2022
Individual portfolio
Business English
Saxion University of Applied Sciences
1
,Individual portfolio
Business English
Name: Joy Hanenbergh
Student number: 499559
Class: DTM2V.B
Organization: Saxion University of Applied Sciences
Location: Deventer
Year of publication: 2022
Teacher: Miriam Algera
2
,Introduction
People new to the Netherlands can be welcomed and supported with various types
of hospitality services. These can help them to settle in this new country and build
their lives. Whether they are here for a short or long period of time, they need access
to services and networks so that their education, work and social life can be built and
developed. In this portfolio you will find different chapters that helped making the
feasibility report.
3
, Table of Contents
Introduction.................................................................................................................................................. 3
Chapter I: Glossary........................................................................................................................................ 5
Chapter II: 2 Individual summaries relevant to topics...................................................................................17
Summary I: Migrant workers............................................................................................................................17
Summary II: International students – Education/study....................................................................................18
Chapter III: Individual interview report........................................................................................................ 19
Chapter IV: Individual service poster/infographics.......................................................................................20
Chapter VI: Executive summary of the feasibility report..............................................................................22
Chapter VII: Self-reflection.......................................................................................................................... 23
Chapter VIII: Feasibility Report.................................................................................................................... 25
1. Introduction...................................................................................................................................................26
2. Target group..................................................................................................................................................27
3. Current available services.............................................................................................................................28
4. Hospitality service options............................................................................................................................29
5. Feasibility per service option.........................................................................................................................31
6. Feasibility checklist........................................................................................................................................33
7. Conclusion: most feasible hospitality service................................................................................................34
Sources....................................................................................................................................................... 35
Appendix.................................................................................................................................................... 36
Appendix I: Persona...........................................................................................................................................36
Appendix II: Key resources to operate NewDutchies.........................................................................................37
Appendix III: Key resources to operate DutchDesk............................................................................................38
4
Individual portfolio
Business English
Saxion University of Applied Sciences
1
,Individual portfolio
Business English
Name: Joy Hanenbergh
Student number: 499559
Class: DTM2V.B
Organization: Saxion University of Applied Sciences
Location: Deventer
Year of publication: 2022
Teacher: Miriam Algera
2
,Introduction
People new to the Netherlands can be welcomed and supported with various types
of hospitality services. These can help them to settle in this new country and build
their lives. Whether they are here for a short or long period of time, they need access
to services and networks so that their education, work and social life can be built and
developed. In this portfolio you will find different chapters that helped making the
feasibility report.
3
, Table of Contents
Introduction.................................................................................................................................................. 3
Chapter I: Glossary........................................................................................................................................ 5
Chapter II: 2 Individual summaries relevant to topics...................................................................................17
Summary I: Migrant workers............................................................................................................................17
Summary II: International students – Education/study....................................................................................18
Chapter III: Individual interview report........................................................................................................ 19
Chapter IV: Individual service poster/infographics.......................................................................................20
Chapter VI: Executive summary of the feasibility report..............................................................................22
Chapter VII: Self-reflection.......................................................................................................................... 23
Chapter VIII: Feasibility Report.................................................................................................................... 25
1. Introduction...................................................................................................................................................26
2. Target group..................................................................................................................................................27
3. Current available services.............................................................................................................................28
4. Hospitality service options............................................................................................................................29
5. Feasibility per service option.........................................................................................................................31
6. Feasibility checklist........................................................................................................................................33
7. Conclusion: most feasible hospitality service................................................................................................34
Sources....................................................................................................................................................... 35
Appendix.................................................................................................................................................... 36
Appendix I: Persona...........................................................................................................................................36
Appendix II: Key resources to operate NewDutchies.........................................................................................37
Appendix III: Key resources to operate DutchDesk............................................................................................38
4
