MY SUMMARIES HUMAN RESOURCES MANAGEMENT – ALL QUESTIONS

MY SUMMARIES HUMAN RESOURCES MANAGEMENT – ALL QUESTIONS 1. Sam is the HR manager of Mando's, a popular chicken company. He and his team of HR officers are systematically investigating the tasks, duties and responsibilities associated with all the jobs within the company. They are looking at the level of decision-making by employees, the skills employees need to do a job adequately, the autonomy of each job, and the mental effort required to perform each job. a. Job design b. Job analysis c. Job enrichment d. Task analysis 2. Job posting is a method of internal recruitment. The following are all job-posting methods, except a. Traditional bulletin boards b. Internet advertising c. Email-based systems d. Voicemail-based systems 3. Over-specialisation in a job is frequently cited reason for workers feeling alienated from work and from their bosses. Over-specialisation hampers what people can do, except a. Repetition b. Little social interaction c. No input d. Lack of leadership 4. An intermediate planning range usually projects _________ into the future. a. Two to four years b. Three to five years c. Beyond five years d. Six months to one year 5. Which statement regarding forecasts of human resource needs is correct? a. They are scientific and relatively error-free b. They are difficult and should only be done on rare occasions c. They should rely strictly on quantitative approaches, which utilise sophisticated analytical models d. They estimate in advance the number and type of people that are needed to meet organisational objectives. 6. ___________ is a job analysis method which contains three different questionnaires relating to three different groups; namely: (1) managerial and professional, (2) service and administrative, and (3) manual and technical a. Common metric questionnaire (CMQ) b. Work profiling system (WPS) c. Functional job analysis (FJA) d. Position analysis questionnaire (PAQ) 7. During recent selection interviews for a receptionist the one panel member wanted to establish how the candidate will deal with a difficult customer on the telephone. He approached you before the panel interview and asked your advice seeing that this will be the first time ever that he will be part of a selection panel. He wanted to impress his superiors and also ensure that he does not disregard the current labour legislation. He compiled four questions and asked you which one would be the most appropriate question to ask to ensure that he gathers the correct information. Choose the most appropriate question from the list below. a. Have you ever dealt with a difficult customer? b. How would you handle difficult customers? c. If a customer approaches the reception desk extremely upset, what would be the first step that you take? d. Can you provide us with an example of an incident where you had to deal with a difficult customer telephonically and indicate how you handled the situation? 8. Scanning the external environment especially affects HR planning because __________________ a. The corporate culture is the responsibility of the HR unit b. Of the demographic patterns of the internal workforce c. The organisation must draw from the same labour market that supplies all other employers d. The organisation must meet certain affirmative action quotas 9. A pool of qualified candidates are generated to fill positions in the organisation. This is the definition of ________________ a. Socialisation b. Selection c. Recruitment d. Orientation 10. ___________ is the collection and investigation of facts related to HR problems in order to eliminate or reduce such problems a. HR research b. An inq