Busi 411 Exam 3
Question 1
In addition to correcting substandard work, employees have an ethical obligation to
__________ the quality problem as well.
prevent
offset
report
standardize
redesign
Question 2
ISO 9000 currently stresses _____ of a certified organization.
minimizing harmful environmental effects
product diversity
inclusion of reused components in the office equipment
a minimum of four supervisory levels
continual improvement
Question 3
The quality certification that deals primarily with conformance to customer requirements is
ISO __________; ISO __________ is concerned primarily with the organization's effect on
the environment.
9000; 14000
24700; 9000
14000; 9000
Question 1
In addition to correcting substandard work, employees have an ethical obligation to
__________ the quality problem as well.
prevent
offset
report
standardize
redesign
Question 2
ISO 9000 currently stresses _____ of a certified organization.
minimizing harmful environmental effects
product diversity
inclusion of reused components in the office equipment
a minimum of four supervisory levels
continual improvement
Question 3
The quality certification that deals primarily with conformance to customer requirements is
ISO __________; ISO __________ is concerned primarily with the organization's effect on
the environment.
9000; 14000
24700; 9000
14000; 9000
