MNB1601 EXAM PACK

MNB1601 EXAM PACK MUST HAVE 2 ASSIGNMENT 01 QUESTION 1 The correct answer is option 2. There are various classification criteria for service providers. ORTIA can be classified as providing mass services. Refer to section 11.3.2 in Introduction to Business Management 11th edition (ITBM). QUESTION 2 The correct answer is option 3. Work measurement is not one of the stages of service design. Refer to section 11.4.2.3 in ITBM. QUESTION 3 The correct answer is option 1. Airport operations planning and control activities are aimed at reconciling the provision ability of the operations facility with the demand for specific services. Refer to section 11.5.1 in ITBM. QUESTION 4 The correct answer is option 3. At ORTIA different techniques can be used for capacity planning and control. If ORTIA decide to use the moving-average demand-forecasting technique, this will be based on the availability of actual demand data over preceding periods. Refer to section 11.5.2.3 in ITBM. QUESTION 5 The correct answer is option 4. The following are all tasks of the operation manager: decide which technology or technologies to use, integrate the new technology with existing operations activities, continually monitor the performance of the technology and upgrade or replace the technology. All four options are therefore correct (option 4). Refer to section 11.4.3.3 in ITBM. QUESTION 6 4. If a failure occurs because the workers go on strike because of wage disputes, this can be classified as a staff failure. Refer to section 11.6.2.1 in ITBM. QUESTION 7 The correct answer is option 3. Mechanisms that can be used to detect failures include processmonitoring, complaints and feedback questionnaires (option 3). Refer to section 11.6.2.2 in ITBM. QUESTION 8 The correct answer is option 4. The steel, glass and plastic used by a motor manufacturer refer to materials in the transformation model. Refer to section 11.2.2 in ITBM. QUESTION 9 The correct answer is option 3. Batch processes manufacture a limited range of products and production occurs in lots. Refer to section 11.3.1 in ITBM. QUESTION 10 The correct answer is option 1. All products and services consist of three interdependent components: a concept, a package and a process. The concept is the set of expected benefits that the customer purchases. Refer to section 11.4.2.2 in ITBM. QUESTION 11 The correct answer is option 2. During Phase 2 of the human resource planning process, human resource forecasting is done. Refer to section 12.3 in ITBM. QUESTION 12 The correct answer is option 1. An advantage of internal recruiting or recruiting from inside is that career planning becomes possible. Refer to section 12.4.1.1 in ITBM. QUESTION 13 The correct answer is option 3. A disadvantage of e-recruiting is that it attracts a huge volume of unqualified candidates. Refer to section 12.4.1.4 in ITBM. QUESTION 14 The correct answer is option 1. After conducting intensive interviews with qualifying candidates, Mareth will compile a shortlist during the final phase of talent selection. Refer to section 12.4.2.3 in ITBM. QUESTION 15 The correct answer is option 4. On-boarding is the process of introducing the employee to the organisation and to make the employee familiar with the details and requirements of the job. Refer to section 12.4.2.4 in ITBM. QUESTION 16 The correct answer is option 2. Job shadowing refers to an intervention that occurs by means of following and observing a trained, knowledgeable and experienced employee in the field. Refer to section 12.5.2 in ITBM. QUESTION 17 The correct answer is option 4. A contribution of human resources to organisational effectiveness is that it develops a quality of work life that makes the company desirable. Refer to section 12.2.2 in ITBM. QUESTION 18 The correct answer is option 4. Non-monetary benefits like leave allowance, flexible working conditions, input channels, innovation, recognition and the availability of well-being policies form part of the secondary benefits of human resource management. Refer to section 12.2.2 in ITBM. QUESTION 19 The correct answer is option 3. Developmental activities have a longer-term focus on preparing for future work responsibilities while at the same time increasing the capacities of employees to perform their current jobs. Refer to section 12.5.1 in ITBM.