ENGELS REPLY KLACHTENBRIEF
Je weet de naam wel van de persoon:
Dear Mr. Brown = man
Dear Mrs. Brown = vrouw getrouwd
Dear Miss. Brown = vrouw niet getrouwd
Dear Ms. Brown = Als je het niet weet
Je weet de naam niet van de persoon:
Dear Sir/Madam
Yours sincerely, if your letter starts with Dear Mr. James – Mrs. James –Miss. James – Ms. James
Yours faithfully, if your letter starts with Dear Sir/Madam
Indeling brief
Thank you for your email.
First of all I woul like to apologize…
Regarding your first complaint -> u wrote… (dus refereren naar klacht 1,2 en 3, klacht herhalen en
vervolgens zeggen hoe dit is gebeurt)
(nu kun je of na elke klacht iets van een compensatie aanbieden of iets anders)
*of je maakt een laatste alinea waarin je vertelt of diegene per klacht een compensatie ontvangt)
Ik hoop dat ik u hiermee voldoende heb geïnformeerd.
Yours faithfully, yours sincerely
Voorbeeldzinnen
- The hotelmanager has investigated your complaint and would like to inform you that there has been a
miscommunication between you and the staff. (afhankelijk van de klacht, kan dit een uitleg zijn)
-Once again, please accept our sincere apologies and we look forward to serve you.
- We would like to extend our apologies for the inconvenience caused and assure you that we have taken the
necessary steps to remedy the situations.
-Should you require any further assistance, you are welcome to contact our customer service department.
-Should you need any further clarification, please do not hesitate to contact us.
-You will receive the vouchers within 14 days of receipt of this letter.
-You will receive a/the required compensation of €500 within 14 days of receipt of this letter.
Can’t = cannot / don’t =do not
In the fine text/ in the small text: in de kleine lettertjes
Thank you for your email.
Firstly, we would like to apologize for the inconvenience and disappointment that you experienced during your
stay at hotel Balfour, Torrevieja. We assure you that your complaint will give the opportunity to remedy any
problem that may exist and help to improve our service further.
Je weet de naam wel van de persoon:
Dear Mr. Brown = man
Dear Mrs. Brown = vrouw getrouwd
Dear Miss. Brown = vrouw niet getrouwd
Dear Ms. Brown = Als je het niet weet
Je weet de naam niet van de persoon:
Dear Sir/Madam
Yours sincerely, if your letter starts with Dear Mr. James – Mrs. James –Miss. James – Ms. James
Yours faithfully, if your letter starts with Dear Sir/Madam
Indeling brief
Thank you for your email.
First of all I woul like to apologize…
Regarding your first complaint -> u wrote… (dus refereren naar klacht 1,2 en 3, klacht herhalen en
vervolgens zeggen hoe dit is gebeurt)
(nu kun je of na elke klacht iets van een compensatie aanbieden of iets anders)
*of je maakt een laatste alinea waarin je vertelt of diegene per klacht een compensatie ontvangt)
Ik hoop dat ik u hiermee voldoende heb geïnformeerd.
Yours faithfully, yours sincerely
Voorbeeldzinnen
- The hotelmanager has investigated your complaint and would like to inform you that there has been a
miscommunication between you and the staff. (afhankelijk van de klacht, kan dit een uitleg zijn)
-Once again, please accept our sincere apologies and we look forward to serve you.
- We would like to extend our apologies for the inconvenience caused and assure you that we have taken the
necessary steps to remedy the situations.
-Should you require any further assistance, you are welcome to contact our customer service department.
-Should you need any further clarification, please do not hesitate to contact us.
-You will receive the vouchers within 14 days of receipt of this letter.
-You will receive a/the required compensation of €500 within 14 days of receipt of this letter.
Can’t = cannot / don’t =do not
In the fine text/ in the small text: in de kleine lettertjes
Thank you for your email.
Firstly, we would like to apologize for the inconvenience and disappointment that you experienced during your
stay at hotel Balfour, Torrevieja. We assure you that your complaint will give the opportunity to remedy any
problem that may exist and help to improve our service further.
