Chapter 02
Individual Behavior, Personality, and Values
Individual Behavior, Personality, and Values Answer Key
True / False Questions
1. (p. 27) According to the MARS model of individual behavior and performance, employee
performance will remain high if one of the four factors in the model is significantly strong.
FALSE
All four factors in the MARS model are critical influences on an individual's voluntary
behavior and performance; if any one of them is low in a given situation, the employee would
perform the task poorly.
AACSB: Analytic
Bloom's: Understand
Difficulty: Medium
Learning Objective: 02-01 Describe the four factors that directly influence voluntary individual behavior and performance.
Topic: Mars Model of Individual Behavior and Performance
2. (p. 27) The MARS model identifies the four main factors that influence individual behavior:
motivation, ability, role perceptions, and situational factors.
TRUE
The MARS model identifies four factors that influence motivation, ability, role perceptions,
and situational factors.
AACSB: Analytic
Bloom's: Understand
Difficulty: Medium
Learning Objective: 02-01 Describe the four factors that directly influence voluntary individual behavior and performance.
Topic: Mars Model of Individual Behavior and Performance
2-1
,Full file at http://testbankwizard.eu/Test-Bank-for-M-Organizational-Behavior-1st-Edition-by-McShane
3. (p. 27) Motivation refers to the external forces on a person that causes him or her to engage in
specific behaviors.
FALSE
Motivation represents the forces within a person that affect his or her direction, intensity, and
persistence of voluntary behavior.
AACSB: Analytic
Bloom's: Remember
Difficulty: Easy
Learning Objective: 02-01 Describe the four factors that directly influence voluntary individual behavior and performance.
Topic: Employee motivation
4. (p. 27) Direction refers to the amount of effort allocated to the common goal of an
organization.
FALSE
Direction refers to the path along which people engage their effort.
AACSB: Analytic
Bloom's: Remember
Difficulty: Easy
Learning Objective: 02-01 Describe the four factors that directly influence voluntary individual behavior and performance.
Topic: Employee motivation
5. (p. 27) The forces within themselves affect employee motivation.
TRUE
Motivation refers to the forces within a person that affect his or her direction, intensity, and
persistence of voluntary behavior.
AACSB: Analytic
Bloom's: Remember
Difficulty: Easy
Learning Objective: 02-01 Describe the four factors that directly influence voluntary individual behavior and performance.
Topic: Employee motivation
2-2
,Full file at http://testbankwizard.eu/Test-Bank-for-M-Organizational-Behavior-1st-Edition-by-McShane
6. (p. 28) Aptitudes are natural talents that help individuals learn specific tasks more quickly and
perform them better than other people.
TRUE
Aptitudes are the natural talents that help employees learn specific tasks more quickly and
perform them better.
AACSB: Analytic
Bloom's: Remember
Difficulty: Easy
Learning Objective: 02-01 Describe the four factors that directly influence voluntary individual behavior and performance.
Topic: Ability
7. (p. 28) Competencies refer to the complete set of motivations, abilities, role perceptions and
situational factors that contribute to job performance.
FALSE
Competencies are characteristics of a person that result in superior performance.
Competencies are one of the types of abilities that people have.
AACSB: Analytic
Bloom's: Understand
Difficulty: Medium
Learning Objective: 02-01 Describe the four factors that directly influence voluntary individual behavior and performance.
Topic: Ability
8. (p. 28) Ability refers to the natural aptitudes required to successfully complete a task rather
than the learned capabilities of an individual.
FALSE
Ability includes both the natural aptitudes and the learned capabilities required to successfully
complete a task.
AACSB: Analytic
Bloom's: Remember
Difficulty: Easy
Learning Objective: 02-01 Describe the four factors that directly influence voluntary individual behavior and performance.
Topic: Ability
2-3
, Full file at http://testbankwizard.eu/Test-Bank-for-M-Organizational-Behavior-1st-Edition-by-McShane
9. (p. 29) Role perceptions are the extent to which people understand the job duties (roles)
assigned to them.
TRUE
Role perceptions are the extent to which people understand the job duties (roles) assigned to
them.
AACSB: Analytic
Bloom's: Remember
Difficulty: Easy
Learning Objective: 02-01 Describe the four factors that directly influence voluntary individual behavior and performance.
Topic: Role Perceptions
10. (p. 30) Situational factors are working conditions within the employee's control.
FALSE
Situational factors include conditions beyond the employee's immediate control that constrain
or facilitate behavior and performance.
AACSB: Analytic
Bloom's: Remember
Difficulty: Easy
Learning Objective: 02-01 Describe the four factors that directly influence voluntary individual behavior and performance.
Topic: Situational Factors
11. (p. 30) Personality is a relatively enduring pattern of behaviors and internal states that
explains a person's behavioral tendencies.
TRUE
Personality is the relatively enduring pattern of thoughts, emotions, and behaviors that
characterizes a person, along with the psychological processes behind those characteristics.
AACSB: Analytic
Bloom's: Remember
Difficulty: Easy
Learning Objective: 02-01 Describe the four factors that directly influence voluntary individual behavior and performance.
Topic: Personality in Organizations
2-4