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Effective Communication

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06-04-2022

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Effective Communication presentation is about effective and clear communication, changing work environment, types of business communication, sender and receiver model, communication process, misconceptions about communication, barriers to effective communication, biases affecting communication, speaking skills, listening skills, four stages in active listening, active listening skills, poor listening habits, body language and business writing.

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HRM FOR THE
HOSPITALITY &
TOURISM INDUSTRY

EFFECTIVE COMMUNICATION
WEEK 3

,“ The ability to communicate with
others is CRITICAL to success in both
personal & professional aspects of
life”
(Kavanaugh ’01)

2

,  Effective & clear communication
leads to:

 better relationship at work
 improved productivity
 greater level of guest satisfaction
 better job performance

3

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Course: HRM for the Tourism & Hospitality Industry

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Uploaded on: April 6, 2022
Number of pages: 25
Written in: 2013/2014
Type: PRESENTATION
Person: Unknown

Subjects

effective communication
changing work environment
sender and receiver model
communication process
effective and clear communication
types of business communication
misconceptions about communication
b

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Effective Communication

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