File: ch01, Chapter 1: Introduction to Supply Chain Management
Multiple Choice
1. SCM involves the design and management of three primary flows:
a) Products, information, funds
b) Suppliers, customers, manufacturers
c) Distributors, retailers, customers
d) Logistics, operations, marketing
e) Responsiveness, reliability, relationship management
Ans: a
Response: page 3
Level: Easy
2. Stages of supply chain management include suppliers, producers, distributors, retailers, and:
a) Financial flows
b) Customers
c) Reverse logistics
d) Sustainability
e) None of the above
Ans: b
Response: page 4
Level: Medium
3. Examples of ‘upstream’ players in a supply chain include:
a) Suppliers
b) Customers
c) Retailers
d) Distribution centers
e) Outbound transportation providers
Ans: a
Response: page 4-5
Level: Easy
4. Examples of ‘downstream’ players in a supply chain include:
a) Suppliers
b) Manufacturers
c) Retailers
d) Inbound transportation providers
e) Accountants
, Ans: c
Response: page 4-5
Level: Easy
5. Three overriding SCM activities within and between firms include:
a) Marketing, sourcing, logistics
b) Suppliers, customers, manufacturers
c) Products, information, funds
d) Coordination, information sharing, collaboration
e) Responsiveness, reliability, relationship management
Ans: d
Response: page 5-6
Level: Medium
6. The growing number and acceptance of customer returns has created an area of SCM called:
a) Order fulfillment
b) Distribution management
c) Reverse logistics
d) Sustainability
e) None of the above
Ans: c
Response: page 6
Level: Easy
7. A result of effective information flow through the supply chain is:
a) Improved coordination and collaboration between supply chain partners
b) Reduction in the amount of inventory across the supply chain
c) Reduction of the bullwhip effect
d) Compression of the supply chain from a time standpoint
e) All of the above
Ans: e
Response: page 6
Level: Medium
8. An accelerated flow of funds through the supply chain can improve a firm’s profitability by:
a) Increasing interest rates
b) Customers cannot be invoiced more quickly
c) Creating a positive cash flow provides financial opportunity
d) Increasing working capital needs
e) None of the above
Multiple Choice
1. SCM involves the design and management of three primary flows:
a) Products, information, funds
b) Suppliers, customers, manufacturers
c) Distributors, retailers, customers
d) Logistics, operations, marketing
e) Responsiveness, reliability, relationship management
Ans: a
Response: page 3
Level: Easy
2. Stages of supply chain management include suppliers, producers, distributors, retailers, and:
a) Financial flows
b) Customers
c) Reverse logistics
d) Sustainability
e) None of the above
Ans: b
Response: page 4
Level: Medium
3. Examples of ‘upstream’ players in a supply chain include:
a) Suppliers
b) Customers
c) Retailers
d) Distribution centers
e) Outbound transportation providers
Ans: a
Response: page 4-5
Level: Easy
4. Examples of ‘downstream’ players in a supply chain include:
a) Suppliers
b) Manufacturers
c) Retailers
d) Inbound transportation providers
e) Accountants
, Ans: c
Response: page 4-5
Level: Easy
5. Three overriding SCM activities within and between firms include:
a) Marketing, sourcing, logistics
b) Suppliers, customers, manufacturers
c) Products, information, funds
d) Coordination, information sharing, collaboration
e) Responsiveness, reliability, relationship management
Ans: d
Response: page 5-6
Level: Medium
6. The growing number and acceptance of customer returns has created an area of SCM called:
a) Order fulfillment
b) Distribution management
c) Reverse logistics
d) Sustainability
e) None of the above
Ans: c
Response: page 6
Level: Easy
7. A result of effective information flow through the supply chain is:
a) Improved coordination and collaboration between supply chain partners
b) Reduction in the amount of inventory across the supply chain
c) Reduction of the bullwhip effect
d) Compression of the supply chain from a time standpoint
e) All of the above
Ans: e
Response: page 6
Level: Medium
8. An accelerated flow of funds through the supply chain can improve a firm’s profitability by:
a) Increasing interest rates
b) Customers cannot be invoiced more quickly
c) Creating a positive cash flow provides financial opportunity
d) Increasing working capital needs
e) None of the above
