WGU C724 Information Systems Management Unit 6 Module 10

Helping them use structured processes for decision making correct answer- The information system should assist management in decision-making by doing what? a.) Helping them use unstructured processes to make decisions b.) Helping constrain them so decision making is controlled c.) Helping them use structured processes for decision making Classical and behavioral models correct answer- What are the two management models that have influenced our understanding of the decision-making process in organizational management? a.) Structured and unstructured b.) Classical and behavioral models c.) IT supported and mathematical Ten correct answer- After analyzing management behavior, Henry Mintzberg identified HOW MANY roles performed by organizational managers? a.) Five b.) Three c.) Ten False correct answer- [True/False] The five largest business intelligence technology vendors are IBM, Apple, Oracle, SAP, and SAS. a.) True b.) False It creates analytical databases that help expedite custom queries correct answer- What tasks does the analytics services element of business intelligence perform? a.) It creates analytical databases that help expedite custom queries. b.) It performs the predictive analytics function. c.) It performs the data integrity algorithm. Flexibility correct answer- Business intelligence reporting WHAT provides users with better insight than traditional reporting systems? a.) Hierarchy b.) Uniformity c.) Flexibility Strategic agenda correct answer- The important characteristics of a balanced scorecard are focused on what? a.) Implementation issues b.) Strategic agenda c.) Management decisions Decision analysis is used with complex issues that require mathematical analysis correct answer- When is decision analysis used by management? a.) Decision analysis is used when management is indecisive. b.) Decision analysis is used when dealing with structured decisions. c.) Decision analysis is used with complex issues that require mathematical analysis. Network correct answer- In MIS, the WHAT component consists of hubs, communication media, and network devices and can be wired or wireless? a.) Infrastructure b.) Hardware c.) Network With GDSS, users can meet in one location, but collaboration can happen remotely correct answer- A GDSS differs from traditional DSS in what way? a.) With GDSS, users can meet in one location, but collaboration can happen remotely. b.) With GDSS, users are interacting simultaneously, but cannot do it remotely. c.) With GDSS, users meet in person in one location, and collectively participate in the decision-making process. GDSS correct answer- Management decision-making is supported by IT through various systems including WHAT? a.) OLTP b.) LAN c.) GDSS False correct answer- [True/False] The behavioral model of management recognizes that actual management behavior is more systematic and predictable. a.) True b.) False Translating correct answer- Decision support systems (DSS) enable business performance management by doing WHAT to organizational strategies into operational targets? a.) Matching b.) Mapping c.) Translating Expert consultants correct answer- Which of the following is a NOT an element of business intelligence? a.) Expert consultants b.) Managerial methods c.) Analytics toolset To analyze traffic accidents and citation data correct answer- What might a local government agency use a business intelligence geographic information system (GIS) application for? a.) To analyze traffic accidents but not citation data b.) To analyze traffic accidents and citation data c.) To predict traffic accidents and citation data Integration correct answer- The benefit of contracting a single vendor to provide the software and hardware necessary for a business intelligence system is reduced problems with WHAT? a.) Deployment b.) Training c.) Integration BPM is collection of analytics and processes that enable organizations achieve goals and objectives correct answer- Which of the following best describes business performance management (BPM)? a.) BPM is a methodology that relies on business intelligence to fix processes. b.) BPM is a methodology of knowledge sharing from business intelligence. c.) BPM is collection of analytics and processes that enable organizations achieve goals and objectives. Visual flowchart representation of the decision and outcomes but does not use roots in the model correct answer- A decision tree analysis tool presents a WHAT? a.) Visual flow chart representation of the decision and outcomes and includes use roots in the model b.) Text based flow chart representation of the decision and outcomes but does not use roots in the model c.) Visual flowchart representation of the decision and outcomes but does not use roots in the model GDSS correct answer- Decision makers at multiple geographic interactively collaborating depend on WHAT? a.) BPM b.) ESS c.) GDSS When a group suppresses dissent and alternative points of view correct answer- What is groupthink? a.) When a group suppresses dissent and alternative points of view b.) When a group uses GDSS c.) When a group shares alternative points of view d.) When a group collaborates effectively Decision maker provides the necessary insight, judgment, and evaluation correct answer- What is meant by an unstructured decision-making process? a.) Decision maker provides the necessary insight, judgment, and evaluation. b.) Decision maker uses an established routine. c.) Decision maker uses outside consultants. d.) Decision maker uses information technology and algorithms. Resistance correct answer- User adoption and management support during the implementation phase is required because of change WHAT? a.) Methods b.) Complexity c.) Resistance They are behavioral in nature and require minimal information system support as they deal with unstructured and less systematic issues correct answer- How are management's interpersonal roles supported by information systems? a.) They are behavioral in nature and require minimal information system support as they deal with highly structured and less systematic issues. b.) They are behavioral in nature and require minimal information system support as they deal with unstructured and less systematic issues. c.) They are behavioral in nature and require significant information system support as they deal with unstructured and less systematic issues. Prepackaged production reports correct answer- What is the most common use of business intelligence in corporations? a.) Data mining b.) Analytics c.) Prepackaged production reports Prescriptive correct answer- Analytics includes data mining, process mining, business process modeling, complex event processing, predictive analysis, and WHAT analysis? a.) System b.) Backward c.) Prescriptive True correct answer- [True/False] Business intelligence enables flexible, deep data investigative capabilities. a.) True b.) False Business process management correct answer- With which of the following is business performance management most frequently mistaken? a.) Business process management b.) Business procurement management c.) Business profitability management Model correct answer- Which of the following is not an element in decision theory? a.) Acts b.) Model c.) Payoffs True correct answer- [True/False] There are four systems used by corporations to provide decision support. These systems are MIS, DSS, ESS, and GDSS. a.) True b.) False Dysfunctional correct answer- Management conformity and uniformity often results in WHAT type of decision? a.) Innovative b.) Productive c.) Dysfunctional