HRM2604 - Performance Management Practices 3/2021.

HRM2604 - Performance Management Practices 3/2021. ASSIGNMENT 01 Assignment 01 (Study Units 1 to 5) Due date 14 May 2021 The mark obtained for Assignment 01 will contribute 10% towards your final mark for this module. 1 Which one of the following statements is correct regarding performance management? 1 Performance management is equivalent to performance appraisal. 2 Performance management refers to the measurement of performance only. 3 Performance management is also known as pay for performance. 4 Performance management is a planned process of identifying, measuring and developing the performance of employees. 2 Devon Pieters is an administrative assistant for a large accounting firm. The performance management system sets clear performance goals for Devon with the commencement of every performance cycle. At which level is the objective of performance management being achieved in this case? 1 individual 2 team 3 departmental/unit 4 organisational 3 The management of the University of Tshwane have come to realise that the salary scales of the lecturers are on the same level as the administrative staff members. Management understands that both academic and administrative positions are important to the success of the university. However, they also realise that the scope of these jobs is so different that there must be some differentiation between the two. Management decides to use the records from the latest performance management discussions to analyse the different positions. They will use this information to implement a new salary scale system at the university. Which purpose did the performance management system serve in the scenario above? 1 strategic 2 administrative 3 developmental 4 organisational maintenance HRM2604/001/3/2021 10 4 If a PM system is not implemented correctly, the consequences could be dangerous to the organisation and to the employees. Which one of the following is a result of a poorly implemented PM system? 1 increased turnover 2 decreased lawsuits 3 increased self-esteem 4 decreased biases 5 Which of the following is one of the reasons for recent criticism against performance management? 1 Performance appraisals are highly objective. 2 Annual performance reviews are adequate to report on performance. 3 Traditional performance management approaches are not relevant in the new world of work. 4 Pay and performance are never linked. 6 Which one of the following statements is true regarding the business strategy of an organisation? 1 Business strategy is independent of the rest of the organisational processes and systems. 2 Business strategy does not exist in isolation but must be integrated with the PM system. 3 Business strategy is only aimed at top management. 4 Business strategy is not a requirement for a performance driven organisation. 7 For an organisation to achieve long-term success it needs to have a clear identity. Which of the following is included in an organisation’s identity? 1 vision and mission of the organisation 2 product or service to be offered 3 quality of the product or service 4 all of the above 8 “The goals/milestones/planned levels of performance that the organisation sets for each indicator identified, which are expressed in terms of quantity, quality, cost or time.” What is this known as? 1 business strategy 2 performance contract 3 performance target 4 balanced scorecard HRM2604/001/3/2021 11 9 Sun Traders is a small dry-cleaning company and it has 15 employees. As it is a new company, it has not, as yet, developed job descriptions for each employee. The management of Sun Traders has only outlined the mission, vision and strategic goals of the company. Which prerequisite of performance management is missing from the scenario above? 1 knowledge of the job 2 knowledge of individual goals 3 performance planning 4 performance assessment 10 Mary is the supervisor of a team of legal interns at the Cape Town legal aid clinic. Her team adores her and feels that she is always looking out for their best interests. One of the things that Mary’s team loves about her is that she identifies training opportunities for each team member based on their individual needs. She also ensures that there are enough funds available for each of them. She does this throughout the year and, by doing so, she has enriched each member of her team on a professional level. Which issue has Mary taken primary responsibility of during the performance execution stage in the scenario above? 1 providing resources 2 updating initial objectives 3 documenting performance 4 preparing for performance reviews 11 Tau is the personal assistant of the CFO of the company. Tau together with the CFO have just completed setting goals for Tau to achieve during the year and agreeing on what needs to be done. The CFO has also advised him on how he would like Tau to carry out his tasks. Which phase of the performance management cycle will Tau be entering next? 1 implementation 2 development 3 feedback 4 appraisal 12 The objectives of performance appraisals have been divided into two categories. Name these two categories. 1 performance appraisal and review 2 developmental and evaluative 3 monitoring and evaluation 4 developmental and coaching HRM2604/001/3/2021 12 13 Performance management is linked to certain underlying theories. Which stages of the performance management process are linked the goal setting theory? 1 performance implementation and feedback 2 performance feedback and employee development 3 performance appraisal and monitoring and evaluation 4 performance contract and implementation 14 Abdullah is a manager in the HR department. He specialises in performance management systems and processes. He has been assisting the marketing department with implementing their performance management system. So far, he has helped them to determine the performance requirements and to choose an appropriate review method that suits their employees. What would be the next step that Abdullah would guide the marketing department to do? 1 appraise according to job standards 2 discuss review with employees 3 train line managers 4 determine future performance goals 15 Janice works in the IT department of her company. She is the supervisor of a team of IT specialists. It is time for the performance appraisal meetings of her team members. Prior to the individual meetings with each of the team members, Janice sits down to do a preevaluation so that she may discuss her intended ratings with each team member. One of the team members, Chandler, is turning 50 next month. Janice takes note of this and immediately decides to give him a low rating. She thinks of her own parents who are around the same age and who struggle with technology. Which rater error is Janice committing in the scenario? 1 leniency error 2 severity error 3 spill-over error 4 stereotype error 16 Amogelang is a dedicated and diligent employee. She has put so much of effort into her work. She has not received any negative feedback from her supervisor throughout the course of the year and she is sure she will receive a positive high rating on her performance. To her surprise, her supervisor has decided that there are some tasks that Amogelang has not attended to (even though they were not on her job description) and has given her a low rating indicating poor performance. Which process can Amogelang follow in this instance? 1 appeal 2 coaching 3 job analysis 4 pilot test HRM2604/001/3/2021 13 Read through the following scenario and then answer questions 17 and 18. Yusuf and John are colleagues. They work together at the local gym as trainers. They each have very different styles of conducting their classes. Yusuf, on the one hand, has not completed a formal course on exercise routines or training techniques. Most, if not all, of his routines are selftaught, but they achieve great results with his clients. John, on the other hand, has studied extensively in his field and he has many certificates to boast his vast knowledge about training techniques. His classes are taught exactly by the book and have also seen success among gym members. Although both men are good at their jobs and are enthusiastic about their work, they both have the potential to perform better. 17 Which determinant of performance does Yusuf possess that John does not? 1 declarative knowledge 2 procedural knowledge 3 motivation 4 deliberate practice 18 Which determinant of performance does John possess that Yusuf does not? 1 declarative knowledge 2 procedural knowledge 3 motivation 4 differentiating competencies 19 Kenneth is the project manager on a large multibillion-rand project which is going to take up to 20 years to complete. Ideally, which approach should be used to measure Kenneth’s performance? 1 behaviour 2 results 3 trait 4 task 20 Mikayla works as a graphic designer. There are many different ways of doing the job. Mikayla does not always use the same approach on different projects. Which approach should be used to measure Mikayla’s performance? 1 behaviour 2 results 3 trait 4 task Total: (20 x 5) = [100] The answers to this assignment will be provided in Tutorial Letter HRM2604/201/1/2021. This tutorial letter will only be available on the HRM2604 myUnisa course site under “Official Study Material”.