Student name:__________
1) Which of the following is an accurate comparison
between email and new media?
of simulations.
A) Email came into existence during the late 1970s; E) Email has
new media began in the late 1980s. revolutionized business
B) Email has mostly replaced phone calls; new media communication more than
has mostly replaced memos. new media has.
C) Both email and new media are often used in place
of face-to-face conversations.
D) Both email and new media rely heavily on the use
2) The advent of new media has
do on projects.
A) increased the need for employees who have social E) reduced the
intelligence. need for cross-cultural
B) increased the reliance on traditional modes of competency in
communication. organizations.
C) lessened the need to pay attention to nonverbal
cues in communication.
D) decreased the amount of collaboration employees
3) Identify the impact of new media on communication.
cultural competency.
A) New media have increased rigidity in thinking E) New media
and reduced people's problem-solving skills. have used artificial
B) New media have decreased the average social intelligence to reduce the
intelligence of people at work. number of decisions made
C) New media have made it easier to tap the by front-line employees.
intelligence of people outside an organization.
D) New media have reduced the need for cross-
Version 1 1
,4) Part of having ________ means understanding that attitudes about punctuality
businesspeople from other countries may have very different and efficiency.
E) business
A) artificial intelligence etiquette
B) interpretive skill
C) cross-cultural competency
D) computational thinking
5) Which of the following is a current challenge for
business communicators?
workers
A) growing need to move away from communicating E) decreased
in genres access to ideas from
B) decreased availability of workers from diverse outside the organization
backgrounds
C) increased need for employees with media literacy
D) increased rejection of new media by younger
6) When interacting in social situations, an employee is
expected to follow a set of behaviors known as
E) interpretive
A) business etiquette. skills.
B) formal communication.
C) heuristics.
D) cross-cultural competency.
7) Social intelligence is best defined as the ability of
people to
B) quickly assess
A) choose the right medium to most effectively the emotions of those
deliver your message. around them and adapt
Version 1 2
, their words, tone, and gestures accordingly. E) observe proper
C) interact with data, see patterns in data, make data- business etiquette with
based decisions, and use data to design for desired outcomes. both internal and external
D) use their communications and actions to take a audiences.
stand on social issues.
8) Which of the following is most likely to require
interpersonal skills?
E) working on a
A) working overtime team
B) writing notes about a meeting
C) understanding how a new product works
D) analyzing a progress report
9) Heidi is an energy drink salesperson. When selling her family and work
firm's drinks in the United States, she emphasizes how they responsibilities. By doing
will give consumers the extra edge they need to get ahead in this, Heidi demonstrates
life. However, when selling them in China, she instead
emphasizes how consumers will be better able to meet their
D) visual literacy.
A) cross-cultural competency. E) corporate
B) ethical reasoning. social responsibility.
C) computational thinking.
10) Which of the following statements about ethnic
diversity in the workplace is true?
D) Ethnic
A) Older generations in the workplace are more
diverse than younger generations.
B) U.S .workers have grown less ethnically diverse.
C) The youngest generation in the workplace has the
most ethnic diversity.
Version 1 3
1) Which of the following is an accurate comparison
between email and new media?
of simulations.
A) Email came into existence during the late 1970s; E) Email has
new media began in the late 1980s. revolutionized business
B) Email has mostly replaced phone calls; new media communication more than
has mostly replaced memos. new media has.
C) Both email and new media are often used in place
of face-to-face conversations.
D) Both email and new media rely heavily on the use
2) The advent of new media has
do on projects.
A) increased the need for employees who have social E) reduced the
intelligence. need for cross-cultural
B) increased the reliance on traditional modes of competency in
communication. organizations.
C) lessened the need to pay attention to nonverbal
cues in communication.
D) decreased the amount of collaboration employees
3) Identify the impact of new media on communication.
cultural competency.
A) New media have increased rigidity in thinking E) New media
and reduced people's problem-solving skills. have used artificial
B) New media have decreased the average social intelligence to reduce the
intelligence of people at work. number of decisions made
C) New media have made it easier to tap the by front-line employees.
intelligence of people outside an organization.
D) New media have reduced the need for cross-
Version 1 1
,4) Part of having ________ means understanding that attitudes about punctuality
businesspeople from other countries may have very different and efficiency.
E) business
A) artificial intelligence etiquette
B) interpretive skill
C) cross-cultural competency
D) computational thinking
5) Which of the following is a current challenge for
business communicators?
workers
A) growing need to move away from communicating E) decreased
in genres access to ideas from
B) decreased availability of workers from diverse outside the organization
backgrounds
C) increased need for employees with media literacy
D) increased rejection of new media by younger
6) When interacting in social situations, an employee is
expected to follow a set of behaviors known as
E) interpretive
A) business etiquette. skills.
B) formal communication.
C) heuristics.
D) cross-cultural competency.
7) Social intelligence is best defined as the ability of
people to
B) quickly assess
A) choose the right medium to most effectively the emotions of those
deliver your message. around them and adapt
Version 1 2
, their words, tone, and gestures accordingly. E) observe proper
C) interact with data, see patterns in data, make data- business etiquette with
based decisions, and use data to design for desired outcomes. both internal and external
D) use their communications and actions to take a audiences.
stand on social issues.
8) Which of the following is most likely to require
interpersonal skills?
E) working on a
A) working overtime team
B) writing notes about a meeting
C) understanding how a new product works
D) analyzing a progress report
9) Heidi is an energy drink salesperson. When selling her family and work
firm's drinks in the United States, she emphasizes how they responsibilities. By doing
will give consumers the extra edge they need to get ahead in this, Heidi demonstrates
life. However, when selling them in China, she instead
emphasizes how consumers will be better able to meet their
D) visual literacy.
A) cross-cultural competency. E) corporate
B) ethical reasoning. social responsibility.
C) computational thinking.
10) Which of the following statements about ethnic
diversity in the workplace is true?
D) Ethnic
A) Older generations in the workplace are more
diverse than younger generations.
B) U.S .workers have grown less ethnically diverse.
C) The youngest generation in the workplace has the
most ethnic diversity.
Version 1 3
