Name: Class: Date:
Chap 01_MGMT12
Indicate the answer choice that best completes the statement or answers the question.
1. Which of the following best defines human skills?
a. The ability to see the organization as a whole
b. The ability to work well with others
c. The specialized procedures, techniques, and knowledge required to get the job done
d. The ability to understand how different parts of the organization affect each other
2. A team leader is responsible for _____.
a. their team's performance
b. closely monitoring long-term business, economic, and social trends
c. developing organizational codes of ethics
d. fostering good relationships within their team
3. Managers who always have their eye on their next job _____.
a. are able to develop meaningful relationships with peers and coworkers
b. rarely establish more than superficial relationships with peers and coworkers
c. rarely experience failure
d. have strong human skills
4. Jamal, the operations head at Cerise Confectionery, showed gratitude to his employees by hosting an Employee
Appreciation Day. In this scenario, which management function did Jamal use to boost the morale of his
employees?
a. Leading
b. Monitoring
c. Organizing
d. Controlling
5. Which of the following best defines efficiency?
a. Getting work done through others
b. Getting work done with a minimum of effort, expense, or waste
c. Accomplishing tasks that help fulfill organizational objectives
d. Determining organizational goals
6. Which of the following actions would a manager in the negotiator role perform?
a. Reach agreement on a scheduling issue
b. Greet company visitors
c. Speak at the opening of a new facility
d. Represent the company at a luncheon
Copyright Cengage Learning. Powered by Cognero. Page 1
Chap 01_MGMT12
Indicate the answer choice that best completes the statement or answers the question.
1. Which of the following best defines human skills?
a. The ability to see the organization as a whole
b. The ability to work well with others
c. The specialized procedures, techniques, and knowledge required to get the job done
d. The ability to understand how different parts of the organization affect each other
2. A team leader is responsible for _____.
a. their team's performance
b. closely monitoring long-term business, economic, and social trends
c. developing organizational codes of ethics
d. fostering good relationships within their team
3. Managers who always have their eye on their next job _____.
a. are able to develop meaningful relationships with peers and coworkers
b. rarely establish more than superficial relationships with peers and coworkers
c. rarely experience failure
d. have strong human skills
4. Jamal, the operations head at Cerise Confectionery, showed gratitude to his employees by hosting an Employee
Appreciation Day. In this scenario, which management function did Jamal use to boost the morale of his
employees?
a. Leading
b. Monitoring
c. Organizing
d. Controlling
5. Which of the following best defines efficiency?
a. Getting work done through others
b. Getting work done with a minimum of effort, expense, or waste
c. Accomplishing tasks that help fulfill organizational objectives
d. Determining organizational goals
6. Which of the following actions would a manager in the negotiator role perform?
a. Reach agreement on a scheduling issue
b. Greet company visitors
c. Speak at the opening of a new facility
d. Represent the company at a luncheon
Copyright Cengage Learning. Powered by Cognero. Page 1
