BUS 335 Staffing Organizations
Staffing Organizations by Heneman – Test Bank
ch1
Student: ___________________________________________________________________________
1. Human capital refers to the knowledge, skill, and ability of people and their motivation to use them
successfully on the job. True False
2. For the average organization, employee costs (wages or salaries and benefits) are under 10% of its total
revenue. True False
3. Staffing is the process of acquiring, deploying, and retaining a workforce of sufficient quantity and qua
to create positive impacts on the organization's effectiveness. True False
4. Acquisition activities involve external staffing systems that govern the initial intake of applicants into t
organization. True False
5. Internal staffing systems work in fundamentally different ways than external staffing systems.
True False
6. Organizations should attempt to eliminate all employee turnover if at all possible. True False
7. Employee turnover does not represent a significant cost to most organizations. True False
8. Staffing is more of a process than an event. True False
,9. Staffing the organization requires attention to both the quantity and quality of people brought into, mov
within, and retained by the organization. True False
10. Staffing systems exist primarily to fill specific vacancies, and are not closely linked to overall
organizational profitability and growth. True False
11. Quantity or quality labor shortages can mean lost business opportunities, scaled-back expansion plans
an inability to provide critical consumer goods and services, and even threats to organizational survival.
True False
12. Employee shortages seldom require job reassignments or overtime for current employees. True Fals
13. When the federal government needed to hire airport security screeners, applicants started the process o
getting a job with a structured interview and physical ability test. True False
14. Pfizer has concluded that it cannot project what kind of talent it needs in the next 10 years and then
select employees whose skills matched these long-range future talent needs. True False
15. The process of acquiring, deploying, and retaining a workforce of sufficient quantity and quality to
create positive impacts on the organization's effectiveness is called ________. A. staffingB. recruitment
C. selectionD. placement
16. Which of the following statements is true regarding staffing? A. The organization is the only active
player in the staffing process.B. The staffing process is composed of a series of interrelated parts includin
recruitment, selection, decision making and job offers.C. The staffing process should only be viewed from
the perspective of the individual (line) manager.D. None of the above
17. The process that involves the placement of new hires on the actual job they will hold is called
___________. A. acquisitionB. deploymentC. retentionD. none of the above
,18. The purpose of retention systems is to __________. A. attract qualified applicants to job openings in t
organizationB. establish a good person-job matchC. manage the flow of employees out of the organization
D. establish a good person-organization match
19. Staffing systems exist, and should ultimately be used, to __________. A. ensure that day-to-day
operations run smoothlyB. ensure that procedural, transactional, and routine activities are accomplished
C. reduce costs regardless of the effects on quality or quantityD. contribute to the attainment of
organizational goals such as survival, profitability, and growth
20. The quantity portion of the staffing definition means that organizations must be concerned about staffi
levels and their adequacy. True False
21. When head count requirements exceed availabilities, the organization will be overstaffed. True False
22. The person/job match model says that jobs are characterized by their level of qualifications and
motivation. True False
23. The person/job match model says that individuals are characterized by their level of qualifications and
motivation. True False
24. The person/job match model states that it is more important to match job rewards to individual
motivations than to match job requirements to KSAOs. True False
25. Matching concerns that involve the larger organization include organizational values, new job duties,
multiple jobs, and future jobs. True False
26. In organizations where technology and globalization have caused jobs to change at a rapid pace,
person/organization match is more important than person/job match. True False
, 27. It is usually wise to just focus on task and KSAO requirements when staffing, because job requiremen
almost never extend beyond task and KSAO requirements. True False
28. The three stages of entering an organization (in order) are selection, recruitment, and employment.
True False
29. The initial stage in the staffing system components model is recruitment. True False
30. The recruitment stage of the staffing process involves identification and attraction activities by both th
organization and the individual. True False
31. The selection stage of the staffing process emphasizes the assessment and evaluation of job applicants
True False
32. Self-selection refers to employee decisions about whether to continue in or drop out of the staffing
process. True False
33. Organizational strategy usually dictates HR strategy, and HR strategy seldom has an impact on
organizational strategy. True False
34. Support activities for HR include legal compliance, planning, and job analysis. True False
35. Core activities for HR include legal compliance, planning, and job analysis. True False
36. According to the staffing quantity model, an organization will be __________ when availabilities exc
requirements. A. fully staffedB. understaffedC. overstaffedD. none of the above
Staffing Organizations by Heneman – Test Bank
ch1
Student: ___________________________________________________________________________
1. Human capital refers to the knowledge, skill, and ability of people and their motivation to use them
successfully on the job. True False
2. For the average organization, employee costs (wages or salaries and benefits) are under 10% of its total
revenue. True False
3. Staffing is the process of acquiring, deploying, and retaining a workforce of sufficient quantity and qua
to create positive impacts on the organization's effectiveness. True False
4. Acquisition activities involve external staffing systems that govern the initial intake of applicants into t
organization. True False
5. Internal staffing systems work in fundamentally different ways than external staffing systems.
True False
6. Organizations should attempt to eliminate all employee turnover if at all possible. True False
7. Employee turnover does not represent a significant cost to most organizations. True False
8. Staffing is more of a process than an event. True False
,9. Staffing the organization requires attention to both the quantity and quality of people brought into, mov
within, and retained by the organization. True False
10. Staffing systems exist primarily to fill specific vacancies, and are not closely linked to overall
organizational profitability and growth. True False
11. Quantity or quality labor shortages can mean lost business opportunities, scaled-back expansion plans
an inability to provide critical consumer goods and services, and even threats to organizational survival.
True False
12. Employee shortages seldom require job reassignments or overtime for current employees. True Fals
13. When the federal government needed to hire airport security screeners, applicants started the process o
getting a job with a structured interview and physical ability test. True False
14. Pfizer has concluded that it cannot project what kind of talent it needs in the next 10 years and then
select employees whose skills matched these long-range future talent needs. True False
15. The process of acquiring, deploying, and retaining a workforce of sufficient quantity and quality to
create positive impacts on the organization's effectiveness is called ________. A. staffingB. recruitment
C. selectionD. placement
16. Which of the following statements is true regarding staffing? A. The organization is the only active
player in the staffing process.B. The staffing process is composed of a series of interrelated parts includin
recruitment, selection, decision making and job offers.C. The staffing process should only be viewed from
the perspective of the individual (line) manager.D. None of the above
17. The process that involves the placement of new hires on the actual job they will hold is called
___________. A. acquisitionB. deploymentC. retentionD. none of the above
,18. The purpose of retention systems is to __________. A. attract qualified applicants to job openings in t
organizationB. establish a good person-job matchC. manage the flow of employees out of the organization
D. establish a good person-organization match
19. Staffing systems exist, and should ultimately be used, to __________. A. ensure that day-to-day
operations run smoothlyB. ensure that procedural, transactional, and routine activities are accomplished
C. reduce costs regardless of the effects on quality or quantityD. contribute to the attainment of
organizational goals such as survival, profitability, and growth
20. The quantity portion of the staffing definition means that organizations must be concerned about staffi
levels and their adequacy. True False
21. When head count requirements exceed availabilities, the organization will be overstaffed. True False
22. The person/job match model says that jobs are characterized by their level of qualifications and
motivation. True False
23. The person/job match model says that individuals are characterized by their level of qualifications and
motivation. True False
24. The person/job match model states that it is more important to match job rewards to individual
motivations than to match job requirements to KSAOs. True False
25. Matching concerns that involve the larger organization include organizational values, new job duties,
multiple jobs, and future jobs. True False
26. In organizations where technology and globalization have caused jobs to change at a rapid pace,
person/organization match is more important than person/job match. True False
, 27. It is usually wise to just focus on task and KSAO requirements when staffing, because job requiremen
almost never extend beyond task and KSAO requirements. True False
28. The three stages of entering an organization (in order) are selection, recruitment, and employment.
True False
29. The initial stage in the staffing system components model is recruitment. True False
30. The recruitment stage of the staffing process involves identification and attraction activities by both th
organization and the individual. True False
31. The selection stage of the staffing process emphasizes the assessment and evaluation of job applicants
True False
32. Self-selection refers to employee decisions about whether to continue in or drop out of the staffing
process. True False
33. Organizational strategy usually dictates HR strategy, and HR strategy seldom has an impact on
organizational strategy. True False
34. Support activities for HR include legal compliance, planning, and job analysis. True False
35. Core activities for HR include legal compliance, planning, and job analysis. True False
36. According to the staffing quantity model, an organization will be __________ when availabilities exc
requirements. A. fully staffedB. understaffedC. overstaffedD. none of the above
