MNB1601-Multiple Choice (Questions & Answers)-LATEST.

MNB1601-Multiple Choice (Questions & Answers)-LATEST. 2018 ASSIGNMENTS  First Assignment  Topic 1 - Operation Management It is recommended that you read business case number 9 “Operations Management: Air traffic operations excellence” (in the recommended book “Business Cases”) before attempting to answer questions 1 to 5. It is not compulsory that you do so, as the answers to the assignment questions can be found in ITBM. 1. OR Tambo International delivers a mass service because ________________. A) There is a fair amount of client contact B) Services are standardised to a certain extent C) The number of clients served is greater than with professional services D) The service is equipment orientated 2. Which one of the following is a characteristic of a service produced by a service provider such as OR Tambo International ? A) Output kept in stock B) Manufactured before use C) Labour intensive D) Capital-intensive production 3. During the design of the processes that will be used at the new OR Tambo building, passenger needs were at the forefront of the decision-making process. Which one of the following will occur during the design of processes ? A) Screening process B) Preliminary design C) Design of supply network D) Design of prototype 4. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. In the transformation model, the improved passenger experience represents an/a ___________. A) Input B) Aid C) Output D) Transformation process 5. Airports such as OR Tambo International must be able to deal with a short waiting tolerance as passengers experience most value-adding activities first-hand. Passengers should be able to collect baggage from terminals in a reasonable time period. This refers to the _____________ of output. A) Variety B) Visibility C) Variation D) Volume 6. The steel, glass and plastic used by a motor manufacturer refer to which one of the following inputs in the transformation model ? A) Information B) Equipment and facilities C) Technology D) Material 7. It is imperative that products and services be produced or provided at a cost that will enable the business to place them on the market at a price that will ensure an acceptable profit for the business. By doing this, the positive result for the business will be ________________ . A) Lower cost B) Higher quality C) Better service D) Lower variability 8. SASKO, a wheat mill, operates 16 bakeries throughout South Africa, supplying over a million fresh loaves via S - The Marketplace to Buy and Sell your Study Material more than 30 000 delivery points daily. Which one of the following process types would SASKO use to produce its products ? A) Project process B) Jobbing process C) Continuous process D) Mass process 9. During which stage in the design of products and services will provision of the product and/or service be made less expensive and easier ? A) Prototype and final design B) Evaluation and improvement C) Preliminary design D) Screening process 10. Desperado Ship Repairers operate from one of the largest shipyards in South Africa and offer repairs and dry dock services to a variety of marine users. Desperado Ship Repairers would make use of a _____________ layout. A) Flexible-flow B) Line-flow C) Fixed-position D) Hybrid  Topic 2 - Human Resource Management 11. Sipho wants to know more about Maslow’s hierarchy of needs. This theory assumes that there are ________ . A) Five main areas that should be satisfied simultaneously B) Three main areas of needs and the most dominant of these must be determined C) Five main areas and some needs must be satisfied before others can become important D) Three main areas that are activated by how much employees want something 12. Mary Mashego is the human resources manager of KZB Computers which is situated in Durban. She has decided to recruit for the position of a financial analyst by means of head-hunting. This means that Mary will have to recruit by _________ . A) Placing an advertisement in the local newspaper B) Visiting schools and universities to find prospective applicants C) Placing an advertisement on the internet D) Offering the job to someone whom the management of KZB knows personally 13. After Mary Mashego has completed the application and shortlisting phase (preliminary screening of applicants) for a financial analyst position, she must do an intensive assessment. This involves two steps, namely __________ testing and ___________ interviewing. A) IQ; psychological B) Medical; shortlist C) Diagnostic; shortlist D) Psychological; diagnostic 14. Lizzie is the HR manager at a game lodge in the Western Cape. She realises that many of her game rangers are struggling with motivation, showing up late for game drives and ignoring client requests. After doing some research, Lizzie found three types of needs that would affect her staff's motivation levels: existence needs, relatedness needs and growth needs. To which motivation theory do these three needs refer ? A) Maslow's hierarchy of needs B) Alderfer's ERG theory C) Herzberg's two-factor theory D) McClelland's theory of needs