BSA/375 Fundamentals of Business
Week 5 Assignment
Training and Support Paper
STUDENT NAME
University of Phoenix
April 11, 2022
, Training and Support Paper
The importance of training and support after software implementation is key to ensuring
maximum efficiency, reduce associate turnover, and increase job satisfaction and morale from
the very beginning. There are several methods to deliver the training materials to the users of the
software system and additional ways in which software can be supported after it has been
implemented.
When developing a plan for successful implementation, one must consider the key
aspects to the organization. The organization’s history, existing policies, procedures, and
environmental demands will contribute to the either the success or failure of implementation.
There are a few implementation techniques to consider. The first approach is a direct, or
cutover, implementation. This is an approach that is used when there is no existing system in
place, or when a system cannot be rolled back to the prior version. Startup companies will likely
utilize this technique. This process is the fastest, but also the most risky, approach. A parallel
implementation approach is where the new system is synchronized and deployed alongside the
existing system. In addition to a higher operating cost for maintaining system data, a parallel
installation can take a longer time to deploy. This can also cause user resistance, since they may
prefer to stick with the old system as it is more familiar. However, this option is considered the
safest deployment option since the company will have an older system to rely on should the new
system fail. If the company is a smaller to medium sized organization, this may offer the best
results. In a phased implementation, the updates to the new system are rolled out gradually.
This requires the most consideration and planning to deploy successfully, but is the most ideal
method for enterprise or global corporations.
Week 5 Assignment
Training and Support Paper
STUDENT NAME
University of Phoenix
April 11, 2022
, Training and Support Paper
The importance of training and support after software implementation is key to ensuring
maximum efficiency, reduce associate turnover, and increase job satisfaction and morale from
the very beginning. There are several methods to deliver the training materials to the users of the
software system and additional ways in which software can be supported after it has been
implemented.
When developing a plan for successful implementation, one must consider the key
aspects to the organization. The organization’s history, existing policies, procedures, and
environmental demands will contribute to the either the success or failure of implementation.
There are a few implementation techniques to consider. The first approach is a direct, or
cutover, implementation. This is an approach that is used when there is no existing system in
place, or when a system cannot be rolled back to the prior version. Startup companies will likely
utilize this technique. This process is the fastest, but also the most risky, approach. A parallel
implementation approach is where the new system is synchronized and deployed alongside the
existing system. In addition to a higher operating cost for maintaining system data, a parallel
installation can take a longer time to deploy. This can also cause user resistance, since they may
prefer to stick with the old system as it is more familiar. However, this option is considered the
safest deployment option since the company will have an older system to rely on should the new
system fail. If the company is a smaller to medium sized organization, this may offer the best
results. In a phased implementation, the updates to the new system are rolled out gradually.
This requires the most consideration and planning to deploy successfully, but is the most ideal
method for enterprise or global corporations.
