Institute of IT & Management, Rawalpindi MANAGEMENT 6087-Speciality case study

QUALITY MANAGEMENT
SPECIALITY LUGGAGE MANUFACTURING CASE
STUDY


Lawrence Kinlin School of Business, Fanshawe

College MGMT-6087-(01-02)-21S


TABLE OF CONTENTS


Content Page


Executive Summary 3


Main/Immediate Issue 5


Basic & Other Issues 6


Assumptions 7


Environmental Analysis 9


PESTLE Analysis 9


SWOT Analysis 10


Potential Recommendations 12



MGMT-6087 1

,Final Recommendation 15


Implementation Timeline 16


Work Breakdown Structure 17


Monitor & Control 19


Case Problem 21


Conclusion 24




EXECUTIVE SUMMARY




Specialty Luggage Manufacturing, which is part of the Clothing Store

Industry, manufactures and sells soft and hard sided luggage, briefcases,

hanging bags, and handbags. The “Toughie” range of hard-cover luggage

is the company's best-selling item. It's created in a five-step process that

allows for a range of exterior finishes and colours.

For its "Toughie" baggage, the company wants to construct a robust

metal and plastic frame. They also want to put in place a quality control

system to ensure that the travel bags are of good quality. The assembly

procedure includes constructing a heavy-duty metal and plastic frame.

Because quality is so critical, Specialty Luggage Manufacturing's

management established a process control strategy that incorporates




MGMT-6087 2

, MGMT-6087 3