SECTION I
Textbook and Workbook
Answer Key
, UNIT 1
Professional and Career Responsibilities
CHAPTER 1
A Career as an
Administrative Medical Assistant
COMPETENCIES
Following are the Commission on Accreditation of Allied Health Education Programs (CAAHEP) and the
Accrediting Bureau of Health Education Schools (ABHES) competency standards for medical assisting edu-
cational programs that apply to this chapter. A full list of competencies may be found in Section III of this
Instructor Manual as well as Appendix B of the textbook.
CAAHEP Areas of Competence
I.C Anatomy and Physiology—Cognitive
1. Describe structural organization of the human body
2. Identify body systems
3. Describe body planes, directional terms, quadrants, and cavities
4. List major organs in each body system
5. Identify the anatomical location of major organs in each body system
V.C Concepts of Effective Communication—Cognitive
8. Discuss applications of electronic technology in professional communication
10. Define medical terms and abbreviations related to all body systems
12. Define patient navigator
13. Describe the role of the medical assistant as a patient navigator
14. Relate the following behaviors to professional communication: a) assertive, b) aggressive, and c) passive
15. Differentiate between adaptive and nonadaptive coping mechanisms
17. Discuss the theories of Kubler-Ross
V.P Concepts of Effective Communication—Psychomotor
3. Use medical terminology correctly and pronounce accurately to communicate information to providers
and patients
4. Coach patients regarding office policies, health maintenance, disease prevention, and treatment plan
8. Compose professional correspondence utilizing electronic technology
11. Report relevant information concisely and accurately
X.C Legal Implications—Cognitive
5. Discuss licensure and certification as they apply to health care providers
ABHES Areas of Competence
1. General Orientation
a. Describe the current employment outlook for the medical assistant
b. Compare and contrast the allied health professions and understand their relation to medical assisting
c. Describe medical assistant credentialing requirements and the process to obtain the credential; compre-
hend the importance of credentialing
d. List the general responsibilities and skills of the medical assistant
2
© 2018 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated,
or posted to a publicly accessible website, in whole or in part.
Textbook and Workbook
Answer Key
, UNIT 1
Professional and Career Responsibilities
CHAPTER 1
A Career as an
Administrative Medical Assistant
COMPETENCIES
Following are the Commission on Accreditation of Allied Health Education Programs (CAAHEP) and the
Accrediting Bureau of Health Education Schools (ABHES) competency standards for medical assisting edu-
cational programs that apply to this chapter. A full list of competencies may be found in Section III of this
Instructor Manual as well as Appendix B of the textbook.
CAAHEP Areas of Competence
I.C Anatomy and Physiology—Cognitive
1. Describe structural organization of the human body
2. Identify body systems
3. Describe body planes, directional terms, quadrants, and cavities
4. List major organs in each body system
5. Identify the anatomical location of major organs in each body system
V.C Concepts of Effective Communication—Cognitive
8. Discuss applications of electronic technology in professional communication
10. Define medical terms and abbreviations related to all body systems
12. Define patient navigator
13. Describe the role of the medical assistant as a patient navigator
14. Relate the following behaviors to professional communication: a) assertive, b) aggressive, and c) passive
15. Differentiate between adaptive and nonadaptive coping mechanisms
17. Discuss the theories of Kubler-Ross
V.P Concepts of Effective Communication—Psychomotor
3. Use medical terminology correctly and pronounce accurately to communicate information to providers
and patients
4. Coach patients regarding office policies, health maintenance, disease prevention, and treatment plan
8. Compose professional correspondence utilizing electronic technology
11. Report relevant information concisely and accurately
X.C Legal Implications—Cognitive
5. Discuss licensure and certification as they apply to health care providers
ABHES Areas of Competence
1. General Orientation
a. Describe the current employment outlook for the medical assistant
b. Compare and contrast the allied health professions and understand their relation to medical assisting
c. Describe medical assistant credentialing requirements and the process to obtain the credential; compre-
hend the importance of credentialing
d. List the general responsibilities and skills of the medical assistant
2
© 2018 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated,
or posted to a publicly accessible website, in whole or in part.
