MGMT100 Midterm Exam (updated) already graded

MGMT100 Midterm Exam



Question 1 of 20

People spend a considerable part of their working day _________ with others. One of the

findings of the early work activity studies (Burns, 1954, 1957; Horn and Lupton, 1965),

echoed more recently by Oshagbemi (1988), is that managers and others consistently

underestimate the amount of time they spend ...

A. relating

B. hiding from

C. talking about

D. misunderstanding

Question 2 of 20

_________ is a core competence. People who cannot _______ cannot relate. Nichols and

Stevens (1957) estimate that 45 per cent of all communication time is spent __________

compared with 30 per cent speaking, 16 per cent reading and 9 per cent writing. Despite the

fact that people spend so much time __________, few ever receive any formal training on

how to __________ effectively.

A. Talking

B. listening, listening

C. Observing

D. selling

Question 3 of 20

__________ __________is the kind of listening people engage in for pleasure. It might occur

when listening to poetry or children playing.It involves the listener seeking out signals or

messages that she wants to hear.