Information Systems Management Pre-Assessment
1. Which activity is an example of how information systems support business functions of human
resource departments?
a. An employee processes invoices to be paid using proprietary software.
b. An employee reviews daily inventory reports using an inventory management software.
c. An employee verifies a customer's credit status using a credit check software.
d. An employee processes monthly payroll checks and benefits using an open-source software.
2. There are six major components of a computer-based information system, four of which are also in
the information technology component. Which two components are only parts of the information
system?
a. Data
b. Processes
c. Hardware
d. Networks
e. People
f. Software
3. A police department at a large metropolitan city implemented an information system that analyzes historical
crime data, including date and locations as well as other external, environmental, and city-related data. The
system then produces daily predictive reports of the major locations around the city that are likely to require
additional police attention. The police department uses the reports to plan the officers' patrol routes,
targeting the areas that the system predicted to have high likelihood of incidents. Which type of computer-
based information system provides a competitive advantage based on the described scenario?
a. A decision support system (DSS) that improves decision-making.
b. A transaction processing system (TPS) that promotes product differentiation.
c. A geographic information system (GIS) that helps increase market share.
d. A management information system (MIS) that enhances the customer experience.
4. A police department at a large metropolitan city implemented an information system that integrates historical
crime data, including date and locations to other external, environmental, and city-related data. The system
then produces daily predictive reports of the major locations around the city that are likely to require additional
police attention. The police department uses the reports to plan the officers' patrol routes, targeting the areas
that the system predicted to have high likelihood of incidents. Which two strategies does the information
system at the police department aim to accomplish? Choose 2 answers.
a. Customer satisfaction.
b. Operational efficiency.
c. Product differentiation.
d. Cost saving.
e. Improving decision-making
,5. Which business function is primarily the responsibility of production and operations information systems?
a. Recruiting and training.
b. Product pricing.
c. Quality control.
d. Accounts payable
, 6. A small company that is growing quickly into a medium-sized company is facing the challenge of
consolidating and storing information received from multiple sources from the ground up in order to ensure
that operations run efficiently. The company needs to hire an expert who will, in addition to the above,
maintain security and apply upgrades as needed. Which IT professional does the company need to hire in
order to address this challenge?
a. Chief technology officer.
b. Computer programmer.
c. Database administrator.
d. Web developer.
7. A university is looking for ways to customize its courses to the unique needs of its students by creating various
levels of hybrid online courses, such as 80% online for one student, whereas only 30% online for another.
Which IT management challenge is addressed in this scenario?
a. Achieve operational excellence.
b. Develop new products and services.
c. Improve decision-making.
d. Develop strong relationships with suppliers.
8. A ride-sharing cab company is looking for ways to generate more business by attracting more customers, both
on the supply (driver) and demand (passenger) side, via a strategy of tracking their monthly miles and offering
"frequent flier" bonuses, just like airline companies have done. Which IT management challenge is addressed in
this scenario?
a. Attain operational efficiency.
b. Promote competitive advantage.
c. Improve decision making.
d. Develop strong relationships with suppliers.
9. An automobile manufacturer is considering equipping the engines of its new models with the capability of
detecting early symptoms of an imminent mechanical or electric failure, automatically transmitting that
warning to the dealership from which the customer purchased the car, and the dealership automatically
contacting the customer to schedule a repair appointment. It is facing the challenge of whether all this is
technically feasible and operationally viable. Who needs to address this challenge of value creation through
technology use?
a. Chief technology officer.
b. Database administrator.
c. Web administrator.
d. Chief information officer.
10. A car dealership has been receiving complaints from its customers about its inflexible repair system in which
customers who drop off their cars the previous evening is not properly placed in the queue and tend to be
placed behind those who drop off their cars the morning of the scheduled repair. It needs technical staff
members who understand the scheduling/drop-off operation so it can determine and articulate precise
1. Which activity is an example of how information systems support business functions of human
resource departments?
a. An employee processes invoices to be paid using proprietary software.
b. An employee reviews daily inventory reports using an inventory management software.
c. An employee verifies a customer's credit status using a credit check software.
d. An employee processes monthly payroll checks and benefits using an open-source software.
2. There are six major components of a computer-based information system, four of which are also in
the information technology component. Which two components are only parts of the information
system?
a. Data
b. Processes
c. Hardware
d. Networks
e. People
f. Software
3. A police department at a large metropolitan city implemented an information system that analyzes historical
crime data, including date and locations as well as other external, environmental, and city-related data. The
system then produces daily predictive reports of the major locations around the city that are likely to require
additional police attention. The police department uses the reports to plan the officers' patrol routes,
targeting the areas that the system predicted to have high likelihood of incidents. Which type of computer-
based information system provides a competitive advantage based on the described scenario?
a. A decision support system (DSS) that improves decision-making.
b. A transaction processing system (TPS) that promotes product differentiation.
c. A geographic information system (GIS) that helps increase market share.
d. A management information system (MIS) that enhances the customer experience.
4. A police department at a large metropolitan city implemented an information system that integrates historical
crime data, including date and locations to other external, environmental, and city-related data. The system
then produces daily predictive reports of the major locations around the city that are likely to require additional
police attention. The police department uses the reports to plan the officers' patrol routes, targeting the areas
that the system predicted to have high likelihood of incidents. Which two strategies does the information
system at the police department aim to accomplish? Choose 2 answers.
a. Customer satisfaction.
b. Operational efficiency.
c. Product differentiation.
d. Cost saving.
e. Improving decision-making
,5. Which business function is primarily the responsibility of production and operations information systems?
a. Recruiting and training.
b. Product pricing.
c. Quality control.
d. Accounts payable
, 6. A small company that is growing quickly into a medium-sized company is facing the challenge of
consolidating and storing information received from multiple sources from the ground up in order to ensure
that operations run efficiently. The company needs to hire an expert who will, in addition to the above,
maintain security and apply upgrades as needed. Which IT professional does the company need to hire in
order to address this challenge?
a. Chief technology officer.
b. Computer programmer.
c. Database administrator.
d. Web developer.
7. A university is looking for ways to customize its courses to the unique needs of its students by creating various
levels of hybrid online courses, such as 80% online for one student, whereas only 30% online for another.
Which IT management challenge is addressed in this scenario?
a. Achieve operational excellence.
b. Develop new products and services.
c. Improve decision-making.
d. Develop strong relationships with suppliers.
8. A ride-sharing cab company is looking for ways to generate more business by attracting more customers, both
on the supply (driver) and demand (passenger) side, via a strategy of tracking their monthly miles and offering
"frequent flier" bonuses, just like airline companies have done. Which IT management challenge is addressed in
this scenario?
a. Attain operational efficiency.
b. Promote competitive advantage.
c. Improve decision making.
d. Develop strong relationships with suppliers.
9. An automobile manufacturer is considering equipping the engines of its new models with the capability of
detecting early symptoms of an imminent mechanical or electric failure, automatically transmitting that
warning to the dealership from which the customer purchased the car, and the dealership automatically
contacting the customer to schedule a repair appointment. It is facing the challenge of whether all this is
technically feasible and operationally viable. Who needs to address this challenge of value creation through
technology use?
a. Chief technology officer.
b. Database administrator.
c. Web administrator.
d. Chief information officer.
10. A car dealership has been receiving complaints from its customers about its inflexible repair system in which
customers who drop off their cars the previous evening is not properly placed in the queue and tend to be
placed behind those who drop off their cars the morning of the scheduled repair. It needs technical staff
members who understand the scheduling/drop-off operation so it can determine and articulate precise
