Essentials of Organizational Behavior, 12e (Robbins/Judge)
Chapter 4 Emotions and Moods
1) Which of the following is a generic term that covers a broad range of feelings that people
experience?
A) affect
B) emotions
C) moods
D) emotional labor
E) cognition
Answer: A
Explanation: A) Affect is defined as a broad range of feelings that people experience, and it
encompasses both moods and emotions. Emotions are intense feelings directed at someone or
something. Moods are less intense feelings than emotions and often (though not always) lack a
contextual stimulus.
Diff: 1
Objective: Affect
Quest. Category: Concept/Definitional
LO: 1
2) Which of the following statements is true regarding emotions?
A) Emotions are caused by specific events.
B) Emotions last longer than moods.
C) Moods are more action oriented in nature than emotions.
D) Emotions are generally not indicated by distinct facial expressions.
E) Emotions are less intense feelings than moods.
Answer: A
Explanation: A) Emotions are caused by specific events. Moods last longer than emotions.
Emotions are usually accompanied by distinct facial expressions. Moods are less intense feelings
than emotions. Emotions are more action oriented in nature than moods.
Diff: 2
Objective: Emotions
Quest. Category: Concept/Definitional
LO: 1
1
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, 3) Kathryn expresses her anger against her supervisor for denying her a well-deserved
promotion. Which of the following terms best describes the intense feelings that she directs at
him?
A) affect
B) cognition
C) moods
D) emotional labor
E) emotions
Answer: E
Explanation: E) Emotions are intense feelings that are directed at someone or something.
Emotions are reactions to a person (seeing a friend at work may make you feel glad) or an event
(dealing with a rude client may make you feel angry).
Diff: 2
AACSB: Analytic Skills
Objective: Emotions
Quest. Category: Application
LO: 1
4) Which of the following terms best describes feelings that tend to be less intense than
emotions?
A) affect
B) cognition
C) moods
D) thoughts
E) reactions
Answer: C
Explanation: C) Moods are feelings that tend to be less intense than emotions and that lack a
contextual stimulus. Moods aren't usually directed at a person or an event. Moods may be more
cognitive, meaning they may cause us to think or brood for a while.
Diff: 1
Objective: Moods
Quest. Category: Concept/Definitional
LO: 1
2
Copyright © 2014 Pearson Education, Inc.
Chapter 4 Emotions and Moods
1) Which of the following is a generic term that covers a broad range of feelings that people
experience?
A) affect
B) emotions
C) moods
D) emotional labor
E) cognition
Answer: A
Explanation: A) Affect is defined as a broad range of feelings that people experience, and it
encompasses both moods and emotions. Emotions are intense feelings directed at someone or
something. Moods are less intense feelings than emotions and often (though not always) lack a
contextual stimulus.
Diff: 1
Objective: Affect
Quest. Category: Concept/Definitional
LO: 1
2) Which of the following statements is true regarding emotions?
A) Emotions are caused by specific events.
B) Emotions last longer than moods.
C) Moods are more action oriented in nature than emotions.
D) Emotions are generally not indicated by distinct facial expressions.
E) Emotions are less intense feelings than moods.
Answer: A
Explanation: A) Emotions are caused by specific events. Moods last longer than emotions.
Emotions are usually accompanied by distinct facial expressions. Moods are less intense feelings
than emotions. Emotions are more action oriented in nature than moods.
Diff: 2
Objective: Emotions
Quest. Category: Concept/Definitional
LO: 1
1
Copyright © 2014 Pearson Education, Inc.
, 3) Kathryn expresses her anger against her supervisor for denying her a well-deserved
promotion. Which of the following terms best describes the intense feelings that she directs at
him?
A) affect
B) cognition
C) moods
D) emotional labor
E) emotions
Answer: E
Explanation: E) Emotions are intense feelings that are directed at someone or something.
Emotions are reactions to a person (seeing a friend at work may make you feel glad) or an event
(dealing with a rude client may make you feel angry).
Diff: 2
AACSB: Analytic Skills
Objective: Emotions
Quest. Category: Application
LO: 1
4) Which of the following terms best describes feelings that tend to be less intense than
emotions?
A) affect
B) cognition
C) moods
D) thoughts
E) reactions
Answer: C
Explanation: C) Moods are feelings that tend to be less intense than emotions and that lack a
contextual stimulus. Moods aren't usually directed at a person or an event. Moods may be more
cognitive, meaning they may cause us to think or brood for a while.
Diff: 1
Objective: Moods
Quest. Category: Concept/Definitional
LO: 1
2
Copyright © 2014 Pearson Education, Inc.
