a conversation without yelling at one another these days.
https://uagc.sophia.org/spcc/the-essentials-of-managing-conflict-2/milestone_take_feedbacks/7982999 1/16
,2/20/2021 Sophia :: Welcome
CONCEPT
The Incident Stage of Conflict
2
College roommates Sonya and Adele argued about the use of their room. Adele preferred to study in the room at night, but Sonya liked to have friends
over frequently.
Sonya decided she wanted to use a collaborating approach to resolve the conflict.
Which of the following would best fit with the collaborating conflict style?
Sonya proposed that she could meet friends at the bar across the street instead.
Sonya proposed that they do nothing for now, try to get along, and revisit the issue after spring break.
Sonya proposed that Adele could find a new place to study.
Sonya proposed that she would not have friends over until after 10 pm, and Adele could study in peace before that.
CONCEPT
Conflict Styles: Collaborating
3
Reena picked up her friend Samara after school and gave her a ride home, like usual. On the ride home, Samara snapped at Reena and complained
loudly about the mess in the car. What Reena didn't realize was that Samara had failed a test earlier that day and was actually upset about that.
What is the best approach for addressing their conflict at this stage of misunderstanding?
https://uagc.sophia.org/spcc/the-essentials-of-managing-conflict-2/milestone_take_feedbacks/7982999 2/16
, 2/20/2021 Sophia :: Welcome
Reena ignores Samara's comment and assumes she doesn't actually mean it.
Reena says to Samara, "Are you really upset about the mess in my car, or is something else going on?"
Reena says to Samara, "You're just as messy as I am— look at your school locker."
Reena says to Samara, "If you don't like the mess in my car, you can find another person to give you a ride home from school."
CONCEPT
The Misunderstanding Stage of Conflict
4
Shante and her husband, Mark, are having an argument over whether to purchase a new car or take a vacation. Mark is strongly pushing for a vacation
because he has had no more than two days in a row off from work for over a year. Shante is strongly pushing for a new car because she currently rides
the bus to work and it takes her three times longer than driving to work would.
After some discussion, Mark decides to use a competing conflict style in this situation.
Which statement would most fit with the competing conflict style?
“You know what? I can hack it a bit longer at work. You work as hard as I do PLUS you have the bus ride. Let's get the car and give you a
break.”
“What if we borrowed some money so you could get a car and we could go on the vacation?”
“If I don't get some time away, I'm going to go crazy. You've ridden the bus for years. Why is it such a problem now?”
https://uagc.sophia.org/spcc/the-essentials-of-managing-conflict-2/milestone_take_feedbacks/7982999 3/16
2/20/2021 ESSENTIAL OF MANAGING CONFLICT MILESONE, QUESTION WITH COMPLETE
Sophia :: Welcome
ANSWERS 2021
Score 22/22
You passed this Milestone
22 questions were answered correctly.
UNIT 1 — MILESTONE 1
1
Select the scenario that represents the incident stage of a conflict.
Abel discovers that his girlfriend has been reading his old text messages, but he convinces himself that it was unintentional.
Erica's partner for the school science fair is relying on Erica to do all of the work. After arguing with her partner several times about it, Erica
decides to get her teacher involved.
Ghislaine is going door-to-door, asking her neighbors to sign a petition against the new tax proposed by the town.
Yvonne and her daughter can barely have a conversation without yelling at one another these days.
https://uagc.sophia.org/spcc/the-essentials-of-managing-conflict-2/milestone_take_feedbacks/7982999 1/16
,2/20/2021 Sophia :: Welcome
CONCEPT
The Incident Stage of Conflict
2
College roommates Sonya and Adele argued about the use of their room. Adele preferred to study in the room at night, but Sonya liked to have friends
over frequently.
Sonya decided she wanted to use a collaborating approach to resolve the conflict.
Which of the following would best fit with the collaborating conflict style?
Sonya proposed that she could meet friends at the bar across the street instead.
Sonya proposed that they do nothing for now, try to get along, and revisit the issue after spring break.
Sonya proposed that Adele could find a new place to study.
Sonya proposed that she would not have friends over until after 10 pm, and Adele could study in peace before that.
CONCEPT
Conflict Styles: Collaborating
3
Reena picked up her friend Samara after school and gave her a ride home, like usual. On the ride home, Samara snapped at Reena and complained
loudly about the mess in the car. What Reena didn't realize was that Samara had failed a test earlier that day and was actually upset about that.
What is the best approach for addressing their conflict at this stage of misunderstanding?
https://uagc.sophia.org/spcc/the-essentials-of-managing-conflict-2/milestone_take_feedbacks/7982999 2/16
, 2/20/2021 Sophia :: Welcome
Reena ignores Samara's comment and assumes she doesn't actually mean it.
Reena says to Samara, "Are you really upset about the mess in my car, or is something else going on?"
Reena says to Samara, "You're just as messy as I am— look at your school locker."
Reena says to Samara, "If you don't like the mess in my car, you can find another person to give you a ride home from school."
CONCEPT
The Misunderstanding Stage of Conflict
4
Shante and her husband, Mark, are having an argument over whether to purchase a new car or take a vacation. Mark is strongly pushing for a vacation
because he has had no more than two days in a row off from work for over a year. Shante is strongly pushing for a new car because she currently rides
the bus to work and it takes her three times longer than driving to work would.
After some discussion, Mark decides to use a competing conflict style in this situation.
Which statement would most fit with the competing conflict style?
“You know what? I can hack it a bit longer at work. You work as hard as I do PLUS you have the bus ride. Let's get the car and give you a
break.”
“What if we borrowed some money so you could get a car and we could go on the vacation?”
“If I don't get some time away, I'm going to go crazy. You've ridden the bus for years. Why is it such a problem now?”
https://uagc.sophia.org/spcc/the-essentials-of-managing-conflict-2/milestone_take_feedbacks/7982999 3/16
