Chapter 1
Foundations of Human Relations
Test Bank
1. According to your chapter, __________is/are the single factor most responsible for success
of failure in business and personal relationships.
a. love
b. satisfaction
c. effective interpersonal skills
d. variable coping skills
Answer: c
Topic: Why Study Human Relations?
Learning Objective: 1.1: Describe two reasons to develop good human relations
Question Type: Understanding
Difficulty Level: Easy
2. In John Gottman’s research on satisfaction and happiness in married couples’ relationships,
he can predict with a _____ percent accuracy whether a relationship will succeed or fail.
a. 10
b. 30
c. 50
d. 90
Answer: d
Topic: Why Study Human Relations?
Learning Objective: 1.1: Describe two reasons to develop good human relations
Question Type: Understanding
Difficulty Level: Easy
3. According to Howard Markham, _________________ account(s) for more than 60% of the
level of satisfaction and happiness in married couples’ relationships.
a. communication skills
b. experience with relationships
c. time dating before marriage
d. the number of children
Answer: a
Topic: Why Study Human Relations?
Learning Objective: 1.1: Describe two reasons to develop good human relations
Question Type: Understanding
Difficulty Level: Easy
246
Copyright © 2017, 2007 Pearson Education, Inc. All Rights Reserved
,4. Jessica and Marshall, a married couple in their 30s, agreed to participate in a study conducted
by John Gottman. After reviewing their taped interactions, he announced that based on
_______________, they could look forward to a successful marriage.
a. how they looked at each other
b. their patterns of communication with one another
c. their similar values
d. their complementary viewpoints
Answer: b
Topic: Why Study Human Relations?
Learning Objective: 1.1: Describe two reasons to develop good human relations
Question Type: Apply
Difficulty Level: Difficult
5. According to the 2003 employer survey conducted by the National Association of Colleges
and Employers, _____________ were considered even more important factors for hiring
college graduates than were analytical skills, computer skills, or GPA.
a. professional preparations such as internships
b. previous experience in related fields
c. interpersonal skills such as communication, teamwork, and relating well to others
d. courses taken in major field of study
Answer: c
Topic: Why Study Human Relations?
Learning Objective: 1.1: Describe two reasons to develop good human relations
Question Type: Understanding
Difficulty Level: Easy
6. You have $75 to spend and want to increase your chances of landing a terrific job upon
completing college. According to the 2003 employer survey conducted by the National
Association of Colleges and Employers, the best way to apply that money to your job search
is to
a. take a class on résumé writing.
b. buy a new suit.
c. take a class on interpersonal communication skills.
d. take a computer class to improve keyboarding.
Answer: c
Topic: Why Study Human Relations?
Learning Objective: 1.1: Describe two reasons to develop good human relations
Question Type: Apply
Difficulty Level: Moderate
247
Copyright © 2017, 2007 Pearson Education, Inc. All Rights Reserved
, 7. Which of the following components is NOT related to context of an interaction between two
individuals?
a. Cultural background of the individuals
b. Personalities of the individuals
c. Situational factors involved in the interaction
d. Unrelated topics
Answer: d
Topic: Why Study Human Relations?
Learning Objective: 1.1: Describe two reasons to develop good human relations
Question Type: Understanding
Difficulty Level: Easy
8. Your text suggests that human relations is more accurately thought of as an art. Which of the
following best describes this statement?
a. Getting along with others is challenging because we have to consider the contexts of our
interactions.
b. Getting along with others just takes skills; applying skills indiscriminately, regardless of
the situation, will result in continued success.
c. Getting along with others is best described as love conquers all. If everyone loves me,
they will understand me, even if I lack interpersonal skills.
d. Getting along with others is a waste of time because individuals will only look at
credentials, such as GPA and computer skills.
Answer: a
Topic: Why Study Human Relations?
Learning Objective: 1.1: Describe two reasons to develop good human relations
Question Type: Analyze
Difficulty Level: Difficult
9. Because Anna is afraid to tell her mother that she received an F on her report card, she waits
until the weekend when they will both have more time to talk about it. The fact that she
chose to wait to talk to Mom shows a key understanding of the ________ factor associated
with listening.
a. internal
b. external
c. listener
d. speaker
Answer: b
Topic: What Is Context?
Learning Objective: 1.2: Explain how context affects our everyday lives
Question Type: Apply
Difficulty Level: Difficult
248
Copyright © 2017, 2007 Pearson Education, Inc. All Rights Reserved
Foundations of Human Relations
Test Bank
1. According to your chapter, __________is/are the single factor most responsible for success
of failure in business and personal relationships.
a. love
b. satisfaction
c. effective interpersonal skills
d. variable coping skills
Answer: c
Topic: Why Study Human Relations?
Learning Objective: 1.1: Describe two reasons to develop good human relations
Question Type: Understanding
Difficulty Level: Easy
2. In John Gottman’s research on satisfaction and happiness in married couples’ relationships,
he can predict with a _____ percent accuracy whether a relationship will succeed or fail.
a. 10
b. 30
c. 50
d. 90
Answer: d
Topic: Why Study Human Relations?
Learning Objective: 1.1: Describe two reasons to develop good human relations
Question Type: Understanding
Difficulty Level: Easy
3. According to Howard Markham, _________________ account(s) for more than 60% of the
level of satisfaction and happiness in married couples’ relationships.
a. communication skills
b. experience with relationships
c. time dating before marriage
d. the number of children
Answer: a
Topic: Why Study Human Relations?
Learning Objective: 1.1: Describe two reasons to develop good human relations
Question Type: Understanding
Difficulty Level: Easy
246
Copyright © 2017, 2007 Pearson Education, Inc. All Rights Reserved
,4. Jessica and Marshall, a married couple in their 30s, agreed to participate in a study conducted
by John Gottman. After reviewing their taped interactions, he announced that based on
_______________, they could look forward to a successful marriage.
a. how they looked at each other
b. their patterns of communication with one another
c. their similar values
d. their complementary viewpoints
Answer: b
Topic: Why Study Human Relations?
Learning Objective: 1.1: Describe two reasons to develop good human relations
Question Type: Apply
Difficulty Level: Difficult
5. According to the 2003 employer survey conducted by the National Association of Colleges
and Employers, _____________ were considered even more important factors for hiring
college graduates than were analytical skills, computer skills, or GPA.
a. professional preparations such as internships
b. previous experience in related fields
c. interpersonal skills such as communication, teamwork, and relating well to others
d. courses taken in major field of study
Answer: c
Topic: Why Study Human Relations?
Learning Objective: 1.1: Describe two reasons to develop good human relations
Question Type: Understanding
Difficulty Level: Easy
6. You have $75 to spend and want to increase your chances of landing a terrific job upon
completing college. According to the 2003 employer survey conducted by the National
Association of Colleges and Employers, the best way to apply that money to your job search
is to
a. take a class on résumé writing.
b. buy a new suit.
c. take a class on interpersonal communication skills.
d. take a computer class to improve keyboarding.
Answer: c
Topic: Why Study Human Relations?
Learning Objective: 1.1: Describe two reasons to develop good human relations
Question Type: Apply
Difficulty Level: Moderate
247
Copyright © 2017, 2007 Pearson Education, Inc. All Rights Reserved
, 7. Which of the following components is NOT related to context of an interaction between two
individuals?
a. Cultural background of the individuals
b. Personalities of the individuals
c. Situational factors involved in the interaction
d. Unrelated topics
Answer: d
Topic: Why Study Human Relations?
Learning Objective: 1.1: Describe two reasons to develop good human relations
Question Type: Understanding
Difficulty Level: Easy
8. Your text suggests that human relations is more accurately thought of as an art. Which of the
following best describes this statement?
a. Getting along with others is challenging because we have to consider the contexts of our
interactions.
b. Getting along with others just takes skills; applying skills indiscriminately, regardless of
the situation, will result in continued success.
c. Getting along with others is best described as love conquers all. If everyone loves me,
they will understand me, even if I lack interpersonal skills.
d. Getting along with others is a waste of time because individuals will only look at
credentials, such as GPA and computer skills.
Answer: a
Topic: Why Study Human Relations?
Learning Objective: 1.1: Describe two reasons to develop good human relations
Question Type: Analyze
Difficulty Level: Difficult
9. Because Anna is afraid to tell her mother that she received an F on her report card, she waits
until the weekend when they will both have more time to talk about it. The fact that she
chose to wait to talk to Mom shows a key understanding of the ________ factor associated
with listening.
a. internal
b. external
c. listener
d. speaker
Answer: b
Topic: What Is Context?
Learning Objective: 1.2: Explain how context affects our everyday lives
Question Type: Apply
Difficulty Level: Difficult
248
Copyright © 2017, 2007 Pearson Education, Inc. All Rights Reserved
