HRM FOR THE TOURISM
& HOSPITALITY
INDUSTRY
THE PRACTICE OF HUMAN
RESOURCE MANAGEMENT
, ROLE OF HR FUNCTION
Manage & develop people in orgs.
Aid orgs. to achieve objectives by taking
initiatives, providing guidance & support on
all matters related to employees
Ensure that mgt deals effectively with
everything related to employment,
development of people & relationships
between management & employees
Creates an environment that enables pp to
make best use of their capacities & attain
their potential to the benefit of not only the
org. but also themselves 2
, Function operates as part of a full
business function not in isolation
HR needs to be proactive; support &
promote business solutions; take
advantage of opportunities arising
from business & find solutions to
constraints
HR can deliver excellence in 4 ways:
(Ulrich ’98)
– Partnership with senior & line mgt in strategy execution
– Deliver administrative efficiency to ensure that costs reduced
while quality maintained
– Represent employees concerns to senior mgt & increase
organisational commitment
– Should be and agent to change & improve company’s capacity to3
change
& HOSPITALITY
INDUSTRY
THE PRACTICE OF HUMAN
RESOURCE MANAGEMENT
, ROLE OF HR FUNCTION
Manage & develop people in orgs.
Aid orgs. to achieve objectives by taking
initiatives, providing guidance & support on
all matters related to employees
Ensure that mgt deals effectively with
everything related to employment,
development of people & relationships
between management & employees
Creates an environment that enables pp to
make best use of their capacities & attain
their potential to the benefit of not only the
org. but also themselves 2
, Function operates as part of a full
business function not in isolation
HR needs to be proactive; support &
promote business solutions; take
advantage of opportunities arising
from business & find solutions to
constraints
HR can deliver excellence in 4 ways:
(Ulrich ’98)
– Partnership with senior & line mgt in strategy execution
– Deliver administrative efficiency to ensure that costs reduced
while quality maintained
– Represent employees concerns to senior mgt & increase
organisational commitment
– Should be and agent to change & improve company’s capacity to3
change
