QUALITY MANAGEMENT
SPECIALITY LUGGAGE MANUFACTURING CASE
STUDY
Lawrence Kinlin School of Business, Fanshawe
College MGMT-6087-(01-02)-21S
TABLE OF CONTENTS
Content Page
Executive Summary 3
Main/Immediate Issue 5
Basic & Other Issues 6
Assumptions 7
Environmental Analysis 9
PESTLE Analysis 9
SWOT Analysis 10
Potential Recommendations 12
MGMT-6087 1
,Final Recommendation 15
Implementation Timeline 16
Work Breakdown Structure 17
Monitor & Control 19
Case Problem 21
Conclusion 24
EXECUTIVE SUMMARY
Specialty Luggage Manufacturing, which is part of the Clothing Store
Industry, manufactures and sells soft and hard sided luggage, briefcases,
hanging bags, and handbags. The “Toughie” range of hard-cover luggage
is the company's best-selling item. It's created in a five-step process that
allows for a range of exterior finishes and colours.
For its "Toughie" baggage, the company wants to construct a robust
metal and plastic frame. They also want to put in place a quality control
system to ensure that the travel bags are of good quality. The assembly
procedure includes constructing a heavy-duty metal and plastic frame.
Because quality is so critical, Specialty Luggage Manufacturing's
management established a process control strategy that incorporates
MGMT-6087 2
, MGMT-6087 3
SPECIALITY LUGGAGE MANUFACTURING CASE
STUDY
Lawrence Kinlin School of Business, Fanshawe
College MGMT-6087-(01-02)-21S
TABLE OF CONTENTS
Content Page
Executive Summary 3
Main/Immediate Issue 5
Basic & Other Issues 6
Assumptions 7
Environmental Analysis 9
PESTLE Analysis 9
SWOT Analysis 10
Potential Recommendations 12
MGMT-6087 1
,Final Recommendation 15
Implementation Timeline 16
Work Breakdown Structure 17
Monitor & Control 19
Case Problem 21
Conclusion 24
EXECUTIVE SUMMARY
Specialty Luggage Manufacturing, which is part of the Clothing Store
Industry, manufactures and sells soft and hard sided luggage, briefcases,
hanging bags, and handbags. The “Toughie” range of hard-cover luggage
is the company's best-selling item. It's created in a five-step process that
allows for a range of exterior finishes and colours.
For its "Toughie" baggage, the company wants to construct a robust
metal and plastic frame. They also want to put in place a quality control
system to ensure that the travel bags are of good quality. The assembly
procedure includes constructing a heavy-duty metal and plastic frame.
Because quality is so critical, Specialty Luggage Manufacturing's
management established a process control strategy that incorporates
MGMT-6087 2
, MGMT-6087 3
