TOTAL QUALITY MANAGEMENT AND HOW IT AFFECTS AN ORGANIZATION’S PRODUCTIVITY 1
TOTAL QUALITY MANAGEMENT AND HOW IT AFFECTS AN ORGANIZATION'S
PRODUCTIVITY
by
Course
Professor
University
City and State
Date
, TOTAL QUALITY MANAGEMENT AND HOW IT AFFECTS AN ORGANIZATION’S PRODUCTIVITY 2
TOTAL QUALITY MANAGEMENT AND HOW IT AFFECTS AN ORGANIZATION'S
PRODUCTIVITY
1. Introduction
Quality assurance is essential to the growth of a company or organization. A
successful business relies on customer satisfaction for continuity (Arikkok, 2017). For
instance, Germans are famous for quality automotive engineering and the Swiss for their
exemplary watchmaking skills. One of the principles of quality that assists in organizational
growth is total quality management. The implementation of comprehensive quality
management is imperative to the development of an organization. The main philosophy of
total quality management (TQM) is customer satisfaction through managerial interaction
(Zehir et al., 2012). There are many dissenting views on the first application of TQM in
organizations. According to Arikkok (2017), total quality management is a management
concept employed to ensure customer satisfaction.
The application of TQM in organizations began in the late 1980s (Martinez-Lorente,
Dewhurst, and Dale, 1998). It became popular with organizations during the end of the 20th
century. One satisfied customer has the capability of improving an organization's output and
revenue by introducing new customers to the fold (Arikkok, 2017). The application of TQM
in an organization ensures that management and employees work together to develop and
improve the dissemination of services and commodities. Total quality management reduces
the errors during production by involving an organization in its entirety (Jabbarzare and
Shafighi, 2019). TQM calls for the establishment of channels that ensure the quality of the
end product meets customer requirements. According to Jabbarzare and Shafighi (2019), total
quality management improves company cohesiveness and performance. It also reduces losses
incurred by an organization and extravagant mistakes.
TOTAL QUALITY MANAGEMENT AND HOW IT AFFECTS AN ORGANIZATION'S
PRODUCTIVITY
by
Course
Professor
University
City and State
Date
, TOTAL QUALITY MANAGEMENT AND HOW IT AFFECTS AN ORGANIZATION’S PRODUCTIVITY 2
TOTAL QUALITY MANAGEMENT AND HOW IT AFFECTS AN ORGANIZATION'S
PRODUCTIVITY
1. Introduction
Quality assurance is essential to the growth of a company or organization. A
successful business relies on customer satisfaction for continuity (Arikkok, 2017). For
instance, Germans are famous for quality automotive engineering and the Swiss for their
exemplary watchmaking skills. One of the principles of quality that assists in organizational
growth is total quality management. The implementation of comprehensive quality
management is imperative to the development of an organization. The main philosophy of
total quality management (TQM) is customer satisfaction through managerial interaction
(Zehir et al., 2012). There are many dissenting views on the first application of TQM in
organizations. According to Arikkok (2017), total quality management is a management
concept employed to ensure customer satisfaction.
The application of TQM in organizations began in the late 1980s (Martinez-Lorente,
Dewhurst, and Dale, 1998). It became popular with organizations during the end of the 20th
century. One satisfied customer has the capability of improving an organization's output and
revenue by introducing new customers to the fold (Arikkok, 2017). The application of TQM
in an organization ensures that management and employees work together to develop and
improve the dissemination of services and commodities. Total quality management reduces
the errors during production by involving an organization in its entirety (Jabbarzare and
Shafighi, 2019). TQM calls for the establishment of channels that ensure the quality of the
end product meets customer requirements. According to Jabbarzare and Shafighi (2019), total
quality management improves company cohesiveness and performance. It also reduces losses
incurred by an organization and extravagant mistakes.
