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BUSI-2003C-1/BUSI-2003-1-Operations2018 Spring Qtr 02/26-05/20-PT3 Quizzes
Review Test Submission: BUSI_2003_Week4_Quiz
Review Test Submission:
BUSI_2003_Week4_Quiz
Course BUSI-2003C-1/BUSI-2003-1-Operations2018 Spring Qtr 02/26-05/20-
PT3
Test BUSI_2003_Week4_Quiz
Started 3/20/18 8:34 AM
Submitted 3/20/18 8:56 AM
Due Date 3/26/18 1:59 AM
Status Completed
Attempt Score 28 out of 30 points
Time Elapsed 21 minutes
Instructions Please answer each question below and click Submit when you have completed the
Quiz.
Results Submitted Answers, Correct Answers, Feedback
Displayed
Question 1 2 out of 2 points
Which of the following statements concerning the Malcolm Baldrige award is true?
Selected
Answer: The Baldrige system represents a comprehensive framework, comprising of
seven categories, for quality management and performance measurement.
Correct
Answer: The Baldrige system represents a comprehensive framework, comprising of
seven categories, for quality management and performance measurement.
Answer (pp. 170-172, the Baldrige system represents a comprehensive framework,
Feedback: comprising
performance
This study source was downloaded by 100000844317073
of seven categories (see Table 8.3), for quality management and
measurement.
from CourseHero.com on 03-31-2022 04:39:25 GMT -05:00
https://www.coursehero.com/file/29621539/Walden-BUSI-2003-week-4-QUIZpdf/
, Question 2 2 out of 2 points
Reliability refers to:
Selected length of time that a product can be used before it fails
Answer:
Correct length of time that a product can be used before it fails
Answer:
Answer (pp. 160, reliability refers to the length of time a product can be used
before it fails)
Feedback:
Question 3 2 out of 2 points
The measures of quality used in manufacturing processes can be readily transferred to
service operations.
Selected False
Answer:
Correct False
Answer:
Answer (pp. 162 - The de nition and measurement of service quality is quite
di erent from that of manufacturing quality.)
Feedback:
Question 4 2 out of 2 points
Customer and Market Focus contribute most of the points of the Baldrige criteria.
Selected False
Answer:
Correct False
Answer:
Answer (pp. 171 - Leadership and results contribute most of the points of the
Baldrige criteria.)
Feedback:
Question 5 2 out of 2 points
Service quality is based on the gap between ________ and __________.
Selected customer expectation and actual service delivered
Answer:
Correct customer expectation and actual service delivered
Answer:
This study source was downloaded by 100000844317073 from CourseHero.com on 03-31-2022 04:39:25 GMT -05:00
https://www.coursehero.com/file/29621539/Walden-BUSI-2003-week-4-QUIZpdf/
BUSI-2003C-1/BUSI-2003-1-Operations2018 Spring Qtr 02/26-05/20-PT3 Quizzes
Review Test Submission: BUSI_2003_Week4_Quiz
Review Test Submission:
BUSI_2003_Week4_Quiz
Course BUSI-2003C-1/BUSI-2003-1-Operations2018 Spring Qtr 02/26-05/20-
PT3
Test BUSI_2003_Week4_Quiz
Started 3/20/18 8:34 AM
Submitted 3/20/18 8:56 AM
Due Date 3/26/18 1:59 AM
Status Completed
Attempt Score 28 out of 30 points
Time Elapsed 21 minutes
Instructions Please answer each question below and click Submit when you have completed the
Quiz.
Results Submitted Answers, Correct Answers, Feedback
Displayed
Question 1 2 out of 2 points
Which of the following statements concerning the Malcolm Baldrige award is true?
Selected
Answer: The Baldrige system represents a comprehensive framework, comprising of
seven categories, for quality management and performance measurement.
Correct
Answer: The Baldrige system represents a comprehensive framework, comprising of
seven categories, for quality management and performance measurement.
Answer (pp. 170-172, the Baldrige system represents a comprehensive framework,
Feedback: comprising
performance
This study source was downloaded by 100000844317073
of seven categories (see Table 8.3), for quality management and
measurement.
from CourseHero.com on 03-31-2022 04:39:25 GMT -05:00
https://www.coursehero.com/file/29621539/Walden-BUSI-2003-week-4-QUIZpdf/
, Question 2 2 out of 2 points
Reliability refers to:
Selected length of time that a product can be used before it fails
Answer:
Correct length of time that a product can be used before it fails
Answer:
Answer (pp. 160, reliability refers to the length of time a product can be used
before it fails)
Feedback:
Question 3 2 out of 2 points
The measures of quality used in manufacturing processes can be readily transferred to
service operations.
Selected False
Answer:
Correct False
Answer:
Answer (pp. 162 - The de nition and measurement of service quality is quite
di erent from that of manufacturing quality.)
Feedback:
Question 4 2 out of 2 points
Customer and Market Focus contribute most of the points of the Baldrige criteria.
Selected False
Answer:
Correct False
Answer:
Answer (pp. 171 - Leadership and results contribute most of the points of the
Baldrige criteria.)
Feedback:
Question 5 2 out of 2 points
Service quality is based on the gap between ________ and __________.
Selected customer expectation and actual service delivered
Answer:
Correct customer expectation and actual service delivered
Answer:
This study source was downloaded by 100000844317073 from CourseHero.com on 03-31-2022 04:39:25 GMT -05:00
https://www.coursehero.com/file/29621539/Walden-BUSI-2003-week-4-QUIZpdf/
