BUSI 300 Quiz 2, Liberty University
Question 1
2 out of 2 points
Alana orders a pink T-shirt from an Internet-based retailer but receives an orange T-shirt. The retailer
advertises a free exchange policy for goods. In this scenario, Alana can write a(n) _____ to the retailer
to request for a replacement of merchandise.
Selected b.
Answer: routine claim
Answer Correct. In this scenario, Alana can write a routine claim to the retailer to
Feedback
:
request for a replacement of the T-shirt. Routine claims are messages
that assume that a claim will be granted quickly and willingly, without
persuasion. See 6-3: Routine Claims
Response Correct. In this scenario, Alana can write a routine claim to the retailer to
Feedback:
request for a replacement of the T-shirt. Routine claims are messages
that assume that a claim will be granted quickly and willingly, without
persuasion. See 6-3: Routine Claims
Question 2
2 out of 2 points
On a website, users can more quickly scan items in rows rather than columns.
Selected Fals
Answer: e
Response On a website, users can more quickly scan items in columns rather than
Feedback
:
rows, especially if they are categorized, grouped, and have headings.
You can have more lists on the Web than in a typical print document. See
5-3: Web Page Communication and Social Media
Question 3
2 out of 2 points
Which of the following is a Web 2.0 technology?
Selected b.
Answer: A wiki
Answer Correct. Web 2.0 technologies include blogs, wikis, video, and social
Feedback
:
networking sites that enable users to generate their own content. More
and more organizations are using social media tools to communicate with
customers. See 5-3: Web Page Communication and Social Media
Response Correct. Web 2.0 technologies include blogs, wikis, video, and social
Feedback
:
networking sites that enable users to generate their own content. More
, and more organizations are using social media tools to communicate with
customers. See 5-3: Web Page Communication and Social Media
Question 4
2 out of 2 points
For an order that cannot be filled quickly and precisely, companies must not send an
acknowledgment message.
Selected Fals
Answer: e
Response For an initial order and for an order that cannot be filled quickly and
Feedback
:
precisely, companies typically send an acknowledgment message.
Typically, acknowledgment messages are preprinted letters or copies of
the sales order. See 6-5: Routine Messages about Orders and Credit
Question 5
0 out of 2 points
Which of the following is an idea that you can incorporate into an effective beginning paragraph in a
bad-news message?
Selected b.
Answer: Always present the main idea in the first statement of the message.
Answer Incorrect. Developing a bad-news message following the inductive
Feedback:
outline is challenging. See 7-2: Developing a Bad-News Message
Question 6
2 out of 2 points
_____ are the most frequently used methods of communicating standard operating procedures and
other instructions to employees.
Selected a.
Answer: Memos and email messages
Answer Correct. Memos or email messages are the most frequently used
Feedbac
k:
methods of communicating standard operating procedures and other
instructions, changes related to personnel or the organization, and other
internal matters for which a written record is needed. Before writing
instructions, walk through each step to understand it and to locate
potential trouble spots. See 6-6: Procedural Messages
Response Correct. Memos or email messages are the most frequently used
Feedback
:
methods of communicating standard operating procedures and other
instructions, changes related to personnel or the organization, and other
internal matters for which a written record is needed. Before writing
instructions, walk through each step to understand it and to locate
potential trouble spots. See 6-6: Procedural Messages
Question 7
2 out of 2 points
The best reason for a refusal is "company policy" because it requires no further explanation.
Selected Fals
Answer: e
Question 1
2 out of 2 points
Alana orders a pink T-shirt from an Internet-based retailer but receives an orange T-shirt. The retailer
advertises a free exchange policy for goods. In this scenario, Alana can write a(n) _____ to the retailer
to request for a replacement of merchandise.
Selected b.
Answer: routine claim
Answer Correct. In this scenario, Alana can write a routine claim to the retailer to
Feedback
:
request for a replacement of the T-shirt. Routine claims are messages
that assume that a claim will be granted quickly and willingly, without
persuasion. See 6-3: Routine Claims
Response Correct. In this scenario, Alana can write a routine claim to the retailer to
Feedback:
request for a replacement of the T-shirt. Routine claims are messages
that assume that a claim will be granted quickly and willingly, without
persuasion. See 6-3: Routine Claims
Question 2
2 out of 2 points
On a website, users can more quickly scan items in rows rather than columns.
Selected Fals
Answer: e
Response On a website, users can more quickly scan items in columns rather than
Feedback
:
rows, especially if they are categorized, grouped, and have headings.
You can have more lists on the Web than in a typical print document. See
5-3: Web Page Communication and Social Media
Question 3
2 out of 2 points
Which of the following is a Web 2.0 technology?
Selected b.
Answer: A wiki
Answer Correct. Web 2.0 technologies include blogs, wikis, video, and social
Feedback
:
networking sites that enable users to generate their own content. More
and more organizations are using social media tools to communicate with
customers. See 5-3: Web Page Communication and Social Media
Response Correct. Web 2.0 technologies include blogs, wikis, video, and social
Feedback
:
networking sites that enable users to generate their own content. More
, and more organizations are using social media tools to communicate with
customers. See 5-3: Web Page Communication and Social Media
Question 4
2 out of 2 points
For an order that cannot be filled quickly and precisely, companies must not send an
acknowledgment message.
Selected Fals
Answer: e
Response For an initial order and for an order that cannot be filled quickly and
Feedback
:
precisely, companies typically send an acknowledgment message.
Typically, acknowledgment messages are preprinted letters or copies of
the sales order. See 6-5: Routine Messages about Orders and Credit
Question 5
0 out of 2 points
Which of the following is an idea that you can incorporate into an effective beginning paragraph in a
bad-news message?
Selected b.
Answer: Always present the main idea in the first statement of the message.
Answer Incorrect. Developing a bad-news message following the inductive
Feedback:
outline is challenging. See 7-2: Developing a Bad-News Message
Question 6
2 out of 2 points
_____ are the most frequently used methods of communicating standard operating procedures and
other instructions to employees.
Selected a.
Answer: Memos and email messages
Answer Correct. Memos or email messages are the most frequently used
Feedbac
k:
methods of communicating standard operating procedures and other
instructions, changes related to personnel or the organization, and other
internal matters for which a written record is needed. Before writing
instructions, walk through each step to understand it and to locate
potential trouble spots. See 6-6: Procedural Messages
Response Correct. Memos or email messages are the most frequently used
Feedback
:
methods of communicating standard operating procedures and other
instructions, changes related to personnel or the organization, and other
internal matters for which a written record is needed. Before writing
instructions, walk through each step to understand it and to locate
potential trouble spots. See 6-6: Procedural Messages
Question 7
2 out of 2 points
The best reason for a refusal is "company policy" because it requires no further explanation.
Selected Fals
Answer: e
