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Amazon Corporation – An Organizational Behavior Case Study
Amazon Corporation – An Organizational Behavior Case Study
Amazon corporation is a leading multinational corporation in the online retail sector.
Jeff Bezos founded the company in the year 1994 (Wikimedia Foundation, 2020). Amazon has
large warehouses worldwide that process and ships the goods ordered online by the customers
to any part of the world. Amazon is also one of the world's largest employers, with more than 1
million employees working worldwide in multiple sectors. The company is famous for using
different technological advances to achieve fast deliveries of products, making it one of the
leading online retailer companies (Wikimedia Foundation, 2020). The company's presence in
the vast geographical areas coupled with a high degree of market expansion resulted in the
success, which is unmatched by any other retail firm in the world. The company's yearly
turnover is more than 11 billion dollars making its founder, Jeff Bezos, the wealthiest person
alive in the world (Wikimedia Foundation, 2020). However, the issue lies much deeper in the
hierarchy with the employees of the Amazon. With employee management and organizational
behavior issues, Amazon corporation has high employee turnover degrading Amazon's
reputation.
In 2015, the New York Times published an article regarding the working conditions
provided for the employees at Amazon Corporation. The article listed many employee issues
like Amazon's policies pressurizing employees to work longer hours with minimal breaks in
, Amazon Corporation – An Organizational Behavior Case
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between. There are frequent performance reviews for employees with no standard policy
regarding it, and threaten to lay off the low performing employee (Kantor & Streitfeld, 2015).
There is no acceptable vacation policy for the employees, and Amazon penalized employees
who take time off for vacation or a break for medical treatments (Kantor & Streitfeld, 2015). In
2020, Amazon warehouse workers went on a strike due to the lack of a safe working
environment during the Covid-19 pandemic (Dzieza, 2020). All these issues resulted in a high
employee turnover rate, where the average time an employee works at Amazon is 2-4 years.
By analyzing the articles mentioned above, it is clear that Amazon could not put in policies in
place to motivate employees to perform more and stay at the company. This case study aims
to identify