Template for Unit 4 Touchstone - Communication at Work Final / Communication at Work Touchstone Plan and Communicate a Time-Based Task Sophia Course (answered)

COMM1010: Communication at Work Unit 4 Touchstone Template: Plan and Communicate a Time-Based Task Student Name: Arjeanette Wells Date: 12/08/2020 PART 1: CUSTOMER EMAIL STEP 1: Review the scenario and email message from your manager. STEP 2: Write an email message to the customer (no more than two body paragraphs) that informs them about the new delivery date and the refund to compensate for the inconvenience. Your message should be limited to no more than 12 sentences or 200 words. Use the following email template. CUSTOMER EMAIL TEMPLATE Subject Line New Delivery Information Greeting: Good Morning, Renee Colon First paragraph: I am writing to deeply apologize for the delay of your shipment. We are in the process of fixing the issue. We are working with our receivables to make sure that your shipment will be delivered in a timely manner. Second paragraph: We do value and appreciate your business. With that being, said we will be offering a full refund of your all the delivery cost. We are expediting your shipment and we will also be taking care of all expedited costs as well. Once I receive the information for all refunded cost, I will be following up with you to provide you with that information. We plan on your shipment to be ready and shipped by Wednesday. I will make sure the tracking is sent to you as well. Ending paragraph: We are truly sorry and do value you as a customer. We are diligently working with our team to prevent this from happening again in the future. We appreciate your business. Closing: We hope that you will deeply accept our apology. We look forward to continuing working with you and your company. Signature: Arjeanette Wells This study source was downloaded by from CourseH on :30:46 GMT -05:00 STEP 3: Review your message to ensure that: ● It includes information relevant for the customer, including the purpose of the email and how the errors will be addressed. ● It emphasizes important points using style mechanics common in professional writing. ● It uses professional language and tone appropriate for a response to an important customer. PART 2: COMMUNICATE A TIME-BASED TASK STEP 1: Review the scenario and email message from your manager. Also review the to-do items that need to be completed and their deadlines in the chart below. Goal Task Due Date Status Inform customer Email Renee Colon Monday To do Inform relevant departments Contact Accounts Receivable (AR) Monday (end of day) To do Contact Shipping Monday (end of day) To do Refund customer AR issues refund to customer Tuesday To do AR does not charge for replacement Tuesday To do AR send confirmation to customer Tuesday To do Ship replacement package Package is expedited Wednesday To do Tracking info sent to customer Wednesday To do STEP 2: Based on this information, you will need to communicate an internal plan regarding the refund and redelivery of the shipment by drafting a message to your colleagues in the Accounts Receivable and Shipping Departments. Your message should clearly identify who has what task and the time frame for completion. Select an appropriate tool from the following list to communicate this message to your colleagues. Explain why this would be an effective tool for this purpose. This study source was downloaded by from CourseH on :30:46 GMT -05:00 Good Morning (Accounts Receivable, Shipping), I am contacting you both to discuss the matter of one of client’s shipment. Their shipment was scheduled to arrive this past Saturday, and they still have not received it. Accounts Receivable we need to make sure that we issue a full refund for their delivery costs and send me the confirmation email. I need to make sure that the client will not be charged for their new delivery. Shipping I need you to expedite the delivery and send the tracking information to myself and the client. I need their shipment to be out the door by Wednesday. Accounts Receivable let us plan on having this done by Tuesday at the latest, so we can have it shipped out. I really appreciate your time and effort in getting this done for our client. I am going to end