Test Bank for Business Communication for Success Version 2.0 McLean

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, Chapter 1
Effective Business Communication

True/False Questions

1. Your ability to communicate is central to your self-concept.
True; Easy

2. Active listening and reading are also part of being a successful communicator.
True; Easy

3. Though appreciated, communication skills do not feature among the top ten desirable skills
employers look for.
False; Easy

4. To communicate is to perceive, to interpret, and to relate our perception and interpretation to
what we already know.
False; Moderate

5. Process means doing something together with one or more other people.
False; Easy

6. The source imagines, creates, and sends the message.
True; Easy

7. In a public speaking situation, the channel is the person giving the speech.
False; Moderate

8. Noise adds meaning to your message.
False; Moderate

9. As the amount of feedback increases, the accuracy of communication also increases.
True; Easy

10. The environment is composed of the physical and psychological atmosphere.
True; Easy

11. Traditional gatherings are often informal events.
False; Easy

12. Because noise interferes with the communication process, all noise is bad.
False; Moderate

13. Meaning is what we share through communication.
True; Easy

14. Intrapersonal communication involves at least two persons.
False; Easy

15. Your intrapersonal communication can be positive or negative.
True; Easy


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, 16. The voice within you that says “I’ve done a good job” is an example of interpersonal
communication.
False; Easy

17. Unlike intrapersonal communication, interpersonal communication is usually restricted to formal
communication.
False; Easy

18. In a group communication setting, the larger the group, the more likely it is to break down into
smaller groups.
True; Moderate

19. In mass communication, one person speaks to a group of people.
False; Moderate

20. In a public speaking situation, the group normally defers to the speaker.
True; Moderate

21. In public communication, “call outs” are instances of interruption or competition for the floor.
False; Moderate

22. One advantage of mass communication is that everyone receives the communication in the same
way.
False; Moderate

23. In mass communication, by choosing messages or references that many audience members will
recognize or can identify with, you can develop common ground and increase the appeal of your
message.
True; Easy

24. Being respectful means that you have selected a topic appropriate to your audience, gathered
enough information to cover the topic well, put your information into a logical sequence, and
considered how best to present it.
False; Moderate

25. Aristotle uses the term logos to describe the act of organization.
True; Easy

26. Clarity begins with interpersonal communication.
False; Moderate

27. Using transitions to provide signposts or cues for your audience to follow along is an example of
being concise in communication.
False; Moderate

28. The degree to which you consider both the common good and fundamental principles you hold to
be true when crafting your message directly relates to how your message will affect others.
True; Easy




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