Postal Exam

What does the T in GIST stand for? Answer- Thank What are the benefits of certified mail? Answer- Proof of mailing, proof of delivery, signature collected on delivery What service can be added to certified mail? Answer- Return receipt and restricted delivery What is Publication 52? Answer- Hazardous materials manual Certified mail can be added to? Answer- First class and priority How much additional insurance can be purchased with GXG? Answer- $2499 What is the maximum length+girth for priority mail? Answer- 108 If a standard post package weighs6 lbs and measures 95'' what surcharge pricing would be charged? Answer- Balloon HAZMAT materials include Answer- Flammable, toxic, reactive, biological What characteristics indicate a package may contain hazmat materials Answer- DOT diamonds, preprinted markings on a box, unusual odor from package, return label from chemical company What is proof of proper postal acceptance for packages bearing only stamps? Answer- A green AV-SEC clearance stamp and a zero PVI strip How much cash back can a customer get back with their debit card purchase? Answer- $50 What does the G in GIST stand for? Answer- Greet PACT act of 2009 prohibits Answer- Mailing chewing tobacco and cigarettes What cannot be purchased with a debit card? Answer- Passport fees to the State Dept. What limits the cash back option with a debit card? Answer- Cash in clerks drawer, $50, no pin, no purchase The 3 P's stand for? Answer- Personal, professional, and postal What forms of payment are accepted at the post office? Answer- Cash, credit/debit card, personal/business checks, travelers checks, money orders What is required to make a credit card valid? Answer- A signature When should a customer complete form 8105 A? Answer- When cashing $10000 or more a day of money orders and purchasing $3000 a day or more of money orders Money orders cannot be purchased with Answer- Checks Post office box rents are paid Answer- Monthly, at window or online, by mail, every 3-6- 12 months Where can you find information about new products? Answer- Email, postal bulletin, blue page, policy net, retail page, retail digest, news link What features come with priority mail express? Answer- $100 insurance, has tracking built in What size does EDDM need to be? Answer- Flat The dimensional weight surcharge is charged to Answer- Priority mail only, zones 5-8, over a cubic ft in volume Priority international delivery service standard typically takes how many days? Answer- 6-10 How many EDDM mail can a customer bring in one day? Answer- 5000 Domestic mail and rates include Answer- The 50 states, United Nations, territories, and possesions First class international delivery service standard typically takes how long? Answer- It varies by destination What does EDDM stand for? Answer- Every Door Direct Mail International priority express delivery service typically takes how many days? Answer- 3-5 Domestic priority mail express is guaranteed to be attempted for how many days? Answer- 1-2 Shipping services are services that? Answer- Compete Mailing services are services that? Answer- Do not compete All priority mail express includes Answer- $100 insurance, tracking, and ability to obtain a signature A form 3533 is used when? Answer- Refunding money How long after the due date does a customer have to pay without penalty? Answer- 10 days Premium forwarding includes what kind of mail? Answer- All of it Change of address is for what duration? Answer- 18 mo Change of address forwards what kind of mail? Answer- First class and periodicals Postal service can hold mail for how long? Answer- 3-30 days Balloon surcharge is charged to? Answer- Priority zones 1-4, under 20 lbs, 84-108 in length plus girth Tracking is for Answer- Proof of delivery How many different sizes of PO boxes are there? Answer- 5 The essence of the postal brand Answer- Relentless Simple Secure Personal First impressions of our customers are their Answer- Reality GIST stands for Answer- Greet, inform, suggest, thank A need is Answer- The desire to improve or accomplish something What is the minimum size a letter we can accept domestically? Answer- 3.5 x 5 Letters, flats, machinable parcels, irregular parcels, and outside parcels are Answer- Processing categories A mutual beneficial decision is Answer- a good sale transaction What is the maximum weight of a parcel? Answer- 70 lb. What determines mailability? Answer- Minimum and maximum standards What is the maximum weight for 1st class? Answer- 13 oz. What is the first product we offer? Answer- Priority mail express Which is an alternate access channel? Answer- Stamps by mail, automated postal center, , atm What is DMM? Answer- The Domestic Mail Manual What is the maximum weight for domestic mail? Answer- 70 lb. Is a signature required for arrivals insured for more than $200? Answer- Yes What service can be purchased after mailing? Answer- None What service is available with express mail? Answer- Registered mail service Domestic mail is acceptable for registered mail if the following packaging Answer- Is in a priority flat rate envelope Return receipt is available for Answer- Express mail Special handling is available for Answer- All mail Which class of mail is closed to inspection? Answer- First class Which service is not available with express? Answer- Registered mail Certified mail can be combined with Answer- Return receipt and restricted delivery Tracking is available for purchase with Answer- Media mail What size of mail can be sent EDDM? Answer- 9x12 flat Which classes of mail are open to inspection? Answer- Media mail and standard post Oversized surcharge applies to Answer- Standard post What service offers free packaging? Answer- Priority What is the size limit for priority? Answer- 108'' What does SOLAR stand for? Answer- Square face, open posture, lean in, eye contact, relax