BUSI 300 Test 2, Liberty University
Question 1
2 out of 2 points
Using the inductive sequence in a bad-news message:
Selected d.
Answer: de-emphasizes the refusal by closing on a neutral or pleasant note.
Answer Correct. An advantage of using the inductive sequence in a bad-news
Feedback
:
message is that it de-emphasizes the refusal by closing on a neutral or
pleasant note. By showing a willingness to cooperate in some way, the
sender conveys a desire to be helpful. See 7-1: Choosing an Appropriate
Channel and Organizational Pattern
Response Correct. An advantage of using the inductive sequence in a bad-news
Feedback:
message is that it de-emphasizes the refusal by closing on a neutral or
pleasant note. By showing a willingness to cooperate in some way, the
sender conveys a desire to be helpful. See 7-1: Choosing an Appropriate
Channel and Organizational Pattern
Question 2
2 out of 2 points
_____ are dynamic, with rapidly changing content that does not require authorization to post.
Selected b.
Answer: Blogs
Answer Correct. Blogs differ from websites in that blogs are dynamic, with rapidly
Feedback
:
changing content that does not require authorization to post. The creator
of a message does not have to be familiar with special coding and
uploads a message simply by clicking the "Publish" button. See 5-3: Web
Page Communication and Social Media
Response Correct. Blogs differ from websites in that blogs are dynamic, with rapidly
Feedback:
changing content that does not require authorization to post. The creator
of a message does not have to be familiar with special coding and
uploads a message simply by clicking the "Publish" button. See 5-3: Web
Page Communication and Social Media
, Question 3
2 out of 2 points
Which of the following is a guideline for effective voice mail communication?
Selected a.
Answer: Encourage callers to leave detailed messages.
Answer Correct. A guideline for effective voice mail communication is to
Feedback:
encourage callers to leave detailed messages. If you need certain
standard information from callers, use your greeting to prompt them for it.
See 5-4: Voice and Wireless Communication
Response Correct. A guideline for effective voice mail communication is to
Feedback:
encourage callers to leave detailed messages. If you need certain
standard information from callers, use your greeting to prompt them for it.
See 5-4: Voice and Wireless Communication
Question 4
2 out of 2 points
Which of the following is a difference between a printed memo and an email?
Selected b.
Answer: A printed memo is more effective than an email for communicating sensitive
information.
Answer Correct. A printed memo is a more effective channel for communicating
Feedback
:
sensitive and official information than the efficient, yet informal, email
message. The best companies use a variety of communication tools that
promote an open exchange of honest, candid communication and
welcome input from employees. See 7-7: Communicating Negative
Organizational News
Response Correct. A printed memo is a more effective channel for communicating
Feedback:
sensitive and official information than the efficient, yet informal, email
message. The best companies use a variety of communication tools that
promote an open exchange of honest, candid communication and
welcome input from employees. See 7-7: Communicating Negative
Organizational News
Question 5
2 out of 2 points
Which of the following guidelines should be followed when extending credit?
Selected c.
Answer: The credit aspect should be emphasized more than the acknowledgment of an order.
Answer Correct. When extending credit, open by extending credit and
Feedback
:
acknowledging shipment of an order. Because of its importance, the
credit aspect is emphasized more than the acknowledgment of the order.
See 6-5: Routine Messages about Orders and Credit
Question 1
2 out of 2 points
Using the inductive sequence in a bad-news message:
Selected d.
Answer: de-emphasizes the refusal by closing on a neutral or pleasant note.
Answer Correct. An advantage of using the inductive sequence in a bad-news
Feedback
:
message is that it de-emphasizes the refusal by closing on a neutral or
pleasant note. By showing a willingness to cooperate in some way, the
sender conveys a desire to be helpful. See 7-1: Choosing an Appropriate
Channel and Organizational Pattern
Response Correct. An advantage of using the inductive sequence in a bad-news
Feedback:
message is that it de-emphasizes the refusal by closing on a neutral or
pleasant note. By showing a willingness to cooperate in some way, the
sender conveys a desire to be helpful. See 7-1: Choosing an Appropriate
Channel and Organizational Pattern
Question 2
2 out of 2 points
_____ are dynamic, with rapidly changing content that does not require authorization to post.
Selected b.
Answer: Blogs
Answer Correct. Blogs differ from websites in that blogs are dynamic, with rapidly
Feedback
:
changing content that does not require authorization to post. The creator
of a message does not have to be familiar with special coding and
uploads a message simply by clicking the "Publish" button. See 5-3: Web
Page Communication and Social Media
Response Correct. Blogs differ from websites in that blogs are dynamic, with rapidly
Feedback:
changing content that does not require authorization to post. The creator
of a message does not have to be familiar with special coding and
uploads a message simply by clicking the "Publish" button. See 5-3: Web
Page Communication and Social Media
, Question 3
2 out of 2 points
Which of the following is a guideline for effective voice mail communication?
Selected a.
Answer: Encourage callers to leave detailed messages.
Answer Correct. A guideline for effective voice mail communication is to
Feedback:
encourage callers to leave detailed messages. If you need certain
standard information from callers, use your greeting to prompt them for it.
See 5-4: Voice and Wireless Communication
Response Correct. A guideline for effective voice mail communication is to
Feedback:
encourage callers to leave detailed messages. If you need certain
standard information from callers, use your greeting to prompt them for it.
See 5-4: Voice and Wireless Communication
Question 4
2 out of 2 points
Which of the following is a difference between a printed memo and an email?
Selected b.
Answer: A printed memo is more effective than an email for communicating sensitive
information.
Answer Correct. A printed memo is a more effective channel for communicating
Feedback
:
sensitive and official information than the efficient, yet informal, email
message. The best companies use a variety of communication tools that
promote an open exchange of honest, candid communication and
welcome input from employees. See 7-7: Communicating Negative
Organizational News
Response Correct. A printed memo is a more effective channel for communicating
Feedback:
sensitive and official information than the efficient, yet informal, email
message. The best companies use a variety of communication tools that
promote an open exchange of honest, candid communication and
welcome input from employees. See 7-7: Communicating Negative
Organizational News
Question 5
2 out of 2 points
Which of the following guidelines should be followed when extending credit?
Selected c.
Answer: The credit aspect should be emphasized more than the acknowledgment of an order.
Answer Correct. When extending credit, open by extending credit and
Feedback
:
acknowledging shipment of an order. Because of its importance, the
credit aspect is emphasized more than the acknowledgment of the order.
See 6-5: Routine Messages about Orders and Credit
