Summary operation management chapter one part three

School of Business
Department of Management Information Systems
BMIS360: Operations Management

Chapter 1 | Part 3


Operations & Productivity

Spring 2020 - 2021

BMIS360 - CHAPTER 1

,Learning Objectives

Define operations management
Explain the distinction between goods and
services
Explain the difference between production
and productivity
Compute single-factor productivity
Compute multifactor productivity
Identify the critical variables in enhancing
productivity



BMIS360 - CHAPTER 1

, ⮚ What Is Operations Management?
⮚ Organizing to Produce Goods and Services
⮚ Why Study OM?
⮚ Operations in the Service Sector
Outline
⮚ The Productivity Challenge
◦ Productivity Measurement
◦ Productivity Variables
◦ Productivity and the Service Sector




BMIS360 - CHAPTER 1