Chapter 01: What is Organizational Behaviour
1) Organizational behaviour is generally defined as a field of study that
a. investigates how organizations effectively face competition.
b. investigates how individuals, groups, and structure affect and are affected by behaviour
within organizations.
c. attempts to understand and solve problems regarding individual behaviour on and off
the job.
d. seeks ways and means to match human effort with machines.
e. examines how the structure of different organizations contributes to, or inhibits,
effective communication.
Answer: b
Diff: 1
Type: MC
Skill: Recall
Objective: 1-1 What is organizational behaviour?
2) Researchers in OB are finding that superior financial performance of an organization
seems to be directly related to
a. understanding what organizational behaviour is.
b. recognizing the importance of interpersonal skills in the workplace.
c. reducing the size of the company by layoffs.
d. controlling absenteeism and employee turnover.
e. better marketing efforts to customers.
Answer: b
Diff: 2
Type: MC
Skill: Recall
,Objective: 1-1 What is organizational behaviour?
3) Organizational behaviour is
a. for managers, employees, and those in the non-profit sectors.
b. for executives and managers only.
c. relevant to only those in the private sector of for-profit businesses.
d. relevant to only those at the workplace.
e. only applicable for entrepreneurs and those working in the private and government
sectors.
Answer: a
Diff: 1
Type: MC
Skill: Recall
Objective: 1-1 What is organizational behaviour?
4) Organizational behaviour is
a. based on one field of study.
b. an applied field of study.
c. an application of common sense within business and organizations.
d. the field of study where public expectations of employee behaviour is researched.
e. the use of a directive approach to manage employee behaviour.
Answer: b
Diff: 1
Type: MC
Skill: Recall
Objective: 1-1 What is organizational behaviour?
,5) The behavioural science discipline commonly referred to as ________, has been most
influential on the OB subject of organizational culture.
a. social psychology
b. anthropology
c. sociology
d. political science
e. psychology
Answer: b
Diff: 1
Type: MC
Skill: Recall
Objective: 1-1 What is organizational behaviour?
6) Rita is concerned with the implications of the chronic absenteeism of her staff,
especially since it is a very busy unit. She is likely most concerned about the probability
of
a. improved workflow.
b. decrease in efficiency and effectiveness.
c. quicker decision making.
d. decrease in efficiency only.
e. greater quality of output.
Answer: b
Diff: 3
Type: MC
Skill: Applied
, Objective: 1-4 What challenges do managers and employees face in the workplace of the
twenty-first century?
7) Recognition of the importance of developing interpersonal skills is closely tied to the
need for organizations to
a. reward high-performing employees.
b. empower high-performing employees.
c. attain and retain high performing employees.
d. evaluate high-performing employees.
e. train high-performing employees on job skills.
Answer: c
Diff: 3
Type: MC
Skill: Applied
Objective: 1-4 What challenges do managers and employees face in the workplace of the
twenty-first century?
8) A recent study found that the main reason why people like their jobs or stay with an
employer is
a. wages and benefits.
b. advancement opportunities.
c. supportive work environment.
d. proximity to home.
e. company policies.
Answer: c
Diff: 3
Type: MC
1) Organizational behaviour is generally defined as a field of study that
a. investigates how organizations effectively face competition.
b. investigates how individuals, groups, and structure affect and are affected by behaviour
within organizations.
c. attempts to understand and solve problems regarding individual behaviour on and off
the job.
d. seeks ways and means to match human effort with machines.
e. examines how the structure of different organizations contributes to, or inhibits,
effective communication.
Answer: b
Diff: 1
Type: MC
Skill: Recall
Objective: 1-1 What is organizational behaviour?
2) Researchers in OB are finding that superior financial performance of an organization
seems to be directly related to
a. understanding what organizational behaviour is.
b. recognizing the importance of interpersonal skills in the workplace.
c. reducing the size of the company by layoffs.
d. controlling absenteeism and employee turnover.
e. better marketing efforts to customers.
Answer: b
Diff: 2
Type: MC
Skill: Recall
,Objective: 1-1 What is organizational behaviour?
3) Organizational behaviour is
a. for managers, employees, and those in the non-profit sectors.
b. for executives and managers only.
c. relevant to only those in the private sector of for-profit businesses.
d. relevant to only those at the workplace.
e. only applicable for entrepreneurs and those working in the private and government
sectors.
Answer: a
Diff: 1
Type: MC
Skill: Recall
Objective: 1-1 What is organizational behaviour?
4) Organizational behaviour is
a. based on one field of study.
b. an applied field of study.
c. an application of common sense within business and organizations.
d. the field of study where public expectations of employee behaviour is researched.
e. the use of a directive approach to manage employee behaviour.
Answer: b
Diff: 1
Type: MC
Skill: Recall
Objective: 1-1 What is organizational behaviour?
,5) The behavioural science discipline commonly referred to as ________, has been most
influential on the OB subject of organizational culture.
a. social psychology
b. anthropology
c. sociology
d. political science
e. psychology
Answer: b
Diff: 1
Type: MC
Skill: Recall
Objective: 1-1 What is organizational behaviour?
6) Rita is concerned with the implications of the chronic absenteeism of her staff,
especially since it is a very busy unit. She is likely most concerned about the probability
of
a. improved workflow.
b. decrease in efficiency and effectiveness.
c. quicker decision making.
d. decrease in efficiency only.
e. greater quality of output.
Answer: b
Diff: 3
Type: MC
Skill: Applied
, Objective: 1-4 What challenges do managers and employees face in the workplace of the
twenty-first century?
7) Recognition of the importance of developing interpersonal skills is closely tied to the
need for organizations to
a. reward high-performing employees.
b. empower high-performing employees.
c. attain and retain high performing employees.
d. evaluate high-performing employees.
e. train high-performing employees on job skills.
Answer: c
Diff: 3
Type: MC
Skill: Applied
Objective: 1-4 What challenges do managers and employees face in the workplace of the
twenty-first century?
8) A recent study found that the main reason why people like their jobs or stay with an
employer is
a. wages and benefits.
b. advancement opportunities.
c. supportive work environment.
d. proximity to home.
e. company policies.
Answer: c
Diff: 3
Type: MC
