MGT 601
Le Tamaita'i Pet Spa & Services Operational Plan
The University of Arizona Global Campus
MGT 601: The Functions of Modern Management
Le Tamaita'i Pet Spa & Services Operational Plan
An operational plan is significant to the accomplishment of an organization. A well-
designed operational plan is a roadmap for the business and its leaders and employees to perform
the everyday tasks efficiently within the organization. Some of the details within an operational
plan consist of who, what, where, when, and how much (Grasshopper Academy, n.d.). The
positions and responsibilities of individuals or departments within the organization's operational
plan. This paper will develop and dissect an operational plan for a small-scale franchise named
Le Tamaita'i Pet Spa & Services, which will assess business necessities to guarantee the
quality, productivity, and profitability. For Le Tamaita'i to prevail in this competitive industry,
an operations plan fully evolves while thoroughly examining and clarifying its necessary
components.
Organizational Chart for Le Tamaita'i Pet Spa & Services
Le Tamaita'i Pet Spa & Services is situated in Killeen, TX. They provide pet grooming,
daycare, and boarding for canines, felines, and exotic species. They have a staff of approximately
35 employees. The business intends to give exceptional grooming and nurturing care for all pets
that come through its doors.
The President/Chief Executive
Facility ManagerHuman Resources/Admin Manager Marketing & Sales Manager
Maintenance Front End & Back End Supervisor Accountant
Veterinarian
Dog Handler/Pet Trainer
Bather
, Groomer
Duties and Responsibilities of Le Tamaita'i
There are several duties and responsibilities in a pet services facility, but below are some
of the duties and responsibilities as indicated above. The president or chief executive of the
facility is in control and manages the whole operation. Liable for expanding management’s
effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining
managers, communicating values, strategies, objectives, and evaluating the organization's
success. The facility manager is in charge of the building maintenance and ensures that
everything is operating and running smoothly within the building and equipment. The human
resources or admin manager is responsible for training and evaluating employees, defines job
positions for the recruitment and interview process, and oversees the daily activities of Le
Tamaita’i. The veterinarian handles pets' treatment and provides medical advice and
recommendations to their health and welfare. The groomer and bather are in charge of cutting,
trimming, and cleaning the pets. The marketing and sales manager is in charge of supervising
implementation, advocating for customer's needs, and communicate with clients. They create,
execute, and assess new plans for expanding sales and document all customer information.
Organization's Vision
To assemble a profoundly competitive and viable canine, feline, and exotic pets spa and
services business that will become the number one choice for people, families, and corporate
associations in Killeen, TX. We will accomplish this through the dedication of our professional,
knowledgeable and experienced staff, providing added value to our services.
Organization’s Mission
To become one of the leading pet spa and services brands in the industry in the entire of
Killeen, TX, and be among the best five pet spa and services brands in the United States of
Le Tamaita'i Pet Spa & Services Operational Plan
The University of Arizona Global Campus
MGT 601: The Functions of Modern Management
Le Tamaita'i Pet Spa & Services Operational Plan
An operational plan is significant to the accomplishment of an organization. A well-
designed operational plan is a roadmap for the business and its leaders and employees to perform
the everyday tasks efficiently within the organization. Some of the details within an operational
plan consist of who, what, where, when, and how much (Grasshopper Academy, n.d.). The
positions and responsibilities of individuals or departments within the organization's operational
plan. This paper will develop and dissect an operational plan for a small-scale franchise named
Le Tamaita'i Pet Spa & Services, which will assess business necessities to guarantee the
quality, productivity, and profitability. For Le Tamaita'i to prevail in this competitive industry,
an operations plan fully evolves while thoroughly examining and clarifying its necessary
components.
Organizational Chart for Le Tamaita'i Pet Spa & Services
Le Tamaita'i Pet Spa & Services is situated in Killeen, TX. They provide pet grooming,
daycare, and boarding for canines, felines, and exotic species. They have a staff of approximately
35 employees. The business intends to give exceptional grooming and nurturing care for all pets
that come through its doors.
The President/Chief Executive
Facility ManagerHuman Resources/Admin Manager Marketing & Sales Manager
Maintenance Front End & Back End Supervisor Accountant
Veterinarian
Dog Handler/Pet Trainer
Bather
, Groomer
Duties and Responsibilities of Le Tamaita'i
There are several duties and responsibilities in a pet services facility, but below are some
of the duties and responsibilities as indicated above. The president or chief executive of the
facility is in control and manages the whole operation. Liable for expanding management’s
effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining
managers, communicating values, strategies, objectives, and evaluating the organization's
success. The facility manager is in charge of the building maintenance and ensures that
everything is operating and running smoothly within the building and equipment. The human
resources or admin manager is responsible for training and evaluating employees, defines job
positions for the recruitment and interview process, and oversees the daily activities of Le
Tamaita’i. The veterinarian handles pets' treatment and provides medical advice and
recommendations to their health and welfare. The groomer and bather are in charge of cutting,
trimming, and cleaning the pets. The marketing and sales manager is in charge of supervising
implementation, advocating for customer's needs, and communicate with clients. They create,
execute, and assess new plans for expanding sales and document all customer information.
Organization's Vision
To assemble a profoundly competitive and viable canine, feline, and exotic pets spa and
services business that will become the number one choice for people, families, and corporate
associations in Killeen, TX. We will accomplish this through the dedication of our professional,
knowledgeable and experienced staff, providing added value to our services.
Organization’s Mission
To become one of the leading pet spa and services brands in the industry in the entire of
Killeen, TX, and be among the best five pet spa and services brands in the United States of
