TEST
FullBANK FOR COMMUNICATING AT WORK
file at http://testbankinstant.CH/Test-Bank-for-Communicating-at-Work-
Strategies-for-Success-in-Business-and-the-Professions-11E---Adler--
STRATEGIES FOR SUCCESS IN BUSINESS AND
Communicating-at-Work-Strategies-for-Success-in-Business-and-the-
PROFESSIONS 11E - ADLER
Professions-11E---Adler--.jpg
Chapter 1
Communicating at Work
Student Questions:
________________________________________________________________________
Multiple Choice Questions
Communication and Career Success
1. Which of the following is NOT an accurate statement?
A. William Schaffer, International Business Development Manager for Sun Microsystems has
stated, "If there's one skill that's required for success in this industry, it's communication
skills."
B. There is a significant difference between communication skills of physicians with and without
malpractice claims.
C. Workers in hightech fields do not need good communication skills.
D. Poor communication is one of the most common reasons for errors in shooting among officers
of the Los Angeles Police Department.
2. Which of the following is NOT true about individuals communicating in today's organizations?
A. Many recruiters believe that the main factors contributing to job success in corporate America
are the ability to work with others and effective communication skills.
B. More than 60% of reported medical errors have been attributed to poor communication.
C. The average business executive spends more than 45 minutes to an hour communicating.
D. Due to advanced technology, good communication skills are less important in the 21 st century
than in they were in the 20th century.
3. A degree in communication is good preparation for a career in all of the following fields EXCEPT:
A. Publishing.
B. Organizational affairs.
C. Government affairs.
D. Communication is good preparation for a career in all of these fields.
The Nature of Communication: Communication Principles
4. When your text states that communication is unavoidable, it means that
A. if you're absent from a meeting, you are not communicating at all.
B. all communication is unintentional.
C. people will probably attach meaning to your actions, even when you don't intend to
communicate something.
D. true communication occurs only when we are face to face with another person.
5. According to the text, which of the following statements is TRUE?
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,Full file at http://testbankinstant.CH/Test-Bank-for-Communicating-at-Work-
Strategies-for-Success-in-Business-and-the-Professions-11E---Adler--
Communicating-at-Work-Strategies-for-Success-in-Business-and-the-
Professions-11E---Adler--.jpg
A. You cannot not communicate.
B. Most communicators at work send more messages than they receive.
C. It is possible to take back a message after another person has received it.
D. Chronological context has little to do with successful communication.
6. Which of the following is NOT identified in your text as a strategic goal?
A. Relational communication
B. Unintended communication
C. Instrumental communication
D. Identity management
7. The text identifies three goals of strategic messages. During office meetings, Sara expresses her
respect for her boss by listening attentively, nodding, and taking notes. Through her actions, Sara is
illustrating a __________ message.
A. sequential message
B. content message
C. relational message
D. structured message
8. All of the following are true about strategic communication EXCEPT
A. Our messages include both instrumental and relational aspects.
B. It is unethical to use communication strategies to achieve our goals.
C. It is possible to communicate strategically, while still respecting others’ rights and needs.
D. Identity management involves purposefully trying to make a certain type of impression
through our communication.
9. Communication is
A. irreversible.
B. reversible.
C. avoidable.
D. a panacea
10. If you make a harsh and unkind comment to someone
A. he/she will forgive and forget, as long as you apologize later.
B. you can erase the unkind comment from their mind by giving the individual a compliment
the next day.
C. he/she is likely to remember the comment for a long time.
D. your unkind comment will have little impact if it occurred during an argument, because
unkind behavior is expected in that context.
11. Which of the following statements describes communication most accurately?
A. When we experience a misunderstanding, better communication can always solve the
problem.
B. The meaning of every message we send is affected by the communication context.
C. Fortunately, if we have hurt someone's feelings by our words, we can erase all bad feelings
by apologizing.
download full file at http://testbankinstant.com
, Full file at http://testbankinstant.CH/Test-Bank-for-Communicating-at-Work-
Strategies-for-Success-in-Business-and-the-Professions-11E---Adler--
Communicating-at-Work-Strategies-for-Success-in-Business-and-the-
Professions-11E---Adler--.jpg
D. Honest people will not face ethical challenges as they communicate at work.
12. Your text states that communication is a process. This means that
A. to understand communication, we need to examine the context in which it occurs.
B. effective communication is efficient.
C. every message we send is an isolated event.
D. communication is avoidable.
13. Georgia believes that she will get what she wants if she simply communicates in the “correct” way.
Which of the principles of communication does Georgia fail to understand?
A. One cannot not communicate.
B. Communication is irreversible.
C. Communication is unavoidable.
D. Communication is not a panacea.
14. Which of the following describes most accurately the potential of effective communication?
A. If you develop good communication skills, you can get what you want all the time.
B. If you spend enough time communicating with someone about a misunderstanding, you‘ll
always be able to find a solution that you both like.
C. If you improve your communication skills, you can increase your effectiveness in personal
and business relationships.
D. If two people understand each other's messages, they will never disagree.
The Nature of Communication: Basics of the Communication Model
15. Which of the following is NOT one of the elements of the communication process described in the
text?
A. noise
B. topic
C. channel
D. feedback
16. In the Model of Communication, the “sender” refers to a person who is
A. encoding ideas into words or nonverbals.
B. interpreting words and gestures.
C. buying a stamp for a letter.
D. bilingual.
17. The activity of selecting words and/or nonverbals to express your ideas is known as
A. feedback.
B. context.
C. encoding.
D. decoding.
18. “Channels” of communication are defined as
A. gestures.
B. digitized messages.
download full file at http://testbankinstant.com
FullBANK FOR COMMUNICATING AT WORK
file at http://testbankinstant.CH/Test-Bank-for-Communicating-at-Work-
Strategies-for-Success-in-Business-and-the-Professions-11E---Adler--
STRATEGIES FOR SUCCESS IN BUSINESS AND
Communicating-at-Work-Strategies-for-Success-in-Business-and-the-
PROFESSIONS 11E - ADLER
Professions-11E---Adler--.jpg
Chapter 1
Communicating at Work
Student Questions:
________________________________________________________________________
Multiple Choice Questions
Communication and Career Success
1. Which of the following is NOT an accurate statement?
A. William Schaffer, International Business Development Manager for Sun Microsystems has
stated, "If there's one skill that's required for success in this industry, it's communication
skills."
B. There is a significant difference between communication skills of physicians with and without
malpractice claims.
C. Workers in hightech fields do not need good communication skills.
D. Poor communication is one of the most common reasons for errors in shooting among officers
of the Los Angeles Police Department.
2. Which of the following is NOT true about individuals communicating in today's organizations?
A. Many recruiters believe that the main factors contributing to job success in corporate America
are the ability to work with others and effective communication skills.
B. More than 60% of reported medical errors have been attributed to poor communication.
C. The average business executive spends more than 45 minutes to an hour communicating.
D. Due to advanced technology, good communication skills are less important in the 21 st century
than in they were in the 20th century.
3. A degree in communication is good preparation for a career in all of the following fields EXCEPT:
A. Publishing.
B. Organizational affairs.
C. Government affairs.
D. Communication is good preparation for a career in all of these fields.
The Nature of Communication: Communication Principles
4. When your text states that communication is unavoidable, it means that
A. if you're absent from a meeting, you are not communicating at all.
B. all communication is unintentional.
C. people will probably attach meaning to your actions, even when you don't intend to
communicate something.
D. true communication occurs only when we are face to face with another person.
5. According to the text, which of the following statements is TRUE?
download full file at http://testbankinstant.com
,Full file at http://testbankinstant.CH/Test-Bank-for-Communicating-at-Work-
Strategies-for-Success-in-Business-and-the-Professions-11E---Adler--
Communicating-at-Work-Strategies-for-Success-in-Business-and-the-
Professions-11E---Adler--.jpg
A. You cannot not communicate.
B. Most communicators at work send more messages than they receive.
C. It is possible to take back a message after another person has received it.
D. Chronological context has little to do with successful communication.
6. Which of the following is NOT identified in your text as a strategic goal?
A. Relational communication
B. Unintended communication
C. Instrumental communication
D. Identity management
7. The text identifies three goals of strategic messages. During office meetings, Sara expresses her
respect for her boss by listening attentively, nodding, and taking notes. Through her actions, Sara is
illustrating a __________ message.
A. sequential message
B. content message
C. relational message
D. structured message
8. All of the following are true about strategic communication EXCEPT
A. Our messages include both instrumental and relational aspects.
B. It is unethical to use communication strategies to achieve our goals.
C. It is possible to communicate strategically, while still respecting others’ rights and needs.
D. Identity management involves purposefully trying to make a certain type of impression
through our communication.
9. Communication is
A. irreversible.
B. reversible.
C. avoidable.
D. a panacea
10. If you make a harsh and unkind comment to someone
A. he/she will forgive and forget, as long as you apologize later.
B. you can erase the unkind comment from their mind by giving the individual a compliment
the next day.
C. he/she is likely to remember the comment for a long time.
D. your unkind comment will have little impact if it occurred during an argument, because
unkind behavior is expected in that context.
11. Which of the following statements describes communication most accurately?
A. When we experience a misunderstanding, better communication can always solve the
problem.
B. The meaning of every message we send is affected by the communication context.
C. Fortunately, if we have hurt someone's feelings by our words, we can erase all bad feelings
by apologizing.
download full file at http://testbankinstant.com
, Full file at http://testbankinstant.CH/Test-Bank-for-Communicating-at-Work-
Strategies-for-Success-in-Business-and-the-Professions-11E---Adler--
Communicating-at-Work-Strategies-for-Success-in-Business-and-the-
Professions-11E---Adler--.jpg
D. Honest people will not face ethical challenges as they communicate at work.
12. Your text states that communication is a process. This means that
A. to understand communication, we need to examine the context in which it occurs.
B. effective communication is efficient.
C. every message we send is an isolated event.
D. communication is avoidable.
13. Georgia believes that she will get what she wants if she simply communicates in the “correct” way.
Which of the principles of communication does Georgia fail to understand?
A. One cannot not communicate.
B. Communication is irreversible.
C. Communication is unavoidable.
D. Communication is not a panacea.
14. Which of the following describes most accurately the potential of effective communication?
A. If you develop good communication skills, you can get what you want all the time.
B. If you spend enough time communicating with someone about a misunderstanding, you‘ll
always be able to find a solution that you both like.
C. If you improve your communication skills, you can increase your effectiveness in personal
and business relationships.
D. If two people understand each other's messages, they will never disagree.
The Nature of Communication: Basics of the Communication Model
15. Which of the following is NOT one of the elements of the communication process described in the
text?
A. noise
B. topic
C. channel
D. feedback
16. In the Model of Communication, the “sender” refers to a person who is
A. encoding ideas into words or nonverbals.
B. interpreting words and gestures.
C. buying a stamp for a letter.
D. bilingual.
17. The activity of selecting words and/or nonverbals to express your ideas is known as
A. feedback.
B. context.
C. encoding.
D. decoding.
18. “Channels” of communication are defined as
A. gestures.
B. digitized messages.
download full file at http://testbankinstant.com
